ReScore Reviews™ (31)

ReScore
Overall Rating 4.5483887/5Overall Rating 4.5483887/5Overall Rating 4.5483887/5Overall Rating 4.5483887/5rating 4.5483887
Original
Overall Rating 2.25806/5Overall Rating 2.25806/5rating 2.25806rating 2.25806rating 2.25806
94% Would Recommend
100% Business Response
Latest Review about 19 hours ago
Stephanie W. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Always have great service when I take my car in. I'm told how long it will probably be and it's always within that time frame. People are always nice and helpful
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/17/2017
Service Type: Maintenance
Review Created: 10/19/2017 08:22 PM
John N. at Suntrup Hyundai responded on 10/20/2017

Thank you Stephanie, we appreciate the great feedback.  Please feel free to contact us anytime we can be of service.
John Norris
Service Manager
Suntrup Hyundai

DAN W. on 10/19/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service ok sales office suck"
Been a year since I bought my Santa Fe. But still regret buying it at Suntrip because of Tommy boy the salesman and the credit mgr both told me to get the f out, but actually said it. They could not explain why they took a check AND charge my credit card for $5000.00. Did not deserve to be treated that way, when it was their mistake.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/19/2017 07:07 PM
John N. at Suntrup Hyundai responded on 10/20/2017

Thank you Dan, I appreciate your feedback.  I do apologize about the sales staff and although I have no control over them. I will pass your information along to the new sales manager.
I will also let you know that Tommy is no longer employed at Suntrup and there has been some changes in the finance staff as well.  
The service department will always try to satisfy your needs to the best of our ability.
John Norris
Service Manager
Suntrup Hyundai

David F. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly employees"
Always enjoy having my car serviced here
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/19/2017 04:16 PM
John N. at Suntrup Hyundai responded on 10/20/2017

Thank you David, we appreciate the great feedback.
John Norris
Service Manager
Suntrup Hyundai

Verified Customer on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"car review"
nice waiting room w tv, lots, of chairs, also having coupons aren't bad either
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/19/2017 01:35 PM
John N. at Suntrup Hyundai responded on 10/19/2017

Thank you, we greatly appreciate your reply.  Please feel free to contact us anytime we can be of assistance.
John Norris
Service Manager
Suntrup Hyundai

Kay M. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service!"
Always prompt & friendly!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/18/2017 10:41 AM
John N. at Suntrup Hyundai responded on 10/19/2017

Thank you Kay, we appreciate your feedback.  Please feel free to contact us anytime we can be of service.
John  Norris
Service Manager
Suntrup Hyundai

Henry M. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great people"
So good I gave the person delivering my car my Sea Dog hat
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 10/16/2017
Service Type: Repair
Review Created: 10/18/2017 10:32 AM
John N. at Suntrup Hyundai responded on 10/19/2017

Thank you Henry, we appreciate the great comments and the hat.
John Norris
Service Manager
Suntrup Hyundai

Annie T. on 10/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"One thing forgotten--"
Everything was great except that techs forgot to replace my oil change sticker. Is it possible to send me my oil change sticker through the mail? Thanks!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/18/2017 10:31 AM
John N. at Suntrup Hyundai responded on 10/19/2017

Thanks Annie, I will be mailing you a new sticker.  I do apologize.
John Norris
Service Manager
Suntrup Hyundai

Marcia D. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"your service desk technicians. "
I brought my 2016 Elantra to service dept. I had dead battery twice, so after having AAA service, I drove right to Suntrup for help.

