Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(3,452 Reviews)

ReScore Reviews™ (161)

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
93% Would Recommend
100% Business Response
Latest Review about 18 hours ago

Reviews


LA
Lynn A.
West Des Moines, IA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2017 Category: Service
clean and efficient
restrooms are clean. I always judge cleanliness of a place by its bathrooms and lube and rotation only took 45 mins
Tony P. from Stew Hansen Hyundai responded on 12/26/2017

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

Tony Pelham
Service Manager
515-253-3039


CV
Chester V.
Urbandale, IA
2015 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2017 Category: Service
GREAT SERVICE
I had a dead battery, utilized the roadside assistance and within 10 minutes I was started. I took the Elantra into Stew' with no appointment explained my situation and they fitted me into their very busy day. I waited for about 30 minutes and they had it diagnosed and had a replacement battery installed within minutes. These guys have never ever let me down and rock it every time.
Tony P. from Stew Hansen Hyundai responded on 12/26/2017

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

Tony Pelham
Service Manager
515-253-3039


TM
Terry M.
West Des Moines, IA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/25/2017 Category: Service
Good employee attitude. Overall professionalism.
See review title.
Tony P. from Stew Hansen Hyundai responded on 12/26/2017

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

Tony Pelham
Service Manager
515-253-3039


Verified Customer
Fort Dodge, IA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/25/2017 Category: Service
Overall good team
People are friendly and easy to work with. Very helpful and great service.
Tony P. from Stew Hansen Hyundai responded on 12/25/2017

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

Tony Pelham
Service Manager
515-253-3039


MM
Mary M.
Des Moines, IA
2007 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/25/2017 Category: Service
Fantastic Staff
My car needed some repairs and Trent was so kind and patient with me explaining what my car needed to be safe on the road. It's refreshing to have a business with people who actually care about their customers!
Tony P. from Stew Hansen Hyundai responded on 12/25/2017

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

Thanks you for your continued loyalty and business over the years!!

Tony Pelham
Service Manager
515-253-3039


Verified Customer
Urbandale, IA
2013 Hyundai Accent
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2017 Category: Service
good people and very good job
good job
Tony P. from Stew Hansen Hyundai responded on 12/23/2017

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

Tony Pelham
Service Manager
515-253-3039


JT
Joyce T.
Urbandale, IA
2013 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2017 Category: Service
Service
Always Top Drawer Service.
Tony P. from Stew Hansen Hyundai responded on 12/23/2017

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

Tony Pelham
Service Manager
515-253-3039


CS
Connie S.
West Des Moines, IA
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2017 Category: Service
Service Review
The staff was courteous and efficient throughout the entire visit.
Tony P. from Stew Hansen Hyundai responded on 12/22/2017

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

Tony Pelham
Service Manager
515-253-3039


WS
William S.
Des Moines, IA
2015 Hyundai Veloster
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2017 Category: Service
I liked the way the service team handled my problem on the weekend very very good. I am well pleased. Thank you!
All in All everyone is very good at what they do, top of stacks and don't mean record stacks . I wish them all the best, good job.
Tony P. from Stew Hansen Hyundai responded on 12/22/2017

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

Tony Pelham
Service Manager
515-253-3039


KC
Karen C.
Baxter, IA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2017 Category: Service
The people
Always very helpful
Tony P. from Stew Hansen Hyundai responded on 12/22/2017

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

Tony Pelham
Service Manager
515-253-3039


Verified Customer
Granger, IA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2017 Category: Service
Service
Work done in a timely manner, friendly staff
Tony P. from Stew Hansen Hyundai responded on 12/22/2017

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

Tony Pelham
Service Manager
515-253-3039


JS
Joan S.
West Des Moines, IA
2013 Hyundai Sonata
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/22/2017 Category: Service
it was comfortable and quick
yes
Tony P. from Stew Hansen Hyundai responded on 12/22/2017

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

Tony Pelham
Service Manager
515-253-3039


KP
Kelli P.
Urbandale, IA
2015 Hyundai Veloster
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/22/2017 Category: Service
Quick and efficient
Other than a few mishaps I love my Hyundai and have no complaints
Tony P. from Stew Hansen Hyundai responded on 12/22/2017

Thank you for taking the time to fill out our survey. I would like sincerely apologize for the experience you had on your recent service visit. I would also like the opportunity to speak to you about how the recall was handled. Your feedback is very valuable to us so in the future we can provide you with the 5 star experience that you deserve. I look forward to speaking with you. Please call at your earliest convenience. Thank you.

Tony Pelham
Service Manager
515-253-3039


Verified Customer
Des Moines, IA
2005 Hyundai Santa Fe
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/21/2017 Category: Service
Great job
Customer service was great
Tony P. from Stew Hansen Hyundai responded on 12/22/2017

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

Tony Pelham
Service Manager
515-253-3039


Verified Customer
Waukee, IA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2017 Category: Service
Comfortable Efficient Service
Comfortable waiting area with quick efficient service
Tony P. from Stew Hansen Hyundai responded on 12/22/2017

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

Tony Pelham
Service Manager
515-253-3039