Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

3132 Reviews

ReScore Reviews™ (63)

ReScore
Overall Rating 4.6031729/5Overall Rating 4.6031729/5Overall Rating 4.6031729/5Overall Rating 4.6031729/5rating 4.6031729
Original
Overall Rating 2.25397/5Overall Rating 2.25397/5rating 2.25397rating 2.25397rating 2.25397
94% Would Recommend
100% Business Response
Latest Review about 20 hours ago

Reviews


CW
Christopher W.
Saint Louis, MO
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Nice and Friendly
Nice and friendly place. You get service even without an appointment, just a longer wait even for the express lane.
JOHN N. from Suntrup Hyundai responded on 11/20/2018

Thank you Christopher, we appreciate your feedback.
John Norris
Service Manager
Suntrup Hyundai


AH
Alanna H.
Fenton, MO
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Staff friendly
Staff was very nice. Service was good
JOHN N. from Suntrup Hyundai responded on 11/20/2018

Thank you Alanna, we appreciate your great feedback.
John Norris
Service Manager
Suntrup Hyundai


Verified Customer
Saint Louis, MO
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018 Category: Service
Courtesy is still around
Every time I've come here, we are always treated with courtesy, respect, and friendliness. Great people here.
JOHN N. from Suntrup Hyundai responded on 11/20/2018

Thank you for your great comments.  We do work hard to take care of every customer and it is nice to see when we succeed.
John Norris
Service Manager
Suntrup Hyundai


MJ
Mary J.
St. Louis, MO
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/19/2018 Category: Service
2018 Hyundai 5K service
Service I needed should have been completed in one visit.
JOHN N. from Suntrup Hyundai responded on 11/20/2018

Thank you for responding.  I do apologize for any inconvenience.  The rear dome lamp assembly needed to be ordered as it is not a common issue.  I know you have been contacted that the part is in and we will expedite your repair when you arrive.
John Norris
Service Manager
Suntrup Hyundai


Verified Customer
St. Louis, MO
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018 Category: Service
On time service
I drove in without an appointment. They were able to fit me
in . Oil change and check up done within an hour.
JOHN N. from Suntrup Hyundai responded on 11/20/2018

Thank you  for your great feedback.  Please feel free to contact us anytime we can be of service.
John Norris
Service Manager
Suntrup Hyundai


JB
Joseph B.
Fenton, MO
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018 Category: Service
Excellent
Tim the service manager was awesome. I bought the car from family member. The shop put all warranty info in my name and took care of a recall while I got a oil change and tire rotation. The whole thing was smooth and quick. Will definitely be back.
JOHN N. from Suntrup Hyundai responded on 11/20/2018

Thank you Joseph, Tim and I appreciate your feedback immensely.
John Norris
Service Manager
Suntrup Hyundai


Verified Customer
Arnold, MO
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018 Category: Service
No comment.
I already answered may or may not, but iif you insist on me having to say one way or the other, then no. It would be a maybe depending if a friend asked. Nothing to do with service I received.
JOHN N. from Suntrup Hyundai responded on 11/20/2018

Thank you for your feedback.
John Norris
Service Manager
Suntrup Hyundai


CC
Cindy C.
Saint Louis, MO
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018 Category: Service
Great service
Always top notch service
JOHN N. from Suntrup Hyundai responded on 11/19/2018

Thank you Cindy, my staff and I appreciate your feedback immensely.
John Norris
Service Manager
Suntrup Hyundai


Verified Customer
Arnold, MO
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2018 Category: Service
Warrty work
Backup camera went bad and service attendant was very nice and worked hard for us to be satisfied.
JOHN N. from Suntrup Hyundai responded on 11/19/2018

Thank you for your great feedback.  Please feel free to contact us anytime we can be of service.
John Norris
Service Manager
Suntrup Hyundai


