Suntrup Hyundai Wentzville


Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

581 Reviews

ReScore Reviews™ (24)

ReScore
Overall Rating 4.8333338/5Overall Rating 4.8333338/5Overall Rating 4.8333338/5Overall Rating 4.8333338/5rating 4.8333338
Original
Overall Rating 2.4782652/5Overall Rating 2.4782652/5rating 2.4782652rating 2.4782652rating 2.4782652
94% Would Recommend
100% Business Response
Latest Review about 16 hours ago
Terry M. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service every time"
I have Suntrup Hyundai in Wentzville, MO take care of my SUV because I know they will treat it, and me, the right way.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 11/15/2017
Service Type: Maintenance
Review Created: 11/17/2017 10:18 AM
Greg D., Service Manager Hyundai Wentzville at Suntrup Hyundai Wentzville responded on 11/17/2017

Hi Terry,

Thank you for taking our survey and scoring us 5 out of 5 stars! we love 5 stars. Thank you for the very kind words about our service department. We want to make sure our customers are taken care of.

If there is anything we can do further to assist you, please don't hesitate to email or give me or my staff a call. Again thank you very much for being a Suntrup Hyundai customer.

Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451
Verified Customer on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly Employees"
The people who take care of the service department are extremely friendly and knowledgeable. They answered all my questions and concerns. I would recommend this dealership.
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/16/2017 11:14 AM
Greg D., Service Manager Hyundai Wentzville at Suntrup Hyundai Wentzville responded on 11/16/2017

Hi,
Thank you for the great survey and review of our service department. Thank you also for the 5 star rating and kind comments! We want to be your servicing dealer.

If there is anything we can do further to assist you, please don't hesitate to email or give me or my staff a call. Again thank you very much for being a Suntrup Hyundai customer.

Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451
Christopher W. on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick service"
Fast service and friendly service manager.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/15/2017 04:50 PM
Greg D., Service Manager Hyundai Wentzville at Suntrup Hyundai Wentzville responded on 11/16/2017

Hi Christopher,
Thank you so much for the great review and 5 star rating! Thank you also for the kind words about our staff and service department. We want to make sure our customers are taken care of.

If we can be of any more assistance, please give us a call!
Thank you for being a Suntrup Hyundai customer.

Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451
Carie B. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Alex R"
Alex Is also great when I bring my Santa Fe into the business. He knows me by name and helps with maintaining my SUV. I would highly recommend him.
Vehicle: 2016 Hyundai Santa Fe
Category: Service
Service Date: 11/08/2017
Service Type: Repair
Review Created: 11/14/2017 04:17 AM
Greg D., Service Manager Hyundai Wentzville at Suntrup Hyundai Wentzville responded on 11/14/2017

Hi Carie,
Thank you so much for the great review of our service department! Alex is awesome and wants to make sure our customers have the best experience possible. Thank you for the 5 star rating and the very kind words.

If we can be of any more assistance, please give us a call!
Thank you for being a Suntrup Hyundai customer

Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451
Patricia C. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very nice! "
Excellent
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 11/07/2017
Service Type: Maintenance
Review Created: 11/13/2017 05:49 AM
Greg D., Service Manager Hyundai Wentzville at Suntrup Hyundai Wentzville responded on 11/13/2017

Hi Patricia,
Thank you for taking our survey and scoring us 5 out of 5 stars! We love 5 stars. We want to provide our customers with the best experience possible.

If we can be of any more assistance, please give us a call!
Thank you for being a Suntrup Hyundai customer.

Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451
Verified Customer on 11/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service good"
Work was completed timely. Service personnel polite and explained what was required. However, one customer was told their car was washed after their service and mine was not. Also, my tires were rotated and now readings on dash say they all have different tire pressure. The readings were different the day I picked up my car. Just found that to be odd.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/10/2017 10:21 AM
Greg D., Service Manager Hyundai Wentzville at Suntrup Hyundai Wentzville responded on 11/10/2017

Hi,
Thank you for taking our survey and scoring us 5 out of 5 stars. We want to make sure our customers are taken care of. If you could give me a call, I'd like to know more about your wash or no wash. My number is 636-887-8711 ext 451. 

If there is anything we can do further to assist you, please don't hesitate to email or give me or my staff a call. Again thank you very much for being a Suntrup Hyundai customer.

Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451
Vickie L. on 11/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service person was very helpful and honest. "
Service Adviser Alex took excellent care of me. Had vehicle inspected/emissions test, 4 new tires, alignment; oil change. All service was done in excellent manner. Took me back home and picked me back up when vehicle was complete. Went out of the way.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 11/02/2017
Service Type: Maintenance
Review Created: 11/09/2017 04:35 PM
Greg D., Service Manager Hyundai Wentzville at Suntrup Hyundai Wentzville responded on 11/10/2017

Hi Vickie,

Thank you for the fantastic review of our service department! Alex rocks the house and makes sure his customers are taken care of!
If we can be of any more assistance, please give us a call!
Thank you for being a Suntrup Hyundai customer.

Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451
Melony A. on 11/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always great service"
Alex is always friendly and gets me right in. Last time I was there he explained that they were short handed in the shop and made sure I had time to wait. I appreciated that he gave me a heads up, and honestly, it didn't take them very long at all.. Love this place, and the people who work there. I'll continue to be a loyal customer. Thank you!
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 11/03/2017
Service Type: Maintenance
Review Created: 11/08/2017 08:14 AM
Greg D., Service Manager Hyundai Wentzville at Suntrup Hyundai Wentzville responded on 11/10/2017

Hi Melony,
Thank you so much for the great review of our service department. Thank you for the 5 star rating and great comments. Alex is a rock star and makes sure he provides his customers with 5 star service.

If we can be of any more assistance, please give us a call!
Thank you for being a Suntrup Hyundai customer.

Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451
BONNIE H. on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always quick, and friendly "
Just had an oil change but it was quick and as I said, always friendly,
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 11/03/2017
Service Type: Repair
Review Created: 11/07/2017 11:53 AM
Greg D., Service Manager Hyundai Wentzville at Suntrup Hyundai Wentzville responded on 11/08/2017

Hi Bonnie,

Thank you for responding to our survey and scoring us 5 out of 5 stars We want to provide our customers with the best experience possible. Thank you for the very kind words about our service department.

If we can be of any more service, please give us a call. Thank you for being a Suntrup Hyundai customer.

Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451
Joanne H. on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"A Great Place to do Business"
Friendly service, prompt, and fair, took care of our needs right away
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/31/2017
Service Type: Repair
Review Created: 11/07/2017 11:33 AM
Greg D., Service Manager Hyundai Wentzville at Suntrup Hyundai Wentzville responded on 11/08/2017

Hi Joanne,

Thank you for responding to our survey and scoring us 5 out of 5 stars We want to provide our customers with the best experience possible. Thank you for the very kind words about our service department.

If we can be of any more service, please give us a call. Thank you for being a Suntrup Hyundai customer.

Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451
Bill K. on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"All of the employees that work there "
Always excellent service
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 11/02/2017
Service Type: Maintenance
Review Created: 11/07/2017 08:07 AM
Greg D., Service Manager Hyundai Wentzville at Suntrup Hyundai Wentzville responded on 11/08/2017

Hi Bill,

Thank you for responding to our survey and scoring us 5 out of 5 stars We want to provide our customers with the best experience possible. Thank you for the very kind words about our service department.

If we can be of any more service, please give us a call. Thank you for being a Suntrup Hyundai customer.

Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451
Verified Customer on 11/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Efficient and friendly!"
I always feel like family, everytime I come in!
Vehicle: 2012 Hyundai Sonata Hyb
Category: Service
Service Date: 11/02/2017
Service Type: Maintenance
Review Created: 11/06/2017 10:24 AM
Greg D., Service Manager Hyundai Wentzville at Suntrup Hyundai Wentzville responded on 11/06/2017

Hi,
Thank you for taking our survey and giving us a fantastic review! Thank you for the 5 star rating and great comments about our service department. We want to make sure our customers are taken care of.

If there is anything we can do further to assist you, please don't hesitate to email or give me or my staff a call. Again thank you very much for being a Suntrup Hyundai customer.

Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451
Terri F. on 11/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service in a timely manner"
I arrived on time, addressed the concern that I needed to be back home by 4 and was told that Barring no problems I should be out within an hour and a half. He was right and in fact, they got me out 15 minutes earlier than expected!
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 10/31/2017
Service Type: Repair
Review Created: 11/05/2017 03:31 PM
Greg D., Service Manager Hyundai Wentzville at Suntrup Hyundai Wentzville responded on 11/06/2017

Hi Terri,
Thank you for the great review of our service department! We want to provide the best experience possible for our customers!
Thank you for the kind words and 5 star rating.

If we can be of any more assistance, please give us a call!
Thank you for being a Suntrup Hyundai customer.

Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451
Kayla G. on 11/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"So nice"
The guys there are always super friendly and I never have to wait a really long time.
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 10/30/2017
Service Type: Maintenance
Review Created: 11/01/2017 10:29 AM
Greg D., Service Manager Hyundai Wentzville at Suntrup Hyundai Wentzville responded on 11/01/2017

Hi Kayla,
Thank you for the fantastic review about our service department. We want to provide you with the best experience possible. Thank you so much for the 5 star rating and great comments!

