Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

917 Reviews

ReScore Reviews™ (37)

ReScore
Overall Rating 4.7567603/5Overall Rating 4.7567603/5Overall Rating 4.7567603/5Overall Rating 4.7567603/5rating 4.7567603
Original
Overall Rating 2.4054065/5Overall Rating 2.4054065/5rating 2.4054065rating 2.4054065rating 2.4054065
94% Would Recommend
100% Business Response
Latest Review about 8 hours ago

Reviews


Verified Customer
Warrenton, MO
2009 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/18/2019 Category: Service
Confusing for the 1st time
When I got there for my service, I didn't know to go directly to write up area. I then asked for an approximate service time since I had to get my child from school and no one answered even with an estimated guess.
KELLY B., Service Manager from Suntrup Hyundai Wentzville responded on 04/18/2019

Thank you for retrning our survey and I pass along your comments to our staff

Kelly Burkett
Service Manager Suntrup Hyundai Wentzville
636-887-8711 ext. 451

Verified Customer
Wentzville, MO
2017 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/18/2019 Category: Service
Good Service again
?
KELLY B., Service Manager from Suntrup Hyundai Wentzville responded on 04/18/2019

Thank you for returning our survey and yes he was brand new on the service lane. I will share your comments with our service staff and look forward to future business.

Kelly Burkett
Service Manager Suntrup Hyundai Wentzville
636-887-8711 ext. 451

SM
Scott M.
Wentzville, MO
2018 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/17/2019 Category: Service
Could have been a little quicker with the service time.
I was the first appointment of the day, and all I needed was an oil change and car wash. I waited 75 minutes. I felt like it should have taken less than an hour. Beside that, everything else was great. I am very pleased with my Tucson and with Suntrup overall.
KELLY B., Service Manager from Suntrup Hyundai Wentzville responded on 04/18/2019

Thank you for returning our survey and I will share the comments and score with our service team

Kelly Burkett
Service Manager Suntrup Hyundai Wentzville
636-887-8711 ext. 451

AV
Anne V.
Leslie, MO
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Nice staff
Always a good experience
KELLY B., Service Manager from Suntrup Hyundai Wentzville responded on 04/15/2019

Thank you for returning our survey and I will share scores with or service team

Kelly Burkett
Service Manager Suntrup Hyundai Wentzville
636-887-8711 ext. 451

Verified Customer
Wentzville, MO
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2019 Category: Service
I like pulling right in and someone is right there to greet you.
Turn around time is quick. Let you know anything else that needs attention and will take care of it for you.
KELLY B., Service Manager from Suntrup Hyundai Wentzville responded on 04/15/2019

Thank you for returning our survey and share your comments with our service team

Kelly Burkett
Service Manager Suntrup Hyundai Wentzville
636-887-8711 ext. 451

CP
Clayton P.
Defiance, MO
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
GREAT SERVICE
Always great Service
KELLY B., Service Manager from Suntrup Hyundai Wentzville responded on 04/15/2019

Thank you for the review and returning our survey

Kelly Burkett
Service Manager Suntrup Hyundai Wentzville
636-887-8711 ext. 451

KM
Kathleen M.
Foristell, MO
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/12/2019 Category: Service
Friendly and helpful employees.
I saw on the video about the texting during your visit. My text was not answered and it also said cars were washed and vacuumed. Neither of these happened.
KELLY B., Service Manager from Suntrup Hyundai Wentzville responded on 04/15/2019

Thank you for returning our survey and I will share with the service team

Kelly Burkett
Service Manager Suntrup Hyundai Wentzville
636-887-8711 ext. 451

DH
Douglas H.
Lake Saint Louis, MO
2013 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Great people
Everyone is totally friendly and accommodating, dealing with service department.
Website needs help! Impossible
KELLY B., Service Manager from Suntrup Hyundai Wentzville responded on 04/15/2019

Thank you for your comment and returning our survey. I will share with our team

Kelly Burkett
Service Manager Suntrup Hyundai Wentzville
636-887-8711 ext. 451

MD
Michael D.
Foristell, MO
2012 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/12/2019 Category: Service
Service is Fine
I have been coming for service since 2012 and am happy with the results. I just wish it wouldn't take so long for an oil change and to get responses to my questions in a timely manner.
KELLY B., Service Manager from Suntrup Hyundai Wentzville responded on 04/15/2019

