97% Would Recommend
Latest Review about 11 hours ago
MARY R. on 11/22/2017
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"Quick, Efficient Service & Transparency"
This was my first time having Steph's do work on my car, and I couldn't be happier with the service I received. My initial appointment request was answered quickly, and I was able to plan a convenient time to bring my car in.

When they diagnosed my car's problem, they provided two options for varying prices that would provide a solution depending on what I was willing to pay. I really appreciated the thought! I was able to retrieve my fixed car the next day. Brian the tech who helped me did have a runaway engine cover situation because of the windy day while he was working on my car, which immediately got run over by a car, so he ordered me a new one free of charge to put in at my convenience.

Another thing I appreciated was that when Brian went through the final rundown of the service, he did point out another small issue that we could fix in the future with no pressure. He just wanted us to be aware of it. I know that when I am able to turn my attention to that, I will be coming back to Steph's for their expertise.

(I was also referred by another customer. Thanks, Sam!)
Vehicle: Toyota Matrix
Service Date: 11/21/2017
Review Created: 11/22/2017 07:08 AM
Grant H. on 11/21/2017
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Grant said he had gone to the facility a year before and he got service, so he doesn't feel it should be giving him issues this soon. The facility should have warranty's. He likes the business and they do good work.
Vehicle: Lexus GS 300 Luxury Perform Sdn
Category: Service
Service Date: 11/14/2017
Review Created: 11/21/2017
This review was collected via phone interview by Customer Research Inc.
Kelsea B. on 11/21/2017
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Kelsea said the staff are honest and straight forward.
Vehicle: Subaru Outback
Category: Service
Service Date: 11/17/2017
Review Created: 11/21/2017
This review was collected via phone interview by Customer Research Inc.
Peter A. on 11/20/2017
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Peter said he has been visiting this business 5 years now and he has always been happy there.
Vehicle: Jaguar X-TYPE
Category: Service
Service Date: 11/14/2017
Review Created: 11/20/2017
This review was collected via phone interview by Customer Research Inc.
Prateek S. on 11/16/2017
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Prateek said the service at this business is good and quick. They kept in communication with him through out the process.
Vehicle: Volkswagen Jetta Wagon
Category: Service
Service Date: 11/10/2017
Review Created: 11/16/2017
This review was collected via phone interview by Customer Research Inc.
Tina J. on 11/15/2017
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Tina said they are always honest, friendly and helpful. They have always been great and she appreciates everything they do.
Vehicle: Toyota RAV4
Category: Service
Service Date: 11/09/2017
Review Created: 11/15/2017
This review was collected via phone interview by Customer Research Inc.
Jeremy H. on 11/15/2017
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Jeremy said they were friendly and reasonably priced. They do good work.
Vehicle: Ford Police Interceptor
Category: Service
Service Date: 09/29/2017
Review Created: 11/15/2017
This review was collected via phone interview by Customer Research Inc.
Fritz O. on 11/15/2017
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Fritz said this business was good.
Vehicle: Buick LeSabre
Category: Service
Service Date: 10/09/2017
Review Created: 11/15/2017
This review was collected via phone interview by Customer Research Inc.
Julie T. on 11/14/2017
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Julie said this business is convenient for her.
Vehicle: GMC Acadia
Category: Service
Service Date: 10/13/2017
Review Created: 11/14/2017
This review was collected via phone interview by Customer Research Inc.
DENNIS H. on 11/13/2017
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"These people are the best at taking care of me and my car. "
In a word: see you next time. And thanks.
Vehicle: Toyota Venza
Service Date: 11/09/2017
Review Created: 11/13/2017 07:46 AM
Tom J. on 11/11/2017
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Tom said the personnel he dealt with during his visit to this business were professional and knew what they were talking about.
Vehicle: BMW X5
Category: Service
Service Date: 10/04/2017
Review Created: 11/11/2017
This review was collected via phone interview by Customer Research Inc.
CURTIS G. on 11/10/2017
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"Great"
So far I'm very satisfied with experience there
Vehicle: Ford F-150
Service Date: 11/09/2017
Review Created: 11/10/2017 03:55 AM
MERRILL F. on 11/08/2017
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"2017 Lexus es 350"
Your team always does a first class job!
Vehicle: Lexus ES
Service Date: 11/07/2017
Review Created: 11/08/2017 10:38 AM
kesha w. on 11/08/2017
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"troy and all employers at steph's garage are very nice, honest."
if anyone are looking for mechanic shop for any repairs or even to ask a question about your vehicle please stop by steph garage, they will not let you down. this is the only shop i bring my vehicle to.
Service Date: 11/02/2017
Review Created: 11/08/2017 10:27 AM
SEAN Z. on 11/08/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Service"
I went in on a Friday. I asked Brian(?) If he could squeeze me in. He said he was booked. I suggested Monday and he said that would work better. We arrange our usual drop off, pay over phone pick up keys with cashier later. I mentioned that my brake light would come on and off. He said it probably just needs brake fluid. I was relieved. Monday I dropped off the car and walked to work just down the road from the shop. Brian called around 330 stating car was done. I paid the amount over the phone and picked up the car around 530. Started the car and the brake light came on immediately.
Now and I could be wrong but when one got an oil change, usually they check and tip off all fluids. I can see that maybe Brian forgot or wasn't the person working on my car but when you see the brake light on, ya might want to investigate or even give the owner a call. Neither one of those things happened here.
This shop has done a lot of work on my car and I am thankful for it. But lately, it seems the service has gone down a notch or two. I like the convenience of the shop location but I will probably look elsewhere the next time.

Sean
Vehicle: Mercury Tracer
Service Date: 11/06/2017
Review Created: 11/08/2017 08:55 AM
DAVID B. on 11/01/2017
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"Accommodating, friendly, fast, affordable"
Accommodating, friendly, fast, affordable
Vehicle: BMW 5 Series
Service Date: 11/01/2017
Review Created: 11/01/2017 08:28 PM
Luke O. on 10/28/2017
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Luke said he appreciates the convenience, and the expertise of the workers.
Vehicle: Honda Civic Si
Category: Service
Service Date: 10/26/2017
Review Created: 10/28/2017
This review was collected via phone interview by Customer Research Inc.
Bonnie B. on 10/25/2017
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Bonnie said she is happy with the service from the business. They have great prices and they have a very knowledgeable staff.
Vehicle: Cadillac DTS
Category: Service
Service Date: 10/13/2017
Review Created: 10/25/2017
This review was collected via phone interview by Customer Research Inc.
Scott H. on 10/23/2017
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Scott said this place let him bring his own parts.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 09/28/2017
Review Created: 10/23/2017
This review was collected via phone interview by Customer Research Inc.
Brian A. on 10/19/2017
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Brian said he did not have any problems with the smooth service this business provided.
Vehicle: Honda Accord Sdn
Category: Service
Service Date: 10/16/2017
Review Created: 10/19/2017
This review was collected via phone interview by Customer Research Inc.
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