MH
Marc H.
Fenton, MO
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018 Category: Service
Always prompt, friendly and efficient
Great group of people to deal with.
JOHN N. from Suntrup Hyundai responded on 11/19/2018

Thank you Marc, we appreciate your great feedback.
John Norris
Service Manager
Suntrup Hyundai


Verified Customer
Saint Louis, MO
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018 Category: Service
Great service and very fast.
I came in expecting to be waiting for at least an hour and ended up leaving in about 45 mins. Oil change and filter. Basic service. Good service advisors.
JOHN N. from Suntrup Hyundai responded on 11/19/2018

Thank you for your great feedback.  My staff and I appreciate it greatly.
John Norris
Service Manager
Suntrup Hyundai


BW
Billy W.
Florissant, MO
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018 Category: Service
Great service
Always timely and great service when I bring my car in. Staff is always very polite and courteous.
JOHN N. from Suntrup Hyundai responded on 11/19/2018

Thank you Billy, we appreciate your feedback.
John Norris
Service Manager
Suntrup Hyundai


SP
Seyedmahdi P.
Saint Louis, MO
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Great team and respectful crews
They did their job in a timely manner. I watched their interactions with customers and I found them respectful and informative
JOHN N. from Suntrup Hyundai responded on 11/19/2018

Thank you for your great feedback.  Please feel free to contact us anytime we can be of service.
John Norris
Service Manager
Suntrup Hyundai


AO
Andrew O.
Saint Louis, MO
2015 Hyundai Genesis
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/16/2018 Category: Service
Average
5/10 in my opinion. Nice people though.
JOHN N. from Suntrup Hyundai responded on 11/20/2018

Thank you Andrew for your feedback.  I do apologize for any inconvenience that we had caused. Unfortunately diagnostics is not always cut and dry and Hyundai requires duplication of a concern before the will reimburse for warranty repairs. 
John Norris
Service Manager
Suntrup Hyundai


FJ
Fern J.
Saint Louis, MO
2014 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Maintenance appointment
My recent visit to Sundrup Hyundai was again, above average service.
Tim was my service representative. I so appreciate his expertise and knowledge regarding service of my car.
His professionalism and the respect that he shows to his customers is to be highly acknowledged. Tim is an asset to Hyundai.
JOHN N. from Suntrup Hyundai responded on 11/19/2018

Thank you Fern, Tim and I appreciate your feedback immensely.  Please feel free to contact us anytime we can be of service.
John Norris
Service Manager
Suntrup Hyundai


AK
Allen K.
Saint Louis, MO
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Great Service.
Service provided by Nick Sandweg was super.
JOHN N. from Suntrup Hyundai responded on 11/16/2018

Thank you Allen, Nick and I appreciate your feedback immensely.
John Norris
Service Manager
Suntrup Hyundai


Verified Customer
Saint Louis, MO
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Great service
The service department did a great job.
JOHN N. from Suntrup Hyundai responded on 11/16/2018

Thank you for your great feedback.  We appreciate it greatly.
John Norris
Service Manager
Suntrup Hyundai


VF
Vanessa F.
Saint Louis, MO
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
👍
Everyone is always friendly
JOHN N. from Suntrup Hyundai responded on 11/16/2018

Thank you Vanessa, your feedback is greatly appreciated.
John Norris
Service Manager
Suntrup Hyundai


Verified Customer
Saint Louis, MO
2011 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
November 2018 service/recall appointment
Service department provides great customer service and alerts us to things that need to be addressed. Service is completed on time and as expected.
JOHN N. from Suntrup Hyundai responded on 11/15/2018

Thank you for your reply. Your feedback is greatly appreciated.
John Norris
Service Manager
Suntrup Hyundai


BW
Brian W.
Saint Louis, MO
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Perfect service
Excellent service
JOHN N. from Suntrup Hyundai responded on 11/15/2018

Thank you Brian, your feedback is appreciated greatly.
John Norris
Service Manager
Suntrup Hyundai