We are sorry to hear that you were unhappy with our service. We try our best to accommodate all our customers and treat them fairly. When your vehicle was left here on Tuesday we explained our labor rates and what it would cost to have your vehicle diagnosed. At this time, we were not aware that you were going to have the vehicle towed elsewhere to have the work done. Our schedule was booked for the rest of the week, but when the guys got a break Thursday morning they pulled your vehicle in to see what it was going to need. They had a half an hour of time into your vehicle and you were charged half of the hourly rate explained to you. It was a surprise to us Thursday afternoon when you called and said you were getting the car towed to your garage for the work. We are sorry for the misunderstanding on our end
Yolanda, we are sorry you feel that way. When our customers have issues we are more than happy to help. We feel like we did everything in our power to recifity the issue at no cost to you.
The customer never stated at the time he set up his appointment or dropped his vehicle off that he needed the vehicle by a certain time.
We always accommodate our customers needs, and adjust the daily schedule accordingly.
Thank you Tom, we appreciate your business!