Suntrup Hyundai Wentzville


Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

553 Reviews

ReScore Reviews™ (23)

ReScore
Overall Rating 4.8260848/5Overall Rating 4.8260848/5Overall Rating 4.8260848/5Overall Rating 4.8260848/5rating 4.8260848
Original
Overall Rating 2.4782652/5Overall Rating 2.4782652/5rating 2.4782652rating 2.4782652rating 2.4782652
94% Would Recommend
100% Business Response
Latest Review 1 day ago
Verified Customer on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Reasonable price"
Service was quick friendly
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/18/2017 07:39 PM
Amy T. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Wentzville dealership "
Excellent service!
Vehicle: 2013 Hyundai Sonata Hyb
Category: Service
Service Date: 10/16/2017
Service Type: Repair
Review Created: 10/18/2017 05:06 PM
Delores S. on 10/18/2017
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service staff seem very knowledgeable and informative. "
I'm comfortable with the service.
Vehicle: 2014 Hyundai Azera
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/18/2017 05:05 PM
Greg D., Service Manager Hyundai Wentzville at Suntrup Hyundai Wentzville responded on 10/19/2017

Hi Delores,

Thank you for taking our survey and scoring us 5 out of 5 stars! We want to give our customers the best experience possible. Thank you for the kind comments as well.

If there is anything we can do further to assist you, please don't hesitate to email or give me or my staff a call. Again thank you very much for being a Suntrup Hyundai customer.

Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451
Verified Customer on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Too many surveys"
Service was great. This is the 3rd survey today about it.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/18/2017 11:30 AM
Greg D., Service Manager Hyundai Wentzville at Suntrup Hyundai Wentzville responded on 10/18/2017

HI 
Thank you for taking this survey. This survey is for how well our service department is performing. Thank you for the 5 star rating and the very kind words. We want to make sure our customers are taken care of.

If we can be of any more assistance, please give us a call!
Thank you for being a Suntrup Hyundai customer.

Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451
Linda F. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
I always have my car serviced at Suntrup Hyundai in Wentzville. They never disappoint.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/18/2017 06:06 AM
Greg D., Service Manager Hyundai Wentzville at Suntrup Hyundai Wentzville responded on 10/18/2017

Hi Linda,
Thank you for the great review about our service department. We want to make sure our customers have the best experience possible. Thank you for the kind words as well.

If there is anything we can do further to assist you, please don't hesitate to email or give me or my staff a call. Again thank you very much for being a Suntrup Hyundai customer.

Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451
Karen S. on 10/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"11 Oct. 17"
Excellent service as always!
Vehicle: 2014 Hyundai Tucson
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/14/2017 12:49 PM
Greg D., Service Manager Hyundai Wentzville at Suntrup Hyundai Wentzville responded on 10/16/2017

Hi Karen,
Thank you for the great review about our service department. Thank you also for the 5 star rating and kind comments. We want to make sure our customers are taken care of.

If there is anything we can do further to assist you, please don't hesitate to email or give me or my staff a call. Again thank you very much for being a Suntrup Hyundai customer.

Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451
Mary J. on 10/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Close to home, Service Department is outstanding "
I love my car, And my service manager Alex
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/05/2017
Service Type: Maintenance
Review Created: 10/09/2017 12:24 PM
Greg D., Service Manager Hyundai Wentzville at Suntrup Hyundai Wentzville responded on 10/10/2017

Hi Mary,
Thank you for taking our survey and scoring us 5 out of 5 stars! Thank you also for the very kind comments about Alex (He is a superstar) and our service department

If we can be of any more assistance, please give us a call!
Thank you for being a Suntrup Hyundai customer.

Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451
Francis P. on 10/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Alex is awesome! Outstanding customer service!"
Alex is awesome! Outstanding customer service!
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 10/04/2017
Service Type: Maintenance
Review Created: 10/06/2017 04:27 PM
Greg D., Service Manager Hyundai Wentzville at Suntrup Hyundai Wentzville responded on 10/08/2017

Hi Francis,
Thank you for taking our survey and scoring us 5 out of 5 stars! Thank you for the fantastic comments about Alex. We love him.

