Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

719 Reviews

99% Would Recommend
Latest Review 7 days ago

Reviews


ZH
Zachary H.
Longview, TX
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2018 Category: Service
Zachary said his vehicle runs better now than it did when he took it in.
This review was collected via phone interview by Customer Research Inc.

MG
Marie G.
Lindale, TX
Chevrolet TrailBlazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2018 Category: Service
Marie said the staff took care of her and her needs. She was very pleased with the service.
This review was collected via phone interview by Customer Research Inc.

PH
Preston H.
Longview, TX
Jeep Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/03/2018 Category: Service
Preston said the staff treated him well. They did a good job, had good prices, and did the work quickly. It's a good business.
This review was collected via phone interview by Customer Research Inc.

BL
Brian L.
Longview, TX
Mitsubishi Galant
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2018 Category: Service
Brian said the price was good and the job was done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

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James E.
Longview, TX
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2018 Category: Service
James said the work was fine.
This review was collected via phone interview by Customer Research Inc.

TM
Tommy M.
Longview, TX
Mazda CX-7
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2018 Category: Service
Tommy said he trusts the business to provide him with quality service.
This review was collected via phone interview by Customer Research Inc.

SF
steve f.
Longview, TX
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/10/2018
They charged double compared to other shops in town.
They charged double compared to other shops in town. They also had written items on the receipt that they did not do. When questioned about it, they claimed it was a software over-run and they forgot to remove it.
Tony and Melissa S. from Spraggins Auto Repair responded on 02/12/2018

Mr. Falconer was given an explanation and estimate by phone for all that his vehicle needed before any repairs were performed(as we always do) and he approved the amount that was given. His actual invoice came to $20 less than the estimate that was given. After the repairs were made, the invoice paid/signed(signaling that he agrees with the charges), and the vehicle picked up he brought estimates back to us from other shops that didn't include all the labor and parts that went into his vehicle. After adding the labor and parts amounts that were not included to the estimates he brought in to us, the amount was close to what he was charged.
Our labor entries from our labor guide on the invoices have a generic description that includes all possible scenarios of labor that sometimes don't apply to that particular vehicle. At the end of the description it says "(if necessary)". These statements in the description should have been removed by us but it does say "(if necessary)".
We strive to serve our customers with excellence in quality repairs and honesty with every detail. We would never try to deceive our customers into believing we made repairs that we didn't make. We regret that Mr. Falconer was not completely satisfied.
Tony Spraggins - Spraggins Auto Repair


PA
Phil A.
Longview, TX
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2018
Top of the line service in all aspects.
Very professional. Constant communication about cost and status of repair. Took the time to show me the worm parts that were causing my problem. We’re very concerned that I was satisfied and the work was completed timely. I will definitely use them for future service.

RD
Ray D.
Longview, TX
Honda Pilot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2018 Category: Service
Ray said they were fantastic and did a good job.
This review was collected via phone interview by Customer Research Inc.

JM
John M.
Longview, TX
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2018 Category: Service
John said he was very pleased with the service. The staff determined the vehicle had a defective part. They ordered and replaced the part at no charge to him.
This review was collected via phone interview by Customer Research Inc.

JH
Jim H.
Longview, TX
Honda Civic Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2018 Category: Service
Jim said everything went just like clockwork and the price was fantastic.
This review was collected via phone interview by Customer Research Inc.

JM
James M.
Longview, TX
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2018 Category: Service
James said the staff followed through with everything and the service was quick.
This review was collected via phone interview by Customer Research Inc.

TR
Terry R.
Longview, TX
Acura 3.0CL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2018 Category: Service
Terry said this business knew she needed her vehicle right away so they started working on it as soon as they could. The staff were courteous and took her home so she didn't have to walk. They did what they said they would do.
This review was collected via phone interview by Customer Research Inc.

LJ
Laura J.
Texas
Hyundai Elantra Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2018 Category: Service
Laura said the staff is helpful and she has no complaints.
This review was collected via phone interview by Customer Research Inc.

WM
Wayne M.
Longview, TX
Buick Rendezvous
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2018 Category: Service
Wayne said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

WM
Wayne M.
Longview, TX
Buick Rendezvous
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2018 Category: Service
Wayne said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

CH
Carol H.
Longview, TX
Nissan Pathfinder
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2018 Category: Service
Carol said it was the best experience she has ever had. She was referred to the business to have her check engine light serviced. They checked everything and verified the vehicle needed to be repaired. She plans on taking it back again, next week, to have her valve cover gaskets replaced. What they have fixed, they did a fantastic job on. They also gave her a discount, which she really appreciated. The staff were all the friendliest, nicest, most outgoing people she has met. She would recommend anyone to them, in other words, she had a great experience. They explained everything they were going to do. They were very timely in getting it done.
This review was collected via phone interview by Customer Research Inc.

JP
Jimmy P.
Kilgore, TX
Lexus LX 450
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2018 Category: Service
Jimmy said the staff provided a great oil change.
This review was collected via phone interview by Customer Research Inc.

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Lawrence B.
Longview, TX
Jeep Patriot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2018 Category: Service
Lawrence said everything the staff did and said was right on cue.
This review was collected via phone interview by Customer Research Inc.

DB
Deanna B.
Gladewater, TX
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2018
Radiator
Even though my problems were not fixed immediately (radiator problem was inconsistent), I felt like they were trying to be fixed without going to what could be the most expensive cost to me. My second visit repair I wasn't charged (plug). The third visit to replace the radiator; I was called to tell me my hoses looked original and if I wanted to replace them there would not be any additional labor charge. I really appreciated this, both the opportunity to change them and not charging extra (I think other repair shops would have taken advantage of charging extra). And also it was appreciated that after hours were worked to get my truck repaired.
I've already mentioned your store to someone.