business image

Stevens Creek Chrysler Jeep Dodge Ram

Average Score
Overall Rating 1.6/5Overall Rating 1.6/5Overall Rating 1.6/5Overall Rating 1.6/5Overall Rating 1.6/5
1.6
(45 Reviews)
-100
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-100
Net Promoter Score ®

Business Details

About

Stevens Creek Chrysler Jeep Dodge stocks a large selection of new and used Chrysler, Jeep and Dodge vehicles and a friendly and knowledgeable staff who will get your questions answered. Also, we offer professional Chrysler, Jeep and Dodge vehicle repair at our state of the art service facility. Stevens Creek Chrysler Jeep Dodge stocks a large selection of new and used Chrysler, Jeep and Dodge vehicles and a friendly and knowledgeable staff who will get your questions answered. Also, we offer professional Chrysler, Jeep and Dodge vehicle repair at our state of the art service facility.

Categories
Dodge Dealer, Car Maintenance, Auto Maintenance
Contact
(888) 838-6705
No Business Hours Provided

Business Hours

* Pacific Time (US & Canada)
4100 Stevens Creek Blvd San Jose, CA 95129
Stevens Creek Chrysler Jeep Dodge Ram's Reviews
Overall Rating 1.6/5Overall Rating 1.6/5Overall Rating 1.6/5Overall Rating 1.6/5Overall Rating 1.6/5
1.6
(45 Reviews)

CL
gravatar
Clifton L.
Saratoga, CA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/21/2018
verified customer Verified Customer
Category: Service
Scheduled service on RAM 3500 4x4
Despite having made an appointment 2 weeks ahead of time, I waited over an hour for a service advisor. There was apparently only one advisor on duty. This was mid-morning on a Friday.

The advisor promised to call me "right away" with a quote on new tires, but didn't call until after 5pm, when the truck had completed service. At that point the tires couldn't be mounted that day, and "we only do oil changes on weekends", which would have meant leaving the truck there over the weekend. I declined the tires and picked up the truck the next morning.

There are two outstanding recall notices on the truck, for neither one of which they had parts available to perform. That may not be the dealer's fault, but this truck has had a dozen recall notices issued in 3.5 years, so returning the truck for recall work is getting old...

The service advisor was courteous.

The service (at 37.5K miles not much more than an oil change and lube) was performed properly.
Not Recommended
Linda E. from Stevens Creek Chrysler Jeep Dodge Ram responded on 03/23/2018 02:48 PM

Hello (again), "Mark" ~

Please be informed that I just left you a detailed VM.  If there's any more input that I could connect to Veronica Winters-SCCJD Service Director, feel free to let me know.

Sincere Regards,
lindae

Linda Espanol - Customer Relations Manager
Stevens Creek Chrysler Jeep Dodge
408.248.1800 x6266

Businesses Near You
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(332 Reviews)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1 Review)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(187 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(981 Reviews)
100
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(11 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.