Thank you for responding to our survey and will share your comments to our staff

Kelly Burkett
Service Manager Suntrup Hyundai Wentzville
636-887-8711 ext. 451

ED
Ernestine D.
Wentzville, MO
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019 Category: Service
Customer Service
Booking appointment is easy.
On time service time.ready to service your vehicle at set appointment time.
Staff takes a personal interest in reason for the service. Professional.
Advises you of service performed and findings and work performed.
Explain next service schedule for ease in planning and estimated cost.
KELLY B., Service Manager from Suntrup Hyundai Wentzville responded on 04/08/2019

Thank you for the score you gave us on our survey and will share with service team

Kelly Burkett
Service Manager Suntrup Hyundai Wentzville
636-887-8711 ext. 451

Verified Customer
O'Fallon, MO
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2019 Category: Service
Quality service
Friendly service. Kept me informed with their progress.
KELLY B., Service Manager from Suntrup Hyundai Wentzville responded on 04/04/2019

Thank you for returning our survey and I will be sharing your scores with our service team

Kelly Burkett
Service Manager Suntrup Hyundai Wentzville
636-887-8711 ext. 451

TW
Tonya W.
Wentzville, MO
2012 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2019 Category: Service
Amazing Service
Best service department around! I have been going to Suntrup Hyundai West for 7 years now and the service only gets better as the years go by. Alex is an amazing service advisor.
KELLY B., Service Manager from Suntrup Hyundai Wentzville responded on 04/04/2019

Thank you for responding to our survey and I will share the results with our service team.

Kelly Burkett
Service Manager Suntrup Hyundai Wentzville
636-887-8711 ext. 451

Verified Customer
O'Fallon, MO
2017 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/03/2019 Category: Service
Service
Service was fine. Had difficulties setting up the appointment and understNding the person on the phone
KELLY B., Service Manager from Suntrup Hyundai Wentzville responded on 04/03/2019

Thank you for returning our survey and I sorry that our waiting room was uncomfortable. I will pass along to our building coordinator on the seating

Kelly Burkett
Service Manager Suntrup Hyundai Wentzville
636-887-8711 ext. 451

Verified Customer
Old Monroe, MO
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/01/2019 Category: Service
Service
Great job!
KELLY B., Service Manager from Suntrup Hyundai Wentzville responded on 04/02/2019

Thank you for returning our survey and look forward to your future business

Kelly Burkett
Service Manager Suntrup Hyundai Wentzville
636-887-8711 ext. 451

DC
Donna C.
Lake Saint Louis, MO
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2019 Category: Service
Service Department
Fast excellent service. Polite and informative employees.
KELLY B., Service Manager from Suntrup Hyundai Wentzville responded on 04/01/2019

Thank you for the scores you gave us and I will share with our service team

Kelly Burkett
Service Manager Suntrup Hyundai Wentzville
636-887-8711 ext. 451

SS
Steven S.
Marthasville, MO
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2019 Category: Service
I've written before and my review is the same.
I've written before and my review is the same.
KELLY B., Service Manager from Suntrup Hyundai Wentzville responded on 04/01/2019

Thank you for returning our survey and the scores that you gave us.

Kelly Burkett
Service Manager Suntrup Hyundai Wentzville
636-887-8711 ext. 451

GW
GREGORY W.
Festus, MO
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2019
Great car dealership
Adam was a great salesman for us. Very helpful and straightforward. I definitely would recommend this to friends and family.
KELLY B., Service Manager from Suntrup Hyundai Wentzville responded on 04/01/2019

Thank you for your comments and returning our survey.

Kelly Burkett
Service Manager Suntrup Hyundai Wentzville
636-887-8711 ext. 451

RH
Ron H.
Troy, MO
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2019 Category: Service
Excellent service
Friendly people. Quick service
KELLY B., Service Manager from Suntrup Hyundai Wentzville responded on 04/01/2019

Thank you for returning our survey and look forward to your future business

Kelly Burkett
Service Manager Suntrup Hyundai Wentzville
636-887-8711 ext. 451

JC
John C.
Lake Saint Louis, MO
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2019 Category: Service
Very helpful
Had a problem with my service contract on my 2016 Sonata, Kelly and Alex were very helpful in resolving my problem.
KELLY B., Service Manager from Suntrup Hyundai Wentzville responded on 04/01/2019

John thank you for the scores and look forward to your future business

Kelly Burkett
Service Manager Suntrup Hyundai Wentzville
636-887-8711 ext. 451

RG
Robert G.
Wentzville, MO
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2019 Category: Service
Customer service
They're great took care of all my needs in a timely manner.
KELLY B., Service Manager from Suntrup Hyundai Wentzville responded on 04/01/2019

Thank you for returning our survey and the scores that you gave us. I will share with our service team

Kelly Burkett
Service Manager Suntrup Hyundai Wentzville
636-887-8711 ext. 451