Greg H. on 04/16/2018
Greg said they are honest. The repairs are quality.
Vehicle:
Ford Police Interceptor
Category:
Service
Service Date:
04/13/2018
Review Created:
04/16/2018
This review was collected via phone interview by Customer Research Inc.
Jordan L. on 04/12/2018
Jordan said they did a really good job.
Vehicle:
Scion tC
Category:
Service
Service Date:
04/10/2018
Review Created:
04/12/2018
This review was collected via phone interview by Customer Research Inc.
Johnathan A. on 04/11/2018
Johnathan said the employees were professional and their work was done in a timely manner.
Vehicle:
Honda Odyssey
Category:
Service
Service Date:
04/06/2018
Review Created:
04/11/2018
This review was collected via phone interview by Customer Research Inc.
James B. on 04/06/2018
James said this experience was good. He was well pleased with the business. There was a tiny incident that was taken care of in a timely manner.
Vehicle:
Ford F-150
Category:
Service
Service Date:
04/04/2018
Review Created:
04/06/2018
This review was collected via phone interview by Customer Research Inc.
Debbie S. on 04/05/2018
Debbie said it was great to do business with this facility.
Vehicle:
Chevrolet Traverse
Category:
Service
Service Date:
04/03/2018
Review Created:
04/05/2018
This review was collected via phone interview by Customer Research Inc.
Harold W. on 04/03/2018
Harold said he appreciated this business. His vehicle drives better than when he bought it. He will be going back to have them do a few more things on his vehicle.
Vehicle:
Dodge Grand Caravan
Category:
Service
Service Date:
03/26/2018
Review Created:
04/03/2018
This review was collected via phone interview by Customer Research Inc.
John B. on 04/03/2018
John said the business was great. His interactions with the owner and one of the other technicians were great. They were very informative and courteous. The staff went out of the way to explain options and give him all the information he needed. He stated the place gave him the feeling he was dealing with a facility that was honest and looking out for his interests.
Vehicle:
Chevrolet Tahoe
Category:
Service
Service Date:
03/15/2018
Review Created:
04/03/2018
This review was collected via phone interview by Customer Research Inc.
Reggie B. on 04/02/2018
"2010 Lincoln Continental "
Everyone was very courteous and polite the atmosphere was very good I will return if I have problems with my car again
Vehicle:
Lincoln Navigator L
Service Date:
03/30/2018
Review Created:
04/02/2018 03:22 PM
JOSEPH B. on 03/22/2018
"The Quick Turnaround "
Tony Spraggins was very accommodating on such a short notice. The vehicle that was serviced was done in one day. Tony was very thorough with what needed to be done to the car & I appreciate that from Spraggins Auto Repair.
Vehicle:
Dodge Avenger
Service Date:
03/20/2018
Review Created:
03/22/2018 12:02 PM
Anthony M. on 03/16/2018
Anthony said he likes the people there. They are very straight forward with him, they took care of his vehicle as quickly as they can. He generally appreciated them and felt they did honest work and charged a fair price.
Vehicle:
Mercury Villager
Category:
Service
Service Date:
03/14/2018
Review Created:
03/16/2018
This review was collected via phone interview by Customer Research Inc.
Fredericka M. on 03/12/2018
Fredericka said the staff did a great job and the work was done in a timely manner.
Vehicle:
Chevrolet Captiva Sport Fleet
Category:
Service
Service Date:
03/09/2018
Review Created:
03/12/2018
This review was collected via phone interview by Customer Research Inc.
Preston S. on 03/10/2018
Preston said the work was done quickly at a cheap price.
Vehicle:
Toyota Tundra 2WD Truck
Category:
Service
Service Date:
03/06/2018
Review Created:
03/10/2018
This review was collected via phone interview by Customer Research Inc.
Joy M. on 03/10/2018
Joy said Tony and the rest of the staff were outstanding and provided the complete package.
Vehicle:
GMC Terrain
Category:
Service
Service Date:
03/09/2018
Review Created:
03/10/2018
This review was collected via phone interview by Customer Research Inc.
Zachary H. on 03/08/2018
Zachary said his vehicle runs better now than it did when he took it in.
Vehicle:
Ford F-150
Category:
Service
Service Date:
03/07/2018
Review Created:
03/08/2018
This review was collected via phone interview by Customer Research Inc.
Marie G. on 03/05/2018
Marie said the staff took care of her and her needs. She was very pleased with the service.
Vehicle:
Chevrolet TrailBlazer
Category:
Service
Service Date:
03/01/2018
Review Created:
03/05/2018
This review was collected via phone interview by Customer Research Inc.
Preston H. on 03/03/2018
Preston said the staff treated him well. They did a good job, had good prices, and did the work quickly. It's a good business.
Vehicle:
Jeep Cherokee
Category:
Service
Service Date:
02/28/2018
Review Created:
03/03/2018
This review was collected via phone interview by Customer Research Inc.
Brian L. on 03/02/2018
Brian said the price was good and the job was done in a timely manner.
Vehicle:
Mitsubishi Galant
Category:
Service
Service Date:
02/19/2018
Review Created:
03/02/2018
This review was collected via phone interview by Customer Research Inc.
James E. on 02/15/2018
James said the work was fine.
Vehicle:
Ford Ranger
Category:
Service
Service Date:
01/23/2018
Review Created:
02/15/2018
This review was collected via phone interview by Customer Research Inc.
Tommy M. on 02/15/2018
Tommy said he trusts the business to provide him with quality service.
Vehicle:
Mazda CX-7
Category:
Service
Service Date:
01/17/2018
Review Created:
02/15/2018
This review was collected via phone interview by Customer Research Inc.
steve f. on 02/10/2018
Recommended
Verified
"They charged double compared to other shops in town."
They charged double compared to other shops in town. They also had written items on the receipt that they did not do. When questioned about it, they claimed it was a software over-run and they forgot to remove it.
Review Created:
02/10/2018 08:31 AM
Tony and Melissa S. at Spraggins Auto Repair responded on 02/12/2018
Mr. Falconer was given an explanation and estimate by phone for all that his vehicle needed before any repairs were performed(as we always do) and he approved the amount that was given. His actual invoice came to $20 less than the estimate that was given. After the repairs were made, the invoice paid/signed(signaling that he agrees with the charges), and the vehicle picked up he brought estimates back to us from other shops that didn't include all the labor and parts that went into his vehicle. After adding the labor and parts amounts that were not included to the estimates he brought in to us, the amount was close to what he was charged.
Our labor entries from our labor guide on the invoices have a generic description that includes all possible scenarios of labor that sometimes don't apply to that particular vehicle. At the end of the description it says "(if necessary)". These statements in the description should have been removed by us but it does say "(if necessary)".
We strive to serve our customers with excellence in quality repairs and honesty with every detail. We would never try to deceive our customers into believing we made repairs that we didn't make. We regret that Mr. Falconer was not completely satisfied.
Tony Spraggins - Spraggins Auto Repair
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