If we can be of any more service please give me a call! 
Thank you for being a Suntrup Hyundai customer.

Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451
Jeffrey S. ReScore Review on 10/06/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Follow up"
Quick follow up to address customer concern and not only explain but to go one step further and exceed expectation and take personal time in the future to help fix it.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 10/04/2017
Service Type: Maintenance
Review Created: 10/06/2017 11:34 AM

Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Need better hours"
Need better hours
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 10/04/2017
Service Type: Maintenance
Review Created: 10/06/2017 11:34 AM
Greg D., Service Manager Hyundai Wentzville at Suntrup Hyundai Wentzville responded on 10/06/2017

Thank you for responding to our survey. I'm sorry we didn't meet your expectations to achieve a 5 star rating. I understand your frustrations of our hours. We do offer other alternatives. If you could please give me a call, 636-887-8711 ext 451. I would like to talk to you about your last service.

Thank you for being a Suntrup Hyundai customer.

Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451
Greg D., Service Manager Hyundai Wentzville at Suntrup Hyundai Wentzville responded on 10/06/2017

Hi Jeffrey,
Thank you for the time on the phone today. We will get you taken care of. Thank you for re-scoring us.

Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451
Anne V. on 10/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service review"
Everyone was great!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/28/2017
Service Type: Repair
Review Created: 10/04/2017 10:55 AM
Greg D., Service Manager Hyundai Wentzville at Suntrup Hyundai Wentzville responded on 10/04/2017

Hi Anne,
Thank you for taking our survey and scoring us 5 out of 5 stars! we want to give everyone the best experience possible. Thank you for the very kind words about our service department.

If there is anything we can do further to assist you, please don't hesitate to email or give me or my staff a call. Again thank you very much for being a Suntrup Hyundai customer.

Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451
Thomas H. on 10/03/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Very friendly people throughout the dealership, Service dept did their best to the car finished on time"
yes
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/30/2017
Service Type: Repair
Review Created: 10/03/2017 04:43 PM
Greg D., Service Manager Hyundai Wentzville at Suntrup Hyundai Wentzville responded on 10/04/2017

Hi Thomas,
Thank you for taking our survey. I'm sorry we did not meet your expectations for 5 star service. Was there an issue or problem with your last visit? if you could please call me, my number is 636-887-8711 ext 451.
We want to give everyone the best experience possible.

Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451
Ronald U. on 10/02/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Radio problems"
Fixed after Hundai discovered the repair solution.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 09/28/2017
Service Type: Repair
Review Created: 10/02/2017 12:56 PM
Greg D., Service Manager Hyundai Wentzville at Suntrup Hyundai Wentzville responded on 10/03/2017

Hi Ronald,

Thank you for responding to our survey and rating us 4 out of 5 stars. I'm sorry we didn't meet your expectations to achieve a 5 star rating. I'm glad we were able to get your issue resolved.

If there is anything we can do further to assist you, please don't hesitate to email or give me or my staff a call. Again thank you very much for being a Suntrup Hyundai customer.

Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451
Andy S. on 10/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service Team"
Jack helped me out tremendously when my car service required some frequent contact with Hyundai NA. He made a process that should have been stressful very painless and simple for us. Thank you Jack!
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/28/2017
Service Type: Repair
Review Created: 10/02/2017 11:39 AM
Greg D., Service Manager Hyundai Wentzville at Suntrup Hyundai Wentzville responded on 10/02/2017

Hi Andy,
Thank you for taking our survey. Thank you for scoring us 5 out of 5 stars! We want to make sure everyone gets 5 star service.

If there is anything we can do further to assist you, please don't hesitate to email or give me or my staff a call. Again thank you very much for being a Suntrup Hyundai customer.

Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451
Verified Customer on 10/01/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"My problem was not fixed "
They usually do a good job.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/15/2017
Service Type: Maintenance
Review Created: 10/01/2017 07:46 AM
Greg D., Service Manager Hyundai Wentzville at Suntrup Hyundai Wentzville responded on 10/02/2017

HI,
I have tried to call you this morning, Please give me a call when you can 636-887-8711 ext 451.

Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451
Greg D., Service Manager Hyundai Wentzville at Suntrup Hyundai Wentzville responded on 10/03/2017

Hi,
Thank you for the time on the phone today. I'm glad we are able to get your vehicle back in. Thank you agreeing to re-score us.

If there is anything we can do further to assist you, please don't hesitate to email or give me or my staff a call. Again thank you very much for being a Suntrup Hyundai customer.

Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451
Patricia K. on 09/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best service agent"
Alex is always so friendly and polite!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 09/20/2017
Service Type: Maintenance
Review Created: 09/27/2017 10:30 AM
Greg D., Service Manager Hyundai Wentzville at Suntrup Hyundai Wentzville responded on 09/27/2017

Hi Patricia,
Thank you for the great review about our service department. I agree Alex is the best! Thank you for the 5 star rating and great comments.

If there is anything we can do further to assist you, please don't hesitate to email or give me or my staff a call. Again thank you very much for being a Suntrup Hyundai customer.

Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451
Edward H. on 09/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Clara Haas"
Well done, lin a timely manner.
Vehicle: 2013 Hyundai Sonata Hyb
Category: Service
Service Date: 09/20/2017
Service Type: Repair
Review Created: 09/26/2017 09:47 AM
Greg D., Service Manager Hyundai Wentzville at Suntrup Hyundai Wentzville responded on 09/26/2017

Hi Clara,
Thank you for scoring us 5 out of 5 stars. We love to get 5 stars. We want to make sure our customers are taken care of. Thank you for the kind words.

If there is anything we can do further to assist you, please don't hesitate to email or give me or my staff a call. Again thank you very much for being a Suntrup Hyundai customer.

Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451
Renee P. on 09/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"QF"
The service is quick and friendly
Vehicle: 2012 Hyundai Veracruz
Category: Service
Service Date: 09/20/2017
Service Type: Maintenance
Review Created: 09/26/2017 05:18 AM
Greg D., Service Manager Hyundai Wentzville at Suntrup Hyundai Wentzville responded on 09/26/2017

Hi Renee,
Thank you for taking our survey and scoring us 5 out of 5 stars. We want to make sure every customers receives 5 star service.
Thank you also for the kind comments about our service department.

If there is anything we can do further to assist you, please don't hesitate to email or give me or my staff a call. Again thank you very much for being a Suntrup Hyundai customer.

Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451
Mark W. on 09/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Amazing as always!"
We love the people at Suntrup Hyundai, from sales to service and everything in between. We will continue to give them our business exclusively.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/21/2017
Service Type: Repair
Review Created: 09/25/2017 11:33 AM
Greg D., Service Manager Hyundai Wentzville at Suntrup Hyundai Wentzville responded on 09/25/2017

Hi Mark,
Wow, Thank you for the fantastic review! We want to make sure our customer enjoy the best experience possible. We also want to provide them with 5 star service.

Thank you for the 5 star rating and the fantastic comments about our service department.

If there is anything we can do further to assist you, please don't hesitate to email or give me or my staff a call. Again thank you very much for being a Suntrup Hyundai customer.

Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451
Charles L. on 09/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"You always amaze me!!"
Always amaze me!! professional, friendly.. and this time, I even got a free oil/filter change I didn't even expect.
Very comfortable waiting area and great coffee as well!!
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/21/2017
Service Type: Repair
Review Created: 09/25/2017 10:50 AM
Greg D., Service Manager Hyundai Wentzville at Suntrup Hyundai Wentzville responded on 09/25/2017

Hi Charles,
Thank you for the great review of our service department! we take care of our customers. Thank you also for the 5 star score and the kind comments!

If there is anything we can do further to assist you, please don't hesitate to email or give me or my staff a call. Again thank you very much for being a Suntrup Hyundai customer.

Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451
MELINDA T. on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly Service"
Yes
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/20/2017
Service Type: Repair
Review Created: 09/22/2017 01:01 PM
Greg D., Service Manager Hyundai Wentzville at Suntrup Hyundai Wentzville responded on 09/22/2017

Melinda,
Thank you for reviewing us and scoring us 5 out of 5 stars! We take care of our customers!

If there is anything we can do further to assist you, please don't hesitate to email or give me or my staff a call. Again thank you very much for being a Suntrup Hyundai customer.

Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451
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