Hi Dave, I'm glad to see the work performed was satisfactory. As far as the recommendations - I mentioned that you will want to keep an eye on them because there is a problem developing in that area. I never said they are needed at this time. If you have any questions I will be happy to help and point out the recommended repairs on your vehicle for you. This way there is no confusion. The recommendations are real and will need attention at some point.
Going forward I will make sure I am very clear when I discuss these matters. We appreciate your business and want to see you come back.
I'm sorry to hear that you feel the charges for installing your mirror assembly was too high. You were charged 72.00 for the replacement and was directly priced from a labor guide. The job took 40 minutes to do and were charged accordingly.
Perhaps i should have quoted you before proceeding but assumed the price would be fine.
We don't usually install customer supplied parts but for you I have made an exception.
People are friendly so 3 stars
Hi, Thank you for the review.
Your vehicle requires a full synthetic oil and thats why it costs a little more than standard. If you ever have any questions, please don't hesitate to ask.
While the cause wasn't discovered, the work Steve did was enough to guide my dealer to the eventual discovery of the problem without duplication of effort and extra expense.
Thank you for the review! We appreciate it! :)
Hi Lori....Thank you for the review...We appreciate it! :)
The only negative comment that I have is that when I used the heater the next day to go to work, my entire cabin smelled like cigarette smoke, and I don’t smoke, and I am the only driver. I never experienced this before in this car, and I have had it for over a year now, so I was not sure how this smell could have gotten into my car without someone at the shop smoking in or around my vehicle. This is the first experience with the situation with this garage, and I will be certain to ask before using them again to be sure to not smoke near the vehicle. Steve was very receptive to my feedback and was nice enough to even put a note on my account to this affect as well.
Hi Richard! Thank you for the update regarding the cigarette oder and will work to prevent this from happening again. Thank you for the review! We appreciate it!