Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

1685 Reviews

ReScore Reviews™ (23)

ReScore
Overall Rating 4.9130452/5Overall Rating 4.9130452/5Overall Rating 4.9130452/5Overall Rating 4.9130452/5rating 4.9130452
Original
Overall Rating 2.21739/5Overall Rating 2.21739/5rating 2.21739rating 2.21739rating 2.21739
96% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


JH
Joseph H.
Saint Charles, MO
2018 Hyundai Elantra
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/19/2018 Category: Service
CLEAN, prompt, courteous
I just wish StCH would include a vaccum and window cleaning with service, like my prior dearlearship.

AL
Andrea L.
Saint Charles, MO
2014 Hyundai Santa Fe
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Good Customer Service
Great customer service in the service department and also in the cashier department.
It seems as if she is there every time I come in to the dealership. A courtesy car is a nice touch
59d544bef87e3699ef2d334e42d7c81a?s=28
KYLE W. from St. Charles Hyundai responded on 06/20/2018

Thank you for the amazing survey! We really appreciate it and try to make everything convenient as possible. We hope to see you again for your next visit! 

St Charles Hyundai Service, 

Kyle Woodworth

Express Service Advisor 
St Charles Hyundai
636-441-4481

AV
Amanda V.
Foristell, MO
2012 Hyundai Sonata
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Quick and Friendly
I'm a super busy mom and I love that I can swing in and not have an appointment for an oil change! I can just fit it in when I can! The staff is so friendly and fast!!
Brad D. from St. Charles Hyundai responded on 06/19/2018

Thank you for the great five star survey on your recent service trip to our dealership. We hope to see you soon for your next routine service!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

JG
Joseph G.
Saint Peters, MO
2017 Hyundai Tucson
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Freindly place
Even though I waited 30 minutes before being seen for a 6:00 appointment, Kyle worked his magic to get me in to complete my service. I won't let this mishap deter me from my next service appointment. Looks like I came on a busy night.
59d544bef87e3699ef2d334e42d7c81a?s=28
KYLE W. from St. Charles Hyundai responded on 06/19/2018

Thank you very much for the great survey! We really appreciate it and i am glad that i was able to make it work even with it being busy at that moment. We will make sure your next visit is efficient and quick as it usually is. Thank you again for the great feedback. 

St Charles Hyundai Service, 

Kyle Woodworth

Express Service Advisor 
St Charles Hyundai
636-441-4481

Anonymous avatar
Verified Customer
Saint Charles, MO
2006 Hyundai Sonata
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2018 Category: Service
Customer
St Charles Hyundai is amazing place, Friendly staff Professional environment.
Brad D. from St. Charles Hyundai responded on 06/18/2018

Thank you for the very kind five star review on your recent service with our dealership! We hope to see you soon.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

Anonymous avatar
Verified Customer
Saint Ann, MO
2016 Hyundai Tucson
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Great dealer
Great dealer
59d544bef87e3699ef2d334e42d7c81a?s=28
KYLE W. from St. Charles Hyundai responded on 06/18/2018

Thank you for the great review! We really appreciate it and will keep up the good work. We hope to see you again for your next service! 

St Charles Hyundai Service, 

Kyle Woodworth

Express Service Advisor 
St Charles Hyundai
636-441-4481

EH
Edward H.
Florissant, MO
2009 Hyundai Santa Fe
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Quick service time. Car wash option. Getting right in.
Reliable service work.
Brad D. from St. Charles Hyundai responded on 06/18/2018

Thank you for the very kind five star review on your recent service with our dealership! We hope to see you soon.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

AL
August L.
Bridgeton, MO
2017 Hyundai Sonata
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Car service at St. charles Hyundai.
I was happy with the time it took but was a little disappointed that they did not offer to run my sonata thru the car wash.
Brad D. from St. Charles Hyundai responded on 06/15/2018

Thank you for the great five star survey on your recent service trip to our dealership. We hope to see you soon for your next routine service!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

GL
Gail L.
Florissant, MO
2014 Hyundai Sonata
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Customer Service
As always, superior service by friendly employees!! I will never take my car anywhere else!! :)
Brad D. from St. Charles Hyundai responded on 06/15/2018

Thank you for the great five star survey on your recent service trip to our dealership. We hope to see you soon for your next routine service!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

Anonymous avatar
Verified Customer
Bridgeton, MO
2017 Hyundai Santa Fe
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/14/2018 Category: Service
Oil Changes
I used to own a Nissan Pathfinder. I guess I am spoiled but I was able to get an oil change completed in less than an hour and did not require an appointment. The dealership was Bommarito
59d544bef87e3699ef2d334e42d7c81a?s=28
KYLE W. from St. Charles Hyundai responded on 06/18/2018

Thank you for the great review! We do try to make sure we get our express service done in a timely manor with excellent quality of work! We hope to see you again for your next appointment and hopefully earn that 5th star! 

