The Spot Automotive

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

547 Reviews

99% Would Recommend
Latest Review over 1 year ago

Review for The Spot Automotive
SYLVIA C. on 01/26/2015
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Sylvia Cancino"
My car was not fixed. The brake light on the dash came on. I paid $65 so that would not happen. The brake fluid well is low as well! Was that not checked ?
Vehicle: Chevrolet Cobalt
Service Date: 01/23/2015
Review Created: 01/26/2015 02:36 PM
Juan P. at The Spot Automotive responded on 02/02/2015

The customer was contacted and asked to bring her vehicle back so it can be rechecked. The customer initially came in and explained that there was an issue with her brake light. The service technician inspected the brake lights and noticed that the brake lights were not working due to an electrical issue. The issue was fixed and the vehicle was returned to the customer. The service technician believed that the issue that the customer brought the vehicle for had been addressed. However, the customers concern was with the brake light appearing on the dashboard. Essentially, there was a miscommunication as to the issue that the customer needed fixed. The miscommunication was explained to the customer by the manager. In addition, the matter was discussed with the staff to prevent future miscommunication.