Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71
4.7

( 3548 Reviews )

ReScore Reviews™ (61)

ReScore
Overall Rating 3.88525/5Overall Rating 3.88525/5Overall Rating 3.88525/5rating 3.88525rating 3.88525
Original
Overall Rating 2.35/5Overall Rating 2.35/5rating 2.35rating 2.35rating 2.35
95% Would Recommend
100% Business Response
Latest Review about 10 hours ago

Reviews


SM
Susan M.
Chester, PA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
Great service.
Always get in and out in less time than expected.
STACEY F. from Springfield Hyundai responded on 09/19/2019

Hi Susan,
Thank you for taking the time to post an awesome review. Thanks for the kind words. We truly appreciate your business and look forward to servicing your vehicle at your next visit.

Springfield Hyundai
Management Team


JC
Juanita C.
Drexel Hill, PA
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
First oil change
First oil change; Had my first oil change and it was a great experience. In and out. Smooth process. Thanks guys.
STACEY F. from Springfield Hyundai responded on 09/19/2019

Hi Juanita,
Thank you for taking the time to post an awesome review. Thanks for the kind words. We truly appreciate your business and look forward to servicing your vehicle at your next visit.

Springfield Hyundai
Management Team


HC
Helen C.
Philadelphia, PA
2014 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
good customer service
No comment
STACEY F. from Springfield Hyundai responded on 09/13/2019

Hi Helen
Thank you for taking the time to post an awesome review. Thanks for the kind words. We truly appreciate your business and look forward to servicing your vehicle at your next visit.

Springfield Hyundai
Management Team


Verified Customer
Aston, PA
2017 Hyundai Ioniq Hybrid
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/12/2019 Category: Service
Not sure what was done
Requested 30,000 mile maintenance as recommended in manual. Only know that oil change and tire rotation done. Service rep not even sure what was to be done
STACEY F. from Springfield Hyundai responded on 09/13/2019

Hi Anonymous,
I am sorry the communication between you and the advisor was not clear. I will have a manager call you to answer any questions you may have. Hope you have a great day.
Thanks
Springfield Hyundai
Management Team


JL
James L.
Ridley Park, PA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
All your employees......sales and service, seem to know their job and responsibility.
You have a good selection of vehicles and Joe Dambrosio is a wonderful salesperson. He is always patient and takes time to answer any questions I may have.
Your service guys are always respectful and make good and sensible recommendations.
STACEY F. from Springfield Hyundai responded on 09/13/2019
Hi James
Thank you for taking the time to post an awesome review. Thanks for the kind words. We truly appreciate your business and look forward to servicing your vehicle at your next visit.

Springfield Hyundai
Management Team

Verified Customer
West Chester, PA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2019 Category: Service
Solid company
Worth recommending.
STACEY F. from Springfield Hyundai responded on 09/13/2019

Thank you for taking the time to post an awesome review. Thanks for the kind words. We truly appreciate your business and look forward to servicing your vehicle at your next visit.

Springfield Hyundai
Management Team


RC
Remona C.
East Lansdowne, PA
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2019 Category: Service
Assistant service manager
Assistant service manager AJ Henry is very nice and professional. He takes the time to explain the process. I know that when I walk in to have my car service, I am in good hands. I just want AJ to that I appreciate his time and patience. He is truly a 5 STAR employee.
STACEY F. from Springfield Hyundai responded on 09/13/2019

Hi Remona
Thank you for taking the time to post an awesome review. Thanks for the kind words. We truly appreciate your business and look forward to servicing your vehicle at your next visit.

Springfield Hyundai
Management Team


LG
Lauren G.
Media, PA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
Great staff
The employees are great! Thank you for wonderful customer service!
STACEY F. from Springfield Hyundai responded on 09/13/2019

Hi Lauren
Thank you for taking the time to post an awesome review. Thanks for the kind words. We truly appreciate your business and look forward to servicing your vehicle at your next visit.

Springfield Hyundai
Management Team


KP
Kye P.
Media, PA
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2019 Category: Service
Change the seats in the waiting area. Look very old and dirty
Overall it is 5 out of 5
STACEY F. from Springfield Hyundai responded on 09/13/2019

Hi Kye
Thank you for taking the time to post an awesome review. Thanks for the kind words. We truly appreciate your business and look forward to servicing your vehicle at your next visit.

Springfield Hyundai
Management Team


Verified Customer
Newark, DE
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2019 Category: Service
A1 service
The best service u can get, when they are not busy.
STACEY F. from Springfield Hyundai responded on 09/13/2019

Thank you for taking the time to post an awesome review. Thanks for the kind words. We truly appreciate your business and look forward to servicing your vehicle at your next visit.

