Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64
4.6

( 3113 Reviews )

ReScore Reviews™ (116)

ReScore
Overall Rating 4.8793083/5Overall Rating 4.8793083/5Overall Rating 4.8793083/5Overall Rating 4.8793083/5rating 4.8793083
Original
Overall Rating 2.22609/5Overall Rating 2.22609/5rating 2.22609rating 2.22609rating 2.22609
93% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


SM
Susan M.
Ottumwa, IA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2019 Category: Service
21000 mile service
Great!
Tony P. from Stew Hansen Hyundai responded on 12/12/2019

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

 

Tony Pelham

Service Manager

515-253-3000


Verified Customer
Clive, IA
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2019 Category: Service
Great service at stew Hansen’s
Absolutely no problems and love my car!
Tony P. from Stew Hansen Hyundai responded on 12/10/2019

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

 

Tony Pelham

Service Manager

515-253-3000


DW
Dana W.
Des Moines, IA
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2019 Category: Service
Service
Great and courteous
Tony P. from Stew Hansen Hyundai responded on 12/10/2019

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

 

Tony Pelham

Service Manager

515-253-3000


DP
Donald P.
Norwalk, IA
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2019 Category: Service
owner
Auto had lower mileage than usual because I had been ill and trips were to Dr's and groceries only. Had recall, and I had the oil changed; waited, rather than using shuttle. Vehicle ready earlier than promised.
Tony P. from Stew Hansen Hyundai responded on 12/09/2019

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

 

Tony Pelham

Service Manager

515-253-3000


PF
Patricia F.
Des Moines, IA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2019 Category: Service
Care care
Very professional operation. Always pleasant
Tony P. from Stew Hansen Hyundai responded on 12/09/2019

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

 

Tony Pelham

Service Manager

515-253-3000


Verified Customer
Urbandale, IA
2020 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2019 Category: Service
Great place to buy a car
Good people to work with. Easy transitioning in the car negotiation/buying process. Everything explained really well.
Tony P. from Stew Hansen Hyundai responded on 12/09/2019

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

 

Tony Pelham

Service Manager

515-253-3000


DW
David W.
Des Moines, IA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/02/2019 Category: Service
Awesome service
Best service team in Des Moines
Tony P. from Stew Hansen Hyundai responded on 12/02/2019

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

 

Tony Pelham

Service Manager

515-253-3000


Verified Customer
Clive, IA
2007 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/02/2019 Category: Service
Always 5 star service
Allysa is awesome, as is all the service folks at SH Hyundai.
Tony P. from Stew Hansen Hyundai responded on 12/02/2019

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

 

Tony Pelham

Service Manager

515-253-3000


Verified Customer
West Des Moines, IA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2019 Category: Service
Timely and courteous service
I missed my morning appointment, but was given another one the same afternoon. My wait was short, and consideration for my time is appreciated.
Tony P. from Stew Hansen Hyundai responded on 12/02/2019

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

 

Tony Pelham

Service Manager

515-253-3000


Verified Customer
West Des Moines, IA
2013 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2019 Category: Service
Happy Customer
Everyone is so helpful and so kind and helpful.
Tony P. from Stew Hansen Hyundai responded on 11/29/2019

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

 

Tony Pelham

Service Manager

515-253-3000


Verified Customer
Urbandale, IA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2019 Category: Service
Always good service
All employees make u feel awesome
Tony P. from Stew Hansen Hyundai responded on 11/29/2019

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

 

Tony Pelham

Service Manager

515-253-3000


LA
Lois A.
Urbandale, IA
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2019 Category: Service
Quick response at check in, good explaination of services to be completed. Need for a shuttle ride or wait for service to be completed.
Quick response at check in, good explaination of services to be completed. Need for a shuttle ride or wait for service to be completed.
Tony P. from Stew Hansen Hyundai responded on 11/27/2019

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

 

Tony Pelham

Service Manager

515-253-3000


BW
Brett W.
Indianola, IA
2020 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2019 Category: Service
The service was kind and helpful , Better then the any dealership I have been in California ,,,
This was the first time at this dealership , A great program !
Tony P. from Stew Hansen Hyundai responded on 11/26/2019

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

 

Tony Pelham

Service Manager

515-253-3000


Verified Customer
Des Moines, IA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2019 Category: Service
Good service
Was helped Immediately
Tony P. from Stew Hansen Hyundai responded on 11/24/2019

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

 

Tony Pelham

Service Manager

515-253-3000


Verified Customer
Urbandale, IA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2019 Category: Service
Awesome car dealership
Everyone was friendly and thorough. Oil change and cabin filter were taken care of in a timely manner.
Tony P. from Stew Hansen Hyundai responded on 11/22/2019

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

 

Tony Pelham

Service Manager

515-253-3000


JH
Jeffrey H.
Dallas Center, IA
2006 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2019 Category: Service
Stephanie and Sean are the best!
The customer service is beyond excellent! Stephanie is simply an amazing staff. She went out of her way several times to make sure we were satisfied and that things were done right. she is very helpful and made sure on numerous occasions that all of our questions and concerns were answered. stew Hansen is lucky to have her! Manager Sean is also awesome. He made sure that things were fixed properly with our vehicle and he is just a great staff person also! He stayed in contact with the tech and Stephanie making sure everyone was on the same page to fix the car properly. Stephanie and Sean both simply could not have been more accommodating! I am totally impressed with stew Hansen Hyundai and especially the two staff I mentioned above. And our vehicle was fixed and serviced perfectly! The cost was also great.
Tony P. from Stew Hansen Hyundai responded on 11/21/2019

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

 

Tony Pelham

Service Manager

515-253-3000


Verified Customer
West Des Moines, IA
2010 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2019 Category: Service
Service on maintenance and repairs
Honesty and great work
Tony P. from Stew Hansen Hyundai responded on 11/21/2019

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

 

Tony Pelham

Service Manager

515-253-3000


TS
Trish S.
Ames, IA
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2019 Category: Service
Trish Sheil
Ms Stephanie Thurn couldnt b more helpful! Thorough, respectful, timely... She is the reason I return!
Tony P. from Stew Hansen Hyundai responded on 11/21/2019

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

 

Tony Pelham

Service Manager

515-253-3000


Verified Customer
Des Moines, IA
2017 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2019 Category: Service
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Tony P. from Stew Hansen Hyundai responded on 11/20/2019

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

 

Tony Pelham

Service Manager

515-253-3000


JS
John S.
Altoona, IA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2019 Category: Service
J.A.S.
Did it all. Nice work.
Tony P. from Stew Hansen Hyundai responded on 11/19/2019

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

 

Tony Pelham

Service Manager

515-253-3000