If there is anything we can do further to assist you, please don't hesitate to email or give me or my staff a call. Again thank you very much for being a Suntrup Hyundai customer.

Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451
Eileen C. on 11/01/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service"
If they find additional issues with your car, they come and immediately let you know so you can make a decision
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 10/30/2017
Service Type: Maintenance
Review Created: 11/01/2017 10:26 AM
Greg D., Service Manager Hyundai Wentzville at Suntrup Hyundai Wentzville responded on 11/01/2017

Hi Eileen,

Thank you for responding to our survey and rating us 4 out of 5 stars. I'm sorry we didn't meet your expectations to achieve a 5 star rating. I want to make sure all of our customers receive 5 star service. If you could please give me a call, I'd like to know if you had an issue or problem on you last visit, that we did not live up to our 5 star service. My number is 636-887-8711 ext 451.

 Again thank you very much for being a Suntrup Hyundai customer.

Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451
Harmon W. on 10/31/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"xxx"
xxx
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/27/2017
Service Type: Repair
Review Created: 10/31/2017 02:25 PM
Greg D., Service Manager Hyundai Wentzville at Suntrup Hyundai Wentzville responded on 11/01/2017

Hi Harmon,

Thank you for responding to our survey and rating us 4 out of 5 stars. I'm sorry we didn't meet your expectations to achieve a 5 star rating. We want to make sure every customer receives 5 star service. If you could please give me a call, I'd like to know how we can improve on your next visit. My number is 636-887-8711 ext 451.

If there is anything we can do further to assist you, please don't hesitate to email or give me or my staff a call. Again thank you very much for being a Suntrup Hyundai customer.

Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451
Martin B. on 10/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service completed and friendly just took longer than expected "
Big concern is lack of available service appointments after 5 and no appointment on Saturday
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 10/25/2017
Service Type: Maintenance
Review Created: 10/30/2017 04:24 PM
Greg D., Service Manager Hyundai Wentzville at Suntrup Hyundai Wentzville responded on 10/31/2017

Hi Martin,

Thank you for responding to our survey and rating us 5 out of 5 stars!  We strive for complete customer service! We are open till 6 pm Monday thru Friday. We do have other options available. Please give me a call and we can discuss these. My direct number is 636-887-8711 ext 451.

If there is anything we can do further to assist you, please let me or my staff know. Again thank your very much for being a Suntrup Hyundai customer.

Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451
Jeffrey B. on 10/30/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Don't expect a follow up..."
Don't follow up with customer issues
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 10/25/2017
Service Type: Maintenance
Review Created: 10/30/2017 04:18 PM
Greg D., Service Manager Hyundai Wentzville at Suntrup Hyundai Wentzville responded on 10/31/2017

Hi Jeffrey,

Thank you for responding to our survey and rating us 4 out of 5 stars. I'm sorry we didn't meet your expectations to achieve a 5 star rating. If you could please give me a call,I'd like to talk to you about the follow up. We have had a few changes here and I want to make sure you are taken care of. My direct number is 636-887-8711 ext 451

Thank you very much for being a Suntrup Hyundai customer.

Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451
Verified Customer on 10/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"location"
location, on time service
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 10/26/2017
Service Type: Repair
Review Created: 10/30/2017 03:47 PM
Greg D., Service Manager Hyundai Wentzville at Suntrup Hyundai Wentzville responded on 10/31/2017

Hi,
Thank you for taking our survey and scoring us 5 out of  stars! Thank you also for the kind words about our service department. We want to make sure our customers are taken care of.

If there is anything we can do further to assist you, please don't hesitate to email or give me or my staff a call. Again thank you very much for being a Suntrup Hyundai customer.

Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451
Sparkle L. on 10/30/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"location"
Communicate with your customers about status of their vehicle
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/26/2017
Service Type: Maintenance
Review Created: 10/30/2017 10:34 AM
Greg D., Service Manager Hyundai Wentzville at Suntrup Hyundai Wentzville responded on 11/01/2017

Hi Sparkle,

Thank you for responding to our survey. I'm sorry we didn't meet your expectations to achieve a 5 star rating. I want to ensure that all of our customers receives 5 star service. If you could please give me a call, I'd like to know more about your last visit. If there was/is an issue or problem, I want to be able to care of it. I believe in customer satisfaction. My number is 636-887-8711 ext 451.

 Again thank you very much for being a Suntrup Hyundai customer.

Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451
Displaying Review 1 - 20 of 581 in total