Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

665 Reviews

99% Would Recommend
Latest Review about 2 hours ago

Reviews


KO
Kerry O.
North Syracuse, NY
Buick Lucerne
Verified Customer
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05/31/2018 Category: Service
Kerry said they did a good job and they were quick.
This review was collected via phone interview by Customer Research Inc.
STEVE S. from Sullivans Car Care Center responded on 07/27/2018

Thanks for the review K.O !


TM
Tom M.
Cincinnatus, NY
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Tom said he was happy with the service. The price was good and the repairs were done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

DR
David R.
Syracuse, NY
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
David said the business does good work, they keep his vehicle clean, they go above and beyond and he is completely satisfied.
This review was collected via phone interview by Customer Research Inc.

PI
PHIL I.
North Syracuse, NY
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018
service
great service, friendly

RL
Richard L.
New York
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Richard said the staff explained everything to him.
This review was collected via phone interview by Customer Research Inc.

JE
Jake E.
Liverpool, NY
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Jake said the staff knew what they were doing.
This review was collected via phone interview by Customer Research Inc.

JB
Jeffrey B.
Syracuse, NY
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Jeffrey said he was very pleased with the service.
This review was collected via phone interview by Customer Research Inc.

MS
Mary S.
New York
Kia Soul
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Mary said the staff are always good to her.
This review was collected via phone interview by Customer Research Inc.

AE
ANGELA and ROB E.
Cicero, NY
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018
Excellent customer service
We trust Sullivan’s and they never disappoint. Great place and friendly staff.

KL
Kevin L.
Central Square, NY
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018 Category: Service
Kevin said the staff gave him excellent service, and he uses them all the time.
This review was collected via phone interview by Customer Research Inc.

SS
STEVE S.
North Syracuse, NY
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018
End of an Era / Integrity of Sullivan's
Just over nine years ago we purchased an SUV from Sullivan's. For the next 115,000 miles Steve and his crew handled almost every repair and service to the vehicle. The last trip to Sullivan's (this week) revealed irreparable rust that made the vehicle unsafe to drive. It had to be ditched.

Though Steve and Karen knew we would be purchasing another used vehicle, they applied no pressure to buy from them. Steve even gave recommendations/evaluations which guided us as we looked for a replacement.

This was the second time Sullivan's deemed one of our vehicles too rusty to be repaired. We've had two others with repairs which would exceed the value and worth of the car.

In none of these four instances did Steve or Karen "push" us to purchase cars from them.

To me this displays an integrity that is not often found in the automobile industry. This is why we will continue to bring our vehicles to them and why we will recommend them to others without question.

DW
Daniel W.
New York
Saturn VUE
Verified Customer
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04/21/2018 Category: Service
Spoke with Daniel's wife. She said this business is always good to her. They give her a good deal and explain things before the work is done.
This review was collected via phone interview by Customer Research Inc.

WA
Walter A.
Manlius, NY
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018 Category: Service
Walter said it is a very clean and friendly business and the staff is great.
This review was collected via phone interview by Customer Research Inc.

SM
SHEILA M.
Marietta, NY
Nissan Sentra
Verified Customer
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04/19/2018
Best in Class
Sullivans Car Care Center is absolutely the best in class for professional service. They can be trusted to do the right thing, every time.

VP
Victor P.
Liverpool, NY
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018 Category: Service
Victor said the staff was excellent, personable, and very understanding. It was a good experience.
This review was collected via phone interview by Customer Research Inc.

AC
Anthony C.
North Syracuse, NY
Chevrolet Express Cargo Van
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018 Category: Service
Anthony said they are really good with everything. Their mechanics are honest.
This review was collected via phone interview by Customer Research Inc.

ES
Eric S.
Cicero, NY
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018 Category: Service
Eric said the staff were friendly. They repaired his vehicle while he was away and let him keep his vehicle at the business free of charge.
This review was collected via phone interview by Customer Research Inc.

DD
DAVID D.
North Syracuse, NY
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018
Great service!
They are always willing to work around your schedule. They got me in and taken care of in the same day. Great to know you can always count on Sullivans.

PC
Penny C.
New York
Chevrolet Malibu
Verified Customer
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04/17/2018 Category: Service
Penny said they are always good to her, they got her in and out, and they go above and beyond. She said they are wonderful.
This review was collected via phone interview by Customer Research Inc.

LH
Laura H.
New York
Ram 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018 Category: Service
Laura said she was happy with their service and they did a good job.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 101 - 120 of 665 in total