Spruce Street Auto & 4x4 Center


Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

307 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.3333333/5Overall Rating 2.3333333/5rating 2.3333333rating 2.3333333rating 2.3333333
96% Would Recommend
Latest Review 3 days ago
Jeannie P. on 12/31/2015
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"Great end-of-year/winter check & repair"
Jeff did the annual winter prep and fixed issues with brakes quickly and honestly. This makes about 20 years (?) of handing my SUVs over to Spruce Street. Onward to 2016.
Vehicle: Ford Escape
Service Date: 12/29/2015
Review Created: 12/31/2015 09:55 AM
Rick M. on 12/26/2015
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Rick said everything was fine at the business.
Vehicle: RAM 1500
Category: Service
Service Date: 12/22/2015
Review Created: 12/26/2015
This review was collected via phone interview by Customer Research Inc.
Kim K. on 12/23/2015
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Kim said the services provided by this business was quick and efficient. They were very honest and helpful.
Vehicle: Jeep Cherokee
Category: Service
Service Date: 12/18/2015
Review Created: 12/23/2015
This review was collected via phone interview by Customer Research Inc.
Dovovan L. on 12/19/2015
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Dovovan said this business went above and beyond by diagnosing a bunch of extra things he did not ask them to look at.
Vehicle: Ford Escape
Category: Service
Service Date: 12/14/2015
Review Created: 12/19/2015
This review was collected via phone interview by Customer Research Inc.
Hayden C. on 12/10/2015
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Hayden said this business was unbelievable and was doing more than what they said they would do. The service was phenomenal.
Vehicle: Land Rover Range Rover
Category: Service
Service Date: 12/01/2015
Review Created: 12/10/2015
This review was collected via phone interview by Customer Research Inc.
Ryan F. on 12/10/2015
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Ryan said he went in late on a Friday night with a half broken axle and this business was able to rebuild the whole part.
Vehicle: Toyota 4Runner
Category: Service
Service Date: 11/20/2015
Review Created: 12/10/2015
This review was collected via phone interview by Customer Research Inc.
Korbyn C. on 12/03/2015
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Korbyn said this business was able to get his vehicle in immediately and completed the repairs within a hour.
Vehicle: Jeep Wrangler
Category: Service
Service Date: 11/25/2015
Review Created: 12/03/2015
This review was collected via phone interview by Customer Research Inc.
Carson B. on 12/01/2015
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Carson said she found the employees at this business to be personable, accommodating, and eager to go above and beyond.
Vehicle: Saturn Ion 2
Category: Service
Service Date: 11/25/2015
Review Created: 12/01/2015
This review was collected via phone interview by Customer Research Inc.
Tj M. on 11/30/2015
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TJ said the business did a god job.
Vehicle: Subaru Forester
Category: Service
Service Date: 11/24/2015
Review Created: 11/30/2015
This review was collected via phone interview by Customer Research Inc.
Wade L. on 11/29/2015
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"Great job on a heater core replacement."
Jeff's shop was quick, thorough and reasonably priced. I'll be returning for future auto repair & maintenance.
Vehicle: Jeep Wrangler
Service Date: 11/03/2015
Review Created: 11/29/2015 06:46 AM
Janice W. on 11/29/2015
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Janice said this business does great work.
Vehicle: Jeep Cherokee
Category: Service
Service Date: 11/24/2015
Review Created: 11/29/2015
This review was collected via phone interview by Customer Research Inc.
Giordano C. on 11/21/2015
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Giordano said this business provides great service and they get work done quickly.
Vehicle: Toyota Prius
Category: Service
Service Date: 11/16/2015
Review Created: 11/21/2015
This review was collected via phone interview by Customer Research Inc.
Michael H. on 11/04/2015
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Timing belt retry"
After a timing belt replacement, I had to return to the shop 3 times. The first two because of check engine lights coming on shortly after leaving the shop. Supposedly the recommended settings on the timing belt were different than what Toyota recommends. They made adjustments 2 times, and the check engine stayed off for a week. Then, while I was driving on the highway, my car lost 80% of its power. The engine vibrated, and then finally stopped. I had to get it towed back into Spruce Street auto. They said that the cam had jumped 4 teeth. Could this have harmed my engine? I don't know.

However, my 1 star rating is because it seemed like they couldn't perform a standard timing belt replacement.
Vehicle: Toyota 4Runner
Service Date: 09/30/2015
Review Created: 11/04/2015 01:43 PM
Sparrow M. on 10/30/2015
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"Jeff is the best, honest mechanic! "
I have been coming here for years, and Jeff is always honest, up front, and personable. He has never led me astray or added unnecessary repairs to make more money. As a female, I am fully confident that he will always treat me with respect, and his expertise will always treat my car with respect. Tell your friends!
Vehicle: Subaru Impreza
Service Date: 10/28/2015
Review Created: 10/30/2015 12:01 PM
Will F. on 10/30/2015
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Will said the business was super helpful and quick. They are a local business.
Vehicle: Toyota 4Runner
Category: Service
Service Date: 10/23/2015
Review Created: 10/30/2015
This review was collected via phone interview by Customer Research Inc.
Vamshi A. on 10/23/2015
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Spoke with a customer who chose to remain anonymous. He said he has no complaints. This business provided perfectly adequate service as advertised and they are affordable.
Vehicle: Acura Integra
Category: Service
Service Date: 10/06/2015
Review Created: 10/23/2015
This review was collected via phone interview by Customer Research Inc.
Gladis H. on 10/22/2015
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"water leak on my buick"
very satisfied with your fast and curtious work.
Vehicle: Buick LeSabre
Service Date: 10/19/2015
Review Created: 10/22/2015 06:54 PM
Michael M. on 10/16/2015
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Michael said the business does what he needs and nothing more. They do good work.
Vehicle: Chevrolet Blazer
Category: Service
Service Date: 09/30/2015
Review Created: 10/16/2015
This review was collected via phone interview by Customer Research Inc.
Kyle H. on 10/16/2015
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Kyle said the business took a little longer than expected but they did a good job.
Vehicle: GMC Sierra Classic
Category: Service
Service Date: 10/02/2015
Review Created: 10/16/2015
This review was collected via phone interview by Customer Research Inc.
Bob L. on 10/08/2015
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"on time"
as always GREAT job
Vehicle: Lincoln MKZ
Service Date: 10/06/2015
Review Created: 10/08/2015 09:21 AM
Displaying Review 161 - 180 of 307 in total