Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

706 Reviews

99% Would Recommend
Latest Review 2 days ago

Reviews


LJ
Laura J.
Texas
Hyundai Elantra Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2018 Category: Service
Laura said the staff is helpful and she has no complaints.
This review was collected via phone interview by Customer Research Inc.

WM
Wayne M.
Longview, TX
Buick Rendezvous
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2018 Category: Service
Wayne said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

WM
Wayne M.
Longview, TX
Buick Rendezvous
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2018 Category: Service
Wayne said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

CH
Carol H.
Longview, TX
Nissan Pathfinder
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2018 Category: Service
Carol said it was the best experience she has ever had. She was referred to the business to have her check engine light serviced. They checked everything and verified the vehicle needed to be repaired. She plans on taking it back again, next week, to have her valve cover gaskets replaced. What they have fixed, they did a fantastic job on. They also gave her a discount, which she really appreciated. The staff were all the friendliest, nicest, most outgoing people she has met. She would recommend anyone to them, in other words, she had a great experience. They explained everything they were going to do. They were very timely in getting it done.
This review was collected via phone interview by Customer Research Inc.

JP
Jimmy P.
Kilgore, TX
Lexus LX 450
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2018 Category: Service
Jimmy said the staff provided a great oil change.
This review was collected via phone interview by Customer Research Inc.

LB
Lawrence B.
Longview, TX
Jeep Patriot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2018 Category: Service
Lawrence said everything the staff did and said was right on cue.
This review was collected via phone interview by Customer Research Inc.

DB
Deanna B.
Gladewater, TX
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2018
Radiator
Even though my problems were not fixed immediately (radiator problem was inconsistent), I felt like they were trying to be fixed without going to what could be the most expensive cost to me. My second visit repair I wasn't charged (plug). The third visit to replace the radiator; I was called to tell me my hoses looked original and if I wanted to replace them there would not be any additional labor charge. I really appreciated this, both the opportunity to change them and not charging extra (I think other repair shops would have taken advantage of charging extra). And also it was appreciated that after hours were worked to get my truck repaired.
I've already mentioned your store to someone.

JW
Jeff W.
Longview, TX
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2018 Category: Service
Jeff said the business provides great work.
This review was collected via phone interview by Customer Research Inc.

RB
Ralph B.
Longview, TX
GMC Acadia
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/06/2018
Kept us informed
Owners are trustworthy and dependable . They stayed in touch daily !

TS
Ted S.
Longview, TX
Nissan Titan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/06/2018 Category: Service
Ted said the staff did a great job, and he was happy with the service his vehicle received.
This review was collected via phone interview by Customer Research Inc.

LJ
La J.
Longview, TX
Chevrolet Suburban
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/06/2018 Category: Service
Spoke with Karen. She said the employees were wonderful. They provided honest work. Their service was good.
This review was collected via phone interview by Customer Research Inc.

BH
Betty H.
Longview, TX
Mitsubishi Galant
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2018 Category: Service
Betty said she likes this business and has been a customer for years.
This review was collected via phone interview by Customer Research Inc.

WH
Willie H.
Longview, TX
Ford Cutaway
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2018 Category: Service
Willie said the employees do good work.
This review was collected via phone interview by Customer Research Inc.

AT
Annette T.
Longview, TX
Chrysler 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2017 Category: Service
Annette said this business was great.
This review was collected via phone interview by Customer Research Inc.

AP
Alex P.
Hallsville, TX
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2017 Category: Service
Alex said he had a good experience. The business wasn't able to fix his vehicle because it was such a big problem, but the gentleman up front was helpful.
This review was collected via phone interview by Customer Research Inc.

JP
Julie P.
Longview, TX
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2017 Category: Service
Julie said the staff did a great job.
This review was collected via phone interview by Customer Research Inc.

BE
Bronte E.
Longview, TX
GMC Yukon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2017 Category: Service
Bronte said the owner and staff at this business took pride in what they did. Their quality of work was good and his vehicle was in A1 condition when they were done.
This review was collected via phone interview by Customer Research Inc.

DT
Dean T.
Gladewater, TX
Plymouth Grand Voyager
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/15/2017 Category: Service
Dean said he thought paying $420 just for front brakes was being way over charged, even though there was a noise that the mechanic was going to be looking into. That price was way too much, and he will not recommend them because of that.
This review was collected via phone interview by Customer Research Inc.
Tony and Melissa S. from Spraggins Auto Repair responded on 12/26/2017

We are sorry you feel this way.  We did look back at the invoice and saw that you had us check for a popping noise that we discovered was caused by both inner tie rod ends having slack in them.  We also checked for a brake chirping noise for you that revealed the brake pads were down to the wear indicators and the rear drums were full of brake dust.  In response to this, we cleaned and adjusted the rear brakes and changed the front brake pads and resurfaced the rotors.  The front brake job itself was $225.29.  We thought all of these charges were clearly proposed to you before we made the repairs.  If there was any misunderstanding, we apologize.  


BH
Beverly H.
Longview, TX
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2017 Category: Service
Beverly said the employees got her permission before proceeding with the work. The employees did a very good job.
This review was collected via phone interview by Customer Research Inc.

JP
Jerry P.
Texas
Buick Riviera
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2017 Category: Service
Jerry said he had no where else to go, but he recommends them for their great service.
This review was collected via phone interview by Customer Research Inc.