Spraggins Auto Repair

We regret that Mr. C didn't have a great experience on his visit to our auto repair facility. We appreciate the feedback, we will use it to try to make ourselves better. I would like to take this opportunity to try to sort some of this out. 1) If our service advisor came across as insistent, that's not how we intend for him to be. He is very passionate about presenting the problems that need to be solved on a customer's vehicle because he cares and doesn't want them to have to continue to deal with these problems. 2) It's unfortunate the vehicle died when Mr. C left our facility. We did mention that the vehicle was doing that when we called him so it shouldn't have been a surprise to him. Due to the coolant leaks, we could not test drive the vehicle before repairs were made. We don't want to cause the vehicle to overheat. If we had been able to drive it first, then we may have been able to spot some of these other problems he was having. There are no repairs that were made that could cause these other drivability problems regardless of what the causes of them were/are. 3) A defective fuel pump normally doesn't cause a problem only at idle. When a fuel pump doesn't have enough pressure the problem usually reveals itself when the engine is under acceleration or it just won't run at all. On our post repair test drives(two-one by tech and one by our QC person) there was no problem on acceleration, but only at idle. 4) The vacuum leaks that were found by our diagnostic smoke test are still a problem. Normally vacuum leaks don't just go away, they are still there. Vacuum leaks are normally what causes problems at idle whether vehicle is dying or idling too high. 5) I am confused on what Mr. C thought our service advisor or automotive technician was dishonest about. We are more than willing to accept that we may be wrong, misinformed, misdiagnosed a vehicle, or any other form of being wrong, not dishonest. It is well known to all of our employees that we do not tolerate dishonesty whether it's with a customer, each other, or a vendor. For all of us in our business the work we do with our hands and the way we treat our customers, each other, and vendors is linked to the relationship we have with our Lord Jesus.