ReScore Reviews™ (23)

ReScore
Overall Rating 4.2608717/5Overall Rating 4.2608717/5Overall Rating 4.2608717/5Overall Rating 4.2608717/5rating 4.2608717
Original
Overall Rating 2.43478/5Overall Rating 2.43478/5rating 2.43478rating 2.43478rating 2.43478
90% Would Recommend
100% Business Response
Latest Review 3 days ago
Verified Customer on 12/12/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good experience overall"
The service center seemed very interested in making my experience a positive one. I will be back.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 12/07/2017
Service Type: Repair
Review Created: 12/12/2017 07:42 PM
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Jerry M. at Suburban Hyundai responded on 12/13/2017

Thank you for the survey .

Verified Customer on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"5-Star Service "
Always prompt, courteous service by great staff!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 12/07/2017
Service Type: Repair
Review Created: 12/12/2017 06:44 PM
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Jerry M. at Suburban Hyundai responded on 12/13/2017

I truly appreciate the excellent survey. Thank you 

Karen C. on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Very prompt, efficient, and complete service. Courteous service employee.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 12/07/2017
Service Type: Repair
Review Created: 12/12/2017 06:41 PM
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Jerry M. at Suburban Hyundai responded on 12/13/2017

Yes Thank you very much for the truly exceptional survey .

Kwai C. on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Consistent Quality Reps and Service"
Every time I call, they pick up the phone. Every time I bring it, the car returns to me in better shape than before. I’ve wandered to another dealership for convienence and I’ve regretted it. I’ll spend the extra mileage to get to this servicing dept.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 12/09/2017
Service Type: Repair
Review Created: 12/12/2017 03:22 PM
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Jerry M. at Suburban Hyundai responded on 12/13/2017

Thank you very much for the excellent survey

Ashwini R. on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Nice "
Service was awesome and happy with it.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 12/08/2017
Service Type: Maintenance
Review Created: 12/12/2017 11:32 AM
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Jerry M. at Suburban Hyundai responded on 12/12/2017

I Truly appreciate the excellent survey. Thank you 

Verified Customer on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Only dealer I will ever go to for any of my car needs! Excellent customer service!
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 12/07/2017
Service Type: Maintenance
Review Created: 12/12/2017 11:09 AM
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Jerry M. at Suburban Hyundai responded on 12/12/2017

Yes Thank you very much for the excellent survey.

Ron H. on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"A+ Service"
Although I don't care for the service you have contracted to handle reservations for repairs, I do very much enjoy the kindness of your local staff. From the porter to the service rep and even the shuttle driver...all kind and efficient. So much better than that other dealership on Telegraph.
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 12/05/2017
Service Type: Maintenance
Review Created: 12/12/2017 04:08 AM
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Jerry M. at Suburban Hyundai responded on 12/12/2017

Yes Thank you very much for the excellent survey.

Mounir S. on 12/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"nice staff"
reat service
Vehicle: 2017 Hyundai Azera
Category: Service
Service Date: 12/06/2017
Service Type: Maintenance
Review Created: 12/11/2017 10:19 AM
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Jerry M. at Suburban Hyundai responded on 12/11/2017

Yes Thank you very much for the truly excellent survey.

Verified Customer on 12/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent"
I appreciated the prompt, friendly fast service.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 11/30/2017
Service Type: Maintenance
Review Created: 12/10/2017 07:09 PM
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Jerry M. at Suburban Hyundai responded on 12/11/2017

I really appreciate such a great response on the survey. Thank you .

Annette B. on 12/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellence"
The service was quick, all questions were answered, and I received info about future appointments.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 12/04/2017
Service Type: Maintenance
Review Created: 12/09/2017 09:19 AM
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Jerry M. at Suburban Hyundai responded on 12/11/2017

Yes Thank you for the truly perfect survey.

Piro M. on 12/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
Very happy with the service in this dealership.
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 12/02/2017
Service Type: Maintenance
Review Created: 12/09/2017 04:04 AM
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Jerry M. at Suburban Hyundai responded on 12/11/2017

I truly appreciate the excellent survey. Thank you

Dianne C. on 12/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Trust"
... have Hyundai's for 10 years ...on our 3rd
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 12/01/2017
Service Type: Maintenance
Review Created: 12/08/2017 06:48 PM
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Jerry M. at Suburban Hyundai responded on 12/11/2017

Thank you very much for the excellent survey

Robert B. on 12/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
Too expensive
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 11/30/2017
Service Type: Maintenance
Review Created: 12/05/2017 01:08 PM
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Jerry M. at Suburban Hyundai responded on 12/05/2017

Yes Thank you very much for the truly exceptional survey 

Jack K. on 12/05/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"n/a"
n/a
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 11/30/2017
Service Type: Repair
Review Created: 12/05/2017 11:55 AM
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Jerry M. at Suburban Hyundai responded on 12/05/2017

Thank you for the survey 

Verified Customer ReScore Review on 12/08/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"oil change "
The appointment went smoothly. The customer service staff was very friendly. I appreciated the air filter advice and the follow-up conversation with Jerry.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 11/17/2017
Service Type: Maintenance
Review Created: 12/01/2017 04:15 AM

Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"slow service"
I was in for a simple oil change and waited for over an hour.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 11/17/2017
Service Type: Maintenance
Review Created: 12/01/2017 04:15 AM
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Jerry M. at Suburban Hyundai responded on 12/01/2017

I am sorry about the service experience on how long it took to get it done. Please call or email at your convenience.

Anitrah N. on 11/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The attentiveness of the staff."
Great service!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/20/2017
Service Type: Repair
Review Created: 11/30/2017 01:41 PM
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Jerry M. at Suburban Hyundai responded on 11/30/2017

Thank you very much for the truly exceptional survey.

Anthony C. on 11/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"BEST CAR EXPERIENCE EVER"
Friendly, competent, knowledgeable service staff. Fair value of service costs. Timely turnaround. Plus I LOVE my 2nd Santa Fe. PLEASE DON'T ELIMINATE THE SPORT MODEL!!!! I've heard rumors.....
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 11/27/2017
Service Type: Repair
Review Created: 11/30/2017 12:01 PM
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Jerry M. at Suburban Hyundai responded on 11/30/2017

Yes Thank you for the excellent survey.

Verified Customer on 11/29/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
""Will Need Future Attention""
My invoice from this dealership mentions that my air filters "will need future attention". I went to a different dealer to get a tire replaced (one closer to my house) who told me a recall was not repaired and that my air filter does NOT need to be replaced. While "will need future attention" does not explicitly state that the filter needs to be replaced, it is a catch all term which can be used from the time a new filter is installed and sounds serious.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/25/2017
Service Type: Maintenance
Review Created: 11/29/2017 02:07 PM
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Jerry M. at Suburban Hyundai responded on 11/30/2017

I am truly sorry about your service experience. Please call back or email at your convenience.

Marla P. on 11/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service and attention"
Great service and attention
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/22/2017
Service Type: Maintenance
Review Created: 11/29/2017 11:19 AM
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Jerry M. at Suburban Hyundai responded on 11/29/2017

Yes Thank you for the truly excellent survey

Kirk M. on 11/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast Service!"
I always come here for service. Very fast, great people!
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 11/24/2017
Service Type: Maintenance
Review Created: 11/29/2017 02:38 AM
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Jerry M. at Suburban Hyundai responded on 11/29/2017

Thank you very much for your excellent response on the survey.

Displaying Review 1 - 20 of 714 in total