Sun Mark Automotive Repair

Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89
4.9

( 120 Reviews )

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review over 1 year ago

Reviews


SS
Shirley S.
Lutz, FL
Chrysler 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2018 Category: Service
Shirley said the business provided excellent service.
This review was collected via phone interview by Customer Research Inc.

SR
Susan R.
Land O Lakes, FL
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2018 Category: Service
Susan said this business is very kind and cordial. They have good prices. The mechanic goes out of his way to find and fix problems with her vehicle.
This review was collected via phone interview by Customer Research Inc.

CE
CHRISTINE E.
Lutz, FL
Mercedes-Benz C-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2018
Overall great experience
Fast
Friendly
Professional
Trustworthy

MS
MARK S.
Land O Lakes, FL
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2018
Prompt dependable service
SunMark has always been thorough,honest and reasonable over the
last 6 years that I have been taking my Jeep Grand Cherokee(s) to them.
They seem to be extremely knowledgeable of Jeeps in particular which
gives me a great sense of comfort .

PG
Paul G.
Wesley Chapel, FL
Nissan Murano
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/27/2017 Category: Service
Paul said staff treated him well. The business is also conveniently located.
This review was collected via phone interview by Customer Research Inc.

DO
Devin O.
Tampa, FL
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2017 Category: Service
Devin said the service provided by this business is always quick, easy, and the staff does a great job.
This review was collected via phone interview by Customer Research Inc.

SH
SHERRY H.
Land O Lakes, FL
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2017
They do the job that needs to be done in a timely manner and don not rip me off.
My husband told me if anything happened to him to take my vehicles to SunMark. Whenever I take my car in for repair, Mark gives me an estimate of thee cost and with my OK gets the problem fixed. They went above and beyond on repairing my power steering line when a hole developed. They put the new line on but also placed a piece of rubber on the area where the line was rubbing on the engine. I know they lost money on this job because they had to spend a lot more time than they had estimated.

BS
Bill S.
Lutz, FL
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2017 Category: Service
Bill said the work was of good quality.
This review was collected via phone interview by Customer Research Inc.

AM
Angel M.
Wesley Chapel, FL
Ford Mustang
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/27/2017 Category: Service
Angel said the staff did not do the repairs the way he wanted. He now has to take his vehicle back to the business.
This review was collected via phone interview by Customer Research Inc.

PA
PATRICIA A.
Land O Lakes, FL
Saturn Ion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2017
Repair rear brakes.
Great service.

SS
Shirley S.
Lutz, FL
Chrysler 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2017 Category: Service
Shirley said they were wonderful. They always do a great job and she really likes them.
This review was collected via phone interview by Customer Research Inc.

EB
EMORY B.
Land O Lakes, FL
Nissan Frontier 4WD
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/16/2017
Problem with fix, Mark will make good on repairs.
Mark is a good honest man.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/16/2017
A/C Fix, it never worked when headed home from the repair. I took it all apart, rewired and it works, so your idea of the grounding is good. The problem was bad connections.
A/C Fix, it never worked when headed home from the repair. I took it all apart, rewired and it works, so your idea
MARK D. from Sun Mark Automotive Repair responded on 11/17/2017

THANK YOU MR. EMORY FOR THE REVIEW AMD I'M SORRY THAT YOU HAD A PROBLEM WITH YOUR A/C WHEN YOU LEFT THE SHOP BUT THANK YOU FOR TALKING TO ME ON THE PHONE AND LETTING ME RECONCILE THE ISSUE WITH YOUR A/C . WE ALWAYS TRY TO REPAIR OUR CUSTOMERS CARS RIGHT THE FIRST TIME AND WE APOLOGIZE FOR ANY INCONVENIENCE WE THINK HIGHLY OF ARE CUSTOMERS WITHOUT YOU WE COULD NOT BE HERE.

THANK YOU AGIAN AND HAVE A VERY HAPPY THANKSGIVING.

MARK DE FRAANCISCO, OWNER


CD
CHERRI D.
Lutz, FL
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2017
This is the place to trust with your car/truck needs!
I have known and dealt with Sun Mark since the 90's, maybe the 80's. I have never had any bad service. In fact, they are the only ones I take my car to for all my maintenance. Mark has gone above and beyond to help me, and I know he does that with all his customers. You can trust him for fair and honest prices and superior work.

LY
Lin Y.
Tampa, FL
Honda Odyssey
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/16/2017 Category: Service
Spoke with Sunny. She said her husband did not complain about being at this business. Everything appears to be fine.
This review was collected via phone interview by Customer Research Inc.

SZ
STEVEN Z.
Lutz, FL
Chevrolet S-10
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2017
My "go to" auto repair Guru
Even after 15 years of continued auto repairs, Sun Mark provides "service excellence" that is outstanding. Hard to find any business that still has this kind of consistent dedication. My vehicles "love" the treatment they get. And they come back "better than new" with SunMark's parts and technical services.

RK
ROBERT K.
Land O Lakes, FL
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2017
Trustworthy!
One of two shops nationwide I have found that I trust and value their opinions for service on my vehicle.

AR
ALBERT R.
Land O Lakes, FL
Cadillac
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2017
Professional, knowledge staff.
I would highly recommend Sun Mark Automotive . Job done wright in a timely manor. Tech explained work done to me and made sure I understood.

RG
Russ G.
Lutz, FL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2017 Category: Service
Russ said this business has always satisfied him.
This review was collected via phone interview by Customer Research Inc.

SF
Sophia F.
Land O Lakes, FL
Hyundai Tiburon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2017 Category: Service
Sophia said the staff are the best in town. She is very happy with them.
This review was collected via phone interview by Customer Research Inc.

NH
Nelson H.
Land O Lakes, FL
Buick Century
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2017 Category: Service
Nelson said the staff paid extra attention to his older vehicle. They took good care of it. He got more done than he had asked for. The staff rotated his tires and they checked his plates as well. They did an excellent job and he was satisfied with it.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 21 - 40 of 120 in total