Karin said she didn't have any repairs done and she only had her vehicle painted. She rated her overall experience a 4.5, because the paint is rough and bubbling up on the passenger side rocker panel. She was told that was just how the paint turned out, but her son works for GM and he said that the paint got too hot and didn't dry correctly. She is planning on coming into the business on Monday, 5/23/2011, to have them fix it for her. Her vehicle was ready 2 days past the time it was promised, because it was more labor intensive than they thought it would be, however, she didn't mind that it took longer and she was willing to wait for them to do their best. She mentioned that Brian, her estimator, was wonderful and very helpful. He gave her a verbal quote and the price she paid was the same as the quote he gave her. The business is more expensive than Maaco, but cheaper than 4 other businesses that she researched. She doesn't mind that they are expensive, because a person gets what they pay for. They did an outstanding job and she didn't recognize her vehicle when she came to pick it up. She has another vehicle that she wants to bring in to get painted.
Recommended
This review was collected via phone interview by Customer Research Inc.
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