Andrew the service desk technician helped me immediately. He took my info, had battery inspected, determined it was defective, and had new one installed...all within one hour. Andrew was knowledgeable, courteous, kept me informed of situation. jAndrew is a true asset to your service dept. and I hope you recognize him as such.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/17/2017 03:16 PM
John N. at Suntrup Hyundai responded on 10/19/2017

Thank you Marcia,  Andrew and I greatly appreciate your comments.  Please feel free to contact us anytime we can be of service.
John Norris
Service Manager
Suntrup Hyundai

Angela D. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Outstanding service!"
From first arriving all the way through checkout, service could not have been any better!
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/17/2017 02:52 PM
John N. at Suntrup Hyundai responded on 10/19/2017

Thank you Angela, we appreciate the great feedback.
John Norris
Service Manager
Suntrup Hyundai

Verified Customer on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service as Usual"
Service was first rate and provided in the time frame suggested.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/17/2017 01:12 PM
John N. at Suntrup Hyundai responded on 10/19/2017

Thank you for your great feedback.  Please feel free to contact us anytime we can be of assistance.
John Norris
Service Manager
Suntrup Hyundai

Verified Customer on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly, informative customer -centered service"
Friendly, informative customer -centered service
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/16/2017 11:01 AM
John N. at Suntrup Hyundai responded on 10/16/2017

Thank you for your great reply.  Your feedback is greatly appreciated and will be put to good use.  Please feel free to contact us anytime we can be of assistance.
John Norris
Service Manager
Suntrup Hyundai

Verified Customer on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service "
Done in a timely manner, staff is always helpful
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/15/2017 12:49 PM
John N. at Suntrup Hyundai responded on 10/17/2017

Thank you for your great comments.  Please feel free to contact us anytime we can be of service.
John Norris
Service Manager
Suntrup Hyundai

Harrison M. on 10/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great"
Great service.
Vehicle: 2014 Hyundai Veloster
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/14/2017 09:24 PM
John N. at Suntrup Hyundai responded on 10/17/2017

Thank you Harrison, we appreciate the great feedback.
John Norris
Service Manager
Suntrup Hyundai

Shannon H. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"CONVENIENCE"
convenient to drop off anytime. Tony was very helpful with everything that I needed to have done to my vehicle.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/13/2017 10:35 AM
John N. at Suntrup Hyundai responded on 10/13/2017

Thank you Shannon, Tony and I appreciate your reply and comments immensely.  Please feel free to contact us anytime we can be of service.
John Norris
Service Manager
Suntrup Hyundai

Verified Customer on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Dependable Service"
Dependable Service.
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/13/2017 09:19 AM
John N. at Suntrup Hyundai responded on 10/13/2017

Thank you for your reply.  Please feel free to contact us anytime we can be of service.
John Norris
Service Manager
Suntrup Hyundai

Karen M. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Tim McCarthy"
Love Tim in service and Bobby in sales
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/11/2017 07:23 PM
John N. at Suntrup Hyundai responded on 10/13/2017

Thanks Karen, Tim and I appreciate your reply.
John Norris
Service Manager
Suntrup Hyundai

Ralph B. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Wick and convient"
Very good
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 09/29/2017
Service Type: Repair
Review Created: 10/11/2017 03:38 PM
John N. at Suntrup Hyundai responded on 10/13/2017

Thank you Ralph, we appreciate the great feedback.
John Norris
Service Manager
Suntrup Hyundai

PHILIP G. on 10/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"They know Hyundais best"
This is a new car so I don't really know what to expect in service as it gets older.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/11/2017 01:39 PM
John N. at Suntrup Hyundai responded on 10/11/2017

Thank you Philip for your reply.  We do appreciate all feedback we receive.  Please feel free to contact us anytime we can be of assistance.
John Norris
Service Manager
Suntrup Hyundai

Elena O. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Polite and helpful"
I always get great service and everyone is polite!
Vehicle: 2012 Hyundai Sonata Hyb
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/11/2017 12:57 PM
John N. at Suntrup Hyundai responded on 10/13/2017

Thank you Elena, we appreciate your feedback immensely.
John Norris
Service Manager
Suntrup Hyundai

JOAN M. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome"
Awesome place!
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/11/2017 12:21 PM
John N. at Suntrup Hyundai responded on 10/11/2017

Thank you Joan, we appreciate your comments immensely.  Please feel free to contact us anytime we can be of service.
John Norris
Service Manager
Suntrup Hyundai

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