Springfield Hyundai
Management Team


Verified Customer
Kennett Square, PA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2019 Category: Service
great service!
Every time I come here, the service department is great! They are very informative and helpful and do a great job!
STACEY F. from Springfield Hyundai responded on 09/09/2019

Hi Anonymous,
Thank you for taking the time to post an awesome review. Thanks for the kind words. We truly appreciate your business and look forward to servicing your vehicle at your next visit.

Springfield Hyundai
Management Team


DD
Dara D.
Media, PA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2019 Category: Service
Friendly staff
Appointment was quickly made for inspection. Amount of time they had my car was great. Very friendly staff. Staff engaged in conversation and made me feel welcome.
STACEY F. from Springfield Hyundai responded on 09/09/2019

Hi Dara,
Thank you for taking the time to post an awesome review. Thanks for the kind words. We truly appreciate your business and look forward to servicing your vehicle at your next visit.

Springfield Hyundai
Management Team


Verified Customer
Havertown, PA
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2019 Category: Service
always have satisfied service
have been a customer since 2010 and always have great results with every type of service
STACEY F. from Springfield Hyundai responded on 09/09/2019

Hi Anonymous,
I apprecite the 5 stars. It is always great to see you and we appreciate your business. See you at your next oil change.
Thanks
Springfield Hyundai 
Management Team


NH
Nicole H.
Aston, PA
2013 Hyundai Veloster
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/06/2019 Category: Service
HORRIBLE
IF YOU WANT your car damaged take it to Springfield Hyundai!
STACEY F. from Springfield Hyundai responded on 09/09/2019

Hi Nicole,
I am sorry you had a bad experience.  We strive to make every visit a good one. I know that you voiced to your advisor that you were not happy because noone touched base with you about the parts that were ordered a year ago. Which I have emails trying to touch base with you about the parts. Again, I am sorry that you are upset.
Thanks 
Springfield Hyundai
Management Team


Verified Customer
Chester, PA
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2019 Category: Service
Customer Service
Great customer service
STACEY F. from Springfield Hyundai responded on 09/06/2019

Thank you for taking the time to post an awesome review. Thanks for the kind words. We truly appreciate your business and look forward to servicing your vehicle at your next visit.

Springfield Hyundai
Management Team


CC
Christine C.
Chester, PA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2019 Category: Service
Customer service
Excellent
STACEY F. from Springfield Hyundai responded on 09/06/2019

Thank you for taking the time to post an awesome review. Thanks for the kind words. We truly appreciate your business and look forward to servicing your vehicle at your next visit.

Springfield Hyundai
Management Team


Verified Customer
Penn Valley, PA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2019 Category: Service
Excellent
AJ is my service rep and he couldn’t be nicer or more helpful.
STACEY F. from Springfield Hyundai responded on 09/06/2019

Thank you for taking the time to post an awesome review. Thanks for the kind words. We truly appreciate your business and look forward to servicing your vehicle at your next visit.

Springfield Hyundai
Management Team


CK
Constance K.
Collingdale, PA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2019 Category: Service
Recall Service
On my most recent visit, to correct 4 recalls, I did have a good experience. I asked questions about other things that need to be checked, and the service writer gave me answers, and was friendly and knowledgeable. He apologized for the service taking longer than he had thought it would. I have put off having the recalls done, because of past experiences. I would recommend HYUNDAI to everyone, because they make a good product. I hesitate to recommend your dealership for service. My feelings have nothing to do with the gentleman I dealt with on my recent visit

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/31/2019 Category: Service
Recall Service
Why is it, no matter what you bring your vehicle for, you are always told that you need additional service? And constantly receive letters, email, phone calls, etc. asking to buy the car so they can sell you a new one. Customers don't like being taken advantage of by the service dept, and being harassed by the sales dept.
HYUNDAI makes a good vehicle, but I wouldn't recommend your dealership to anyone. I know a lot of people who feel the same way.
STACEY F. from Springfield Hyundai responded on 09/03/2019

Hi Constance,
We will have a manager call you.
Thanks,
Springfield Hyundai 
Management Team


Verified Customer
Chester, PA
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/31/2019 Category: Service
Better service when it comes to recalls
The titles says it all
STACEY F. from Springfield Hyundai responded on 09/03/2019

Thank you for taking the time to post an awesome review. Thanks for the kind words. We truly appreciate your business and look forward to servicing your vehicle at your next visit.

Springfield Hyundai
Management Team


Verified Customer
Springfield, PA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2019 Category: Service
Quick help
Everything worked out well. I would go back for something pertaining to the actual make of the car.
STACEY F. from Springfield Hyundai responded on 09/03/2019

Thank you for taking the time to post an awesome review. Thanks for the kind words. We truly appreciate your business and look forward to servicing your vehicle at your next visit.

Springfield Hyundai
Management Team