St Charles Hyundai Service, 

Kyle Woodworth

Express Service Advisor 
St Charles Hyundai
636-441-4481

MS
Maurice S.
Saint Charles, MO
2011 Hyundai Tucson
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
In & Out of There - Quick Oil Change & Rear Brake Replacement
Went in for an oil & filter change with lube. Tech performed that service and during the multiple point inspection relatively quickly determined that rear brakes were down to 2mm (?) and in need of replacement. Rear brake pads were replaced - total time spent at the dealership was around 1-1/2 hrs or so.
59d544bef87e3699ef2d334e42d7c81a?s=28
KYLE W. from St. Charles Hyundai responded on 06/15/2018

Thank you for the amazing review! We really do appreciate it. We always want to respect our customers time but also get the job done right. We really do appreciate the great feedback and hope to see you again for your next visit! 

St Charles Hyundai Service, 

Kyle Woodworth

Express Service Advisor 
St Charles Hyundai
636-441-4481

SJ
Shirley J.
O Fallon, MO
2017 Hyundai Santa Fe S
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Recent service visit
Everyone , from the person answering the phone , the service people and sales people are always friendly and genuinely interested in making the service visit a pleasant experience.
Bob R. from St. Charles Hyundai responded on 06/13/2018

Thanks for the excellant survey ! we are happy to always make each visit and pleasant as possible.we appreciate your business !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM

LT
Linda T.
Florissant, MO
2016 Hyundai Santa Fe S
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Great service
Fast friendly service
Brad D. from St. Charles Hyundai responded on 06/13/2018

Thank you for the perfect five star survey on your recent visit with our dealership! Glad we can always make your time here a great experience

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

DP
Diane P.
Florissant, MO
2011 Hyundai Santa Fe
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Another excellent and quick maintenance/service appointment
As always, 5 star service for my vehicle. Thanks Bob, Chris, and the other team member whose name escapes me.
59d544bef87e3699ef2d334e42d7c81a?s=28
KYLE W. from St. Charles Hyundai responded on 06/13/2018

Thank you for the excellent survey! We really do appreciate the amazing feedback and kind words! We will keep up the excellent service for your next service visit!

St Charles Hyundai Service, 

Kyle Woodworth

Express Service Advisor 
St Charles Hyundai
636-441-4481

WK
Willard K.
O Fallon, MO
2017 Hyundai Elantra
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Excellence at it's best
I have been a returning customer of St. Charles Hyundai since 2004 and have had nothing but excellent dealings with everyone at the organization: Ann (your receptionist), salesmen, service department and cashiers. AAA rating for me.
Brad D. from St. Charles Hyundai responded on 06/13/2018

Thank you for the great five star survey on your recent service trip to our dealership. We hope to see you soon for your next routine service!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

Anonymous avatar
Verified Customer
Saint Charles, MO
2017 Hyundai Elantra
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Everyone was very friendly from start to finish!
The person that checked me in was very friendly. The person that explained the work that was done, was very friendly and knowledgeable.
Brad D. from St. Charles Hyundai responded on 06/13/2018

Thank you for the great five star survey on your recent service trip to our dealership. We hope to see you soon for your next routine service!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

TH
Teresa H.
Saint Peters, MO
2014 Hyundai Sonata
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Good service
Service and people are nice.
Chris J., Service Advisor from St. Charles Hyundai responded on 06/12/2018

Thank you for the positive review! Please let us know if there is anything else we can do for you.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481

Anonymous avatar
Verified Customer
Lake Saint Louis, MO
2017 Hyundai Elantra
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Express Service
The express service is very easy to use
59d544bef87e3699ef2d334e42d7c81a?s=28
KYLE W. from St. Charles Hyundai responded on 06/11/2018

Thank you so much for the great survey! We really appreciate the kind words and try to make every visit as easy as possible! We look forward to your next service visit! 

St Charles Hyundai Service, 

Kyle Woodworth

Express Service Advisor 
St Charles Hyundai
636-441-4481

DG
Donald G.
Saint Louis, MO
2015 Hyundai Sonata
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2018 Category: Service
They do a great job.
Friendly staff.
Bob R. from St. Charles Hyundai responded on 06/11/2018

Thanks for the great review,we greatly appreciate your business !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM

HR
Holly R.
O Fallon, MO
2009 Hyundai Tucson
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2018 Category: Service
Tire icon on
They found the problem and repaired the tire quickly.
Brad D. from St. Charles Hyundai responded on 06/11/2018

Thank you for the perfect five star survey on your recent visit with our dealership! Glad we can always make your time here a great experience

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481