ReScore Reviews™ (14)

ReScore
Overall Rating 4.2142871/5Overall Rating 4.2142871/5Overall Rating 4.2142871/5Overall Rating 4.2142871/5rating 4.2142871
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
90% Would Recommend
100% Business Response
Latest Review 1 day ago
Verified Customer on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
They vacuumed and gave me a car was along with my service.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/18/2017 03:57 PM
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Jerry M. at Suburban Hyundai responded on 10/19/2017

Thank you for the excellent survey.

Pamela F. on 10/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Very Courteous! "
Suburban Hyundai staff was very knowledgable, helpful and courteous. I liked how they had individual cubes (in addition to a sitting area) so that I could actually work on my laptop while there too. Free water and snacks was a nice surprise.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/18/2017 06:39 AM
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Jerry M. at Suburban Hyundai responded on 10/19/2017

Thank you. for the survey

Lawrence D. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very attentive people, pleasant, supportive"
Very smart, friendly, considerate. Car is running well. All important stuff, thanks
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/17/2017 03:41 PM
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Jerry M. at Suburban Hyundai responded on 10/19/2017

I truly appreciate the excellent response on the survey. Thank you very much.

Svetlana J. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Djakovski"
Great Service!!!
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/17/2017 01:43 PM
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Jerry M. at Suburban Hyundai responded on 10/17/2017

Thank you very much for the excellent survey .

Shahreen C. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai service "
The gentleman who did the service was very professional and helpful
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/17/2017 11:29 AM
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Jerry M. at Suburban Hyundai responded on 10/17/2017

I truly appreciate the excellent survey. Thank you

Bre P. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Employees"
I always come here to get my maintenance done. Whenever I have a problem I just call and sometimes they are able to fix the problem over the phone with me. I mostly work with Chris. I cant remember his last name but he's been there awhile. He always works with my schedule.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/17/2017 11:29 AM
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Jerry M. at Suburban Hyundai responded on 10/17/2017

Thank for the excellent survey.

Verified Customer on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Nice people"
Nice people and services
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/17/2017 07:53 AM
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Jerry M. at Suburban Hyundai responded on 10/17/2017

Yes Thank you for the perfect survey.

Verified Customer on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service with respect"
Know the warranty pkg. before you chage the customer.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/17/2017 05:31 AM
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Jerry M. at Suburban Hyundai responded on 10/17/2017

I really appreciate such a excellent survey. Thank you 

Joe C. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Regina Woodard"
service was great and everything was done in a timely manner.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/10/2017
Service Type: Repair
Review Created: 10/16/2017 04:56 PM
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Jerry M. at Suburban Hyundai responded on 10/17/2017

Thank you very much for the truly exceptional survey .

Desiree W. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They always take care of me at the Hyundai dealership:) "
I don't take my car to the regular oil change places anymore. I had a bad experience a few years ago in which i had a mom and pop oil change place in a small town put washer fluid in my steering fluid column. Needless to say, there was a lawsuit etc, which dragged on for months. It was TERRIBLE ! That being said, I'm gun shy about regular oil change places now. At the hyundai dealership in Troy, they are always kind, do their best to get me in when i need to be there, drive me where I need to go so I can take care of business and the pricing is fair for the peace of mind I get knowing it's done right. Thanks guys - and a special thanks to Chris in the service department. You rock my friend!
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/13/2017 05:44 PM
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Jerry M. at Suburban Hyundai responded on 10/14/2017

I truly appreciate the great response on the survey. Thank you 

David H. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Polite and on time"
Comfortable waiting room
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/13/2017 05:27 AM
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Jerry M. at Suburban Hyundai responded on 10/13/2017

I truly appreciate the great survey that we just received. Thank you .

David D. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"45000 mile maintenance"
very efficient
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/04/2017
Service Type: Maintenance
Review Created: 10/13/2017 04:22 AM
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Jerry M. at Suburban Hyundai responded on 10/13/2017

Thank you very much for the excellent survey .

Verified Customer on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
" Great Service"
Great service. Friendly people.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/07/2017
Service Type: Repair
Review Created: 10/11/2017 07:00 AM
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Jerry M. at Suburban Hyundai responded on 10/11/2017

Thank you very much for the excellent survey.

Leslie B. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good staff customer relations, open on saturday mornings"
I like that when I bring my car in for service the work is performed well and in a timely manner.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/07/2017
Service Type: Maintenance
Review Created: 10/11/2017 06:26 AM
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Jerry M. at Suburban Hyundai responded on 10/11/2017

I really appreciate the excellent survey.Thank you

Jennifer R. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Service!"
I always feel welcome and valued. They are thorough and ensure everything is good before they release my vehicle. With my service, I get a quick wash and vacuum too as a bonus!
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/03/2017
Service Type: Repair
Review Created: 10/10/2017 09:36 AM
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Jerry M. at Suburban Hyundai responded on 10/19/2017

Thank you for the excellent survey.

Kevin K. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick and Professional"
Oil change went quickly with scheduled appt
Vehicle: 2013 Hyundai Genesis Co
Category: Service
Service Date: 10/04/2017
Service Type: Maintenance
Review Created: 10/10/2017 07:06 AM
0fe2f0661a49d4682e15286f0d54b7da?s=28
Jerry M. at Suburban Hyundai responded on 10/10/2017

I truly appreciate the excellent survey. Thank you

Arlen A. on 10/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"finished on time. clean."
Very good service.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/04/2017
Service Type: Repair
Review Created: 10/09/2017 12:18 PM
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Jerry M. at Suburban Hyundai responded on 10/09/2017

Yes thank you for such a excellent survey.

Verified Customer on 10/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"My comments"
Had wonderful service and it was done when I was told it would be done.
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 10/03/2017
Service Type: Repair
Review Created: 10/09/2017 10:23 AM
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Jerry M. at Suburban Hyundai responded on 10/09/2017

I really appreciate such a excellent survey. Thank you

Robyne C. on 10/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Chris Hurd is an awesome asset and he is the reason I will continue my car service needs with you."
Chris called me in a timely matter to keep me posted on the work on my car and when it would be ready for pick up. That is huge with me. not all service departments are the same.
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 10/03/2017
Service Type: Repair
Review Created: 10/08/2017 05:31 PM
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Jerry M. at Suburban Hyundai responded on 10/08/2017

Thank you for the excellent survey.

Roy M. on 10/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall service"
Prompt service by knowledgeable, caring staff. Thoroughly explained problem, reason for recall, and proposed solutions with driver safety the primary goal.
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 10/03/2017
Service Type: Repair
Review Created: 10/06/2017 09:16 PM
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Jerry M. at Suburban Hyundai responded on 10/08/2017

Thank you for the truly exceptional survey

Displaying Review 1 - 20 of 609 in total