JAKE K. on 03/09/2018
JAMES H. on 03/06/2018
Howard H. on 03/02/2018
I had service done at your establishment . It was done correctly and timely. Your staff was great they treat the customer with respect. They make the customers feel appreciated. I would recommend you to everyone if they want work done correctly. Thank you H.Hill
Service Date: 02/28/2018
Review Created: 03/02/2018 07:16 AM
HOWARD H. on 03/01/2018
"Well done job"
The people that work there are very good. They treat the customers in the proper way make them feel appreciated . The work they do is is excellent. Will go back and tell friends.
Vehicle: Chrysler Sebring
Service Date: 02/28/2018
Review Created: 03/01/2018 04:02 AM
RON B. on 02/26/2018
"Crazy busy Saturday - Pothole season"
At the busiest part of a Saturday & during the worse MI pothole season I can remember, this fasiclity managed to get my car in and out in 1hr. At this store these guys hustle! A very friendly & honest business for sure.
Vehicle: Ford Fusion
Service Date: 02/24/2018
Review Created: 02/26/2018 04:28 AM
RON w. on 02/22/2018
"Awesome service BUT."
The service was awesome, the tire rotation only took 8 minutes. The man who wrote up the service order was acting like I was a bother, now my tire rotation was free so I wasn't a PAYING customer but still could have been a little more pleasant.
Vehicle: Chrysler 300
Service Date: 02/21/2018
Review Created: 02/22/2018 09:02 AM
GARY H. on 02/21/2018
DUFF C. on 02/19/2018
"Prompt service at reasonable price "
Prompt service for a flat repair on a Sunday at a very reasonable price. And I have purchased several sets of tires here over the years and will continue to do so as needed.
Vehicle: Buick LeSabre
Service Date: 02/18/2018
Review Created: 02/19/2018 10:46 AM
ARTHUR S. on 02/16/2018
"Rip off artist "
Will never refer this place to anyone nor will my veihicle go back these people are rip off artist and please take me off the email list and loose my phone number
Vehicle: Ford Econoline Wagon
Service Date: 02/15/2018
Review Created: 02/16/2018 04:15 AM
NANCY W. on 01/31/2018
KENNETH M. on 01/28/2018
Michelle F. on 01/25/2018
SONYA P. on 01/24/2018
"service on alinement "
I received the most excellent service at your company. everyone seemed to work together to get the jobs done, they guy at the front desk was very uplifting with his tone. He was very customer service savvy. thank you for everything. I will defendantly return for more auto-service.
Vehicle: Plymouth Sundance
Service Date: 01/22/2018
Review Created: 01/24/2018 08:24 PM
CRYSTAL T. on 01/19/2018
Guys did exactly what I asked. Tried to up sale which is normal for this business but wasn't pushy. Took around the exact time as quoted. I am a skeptic when it comes to auto repair but I felt comfortable with this business.
Vehicle: Dodge Nitro
Service Date: 01/18/2018
Review Created: 01/19/2018 12:51 AM
KAREN L. on 01/17/2018
JANET P. on 01/12/2018
JOHN H. on 01/11/2018
JANE P. on 01/11/2018
"Was the man just a rude jerk or was I cheated and given used tires when I paid for new ones?????"
I came to Firestone because my family have been coming here for years. Over the last few weeks I was putting air in 2 of my tires. I came in to get them fixed. I had to wait because I didn't have a ride and that was fine, I knew that when I arrived. I asked for the tires to be fixed and was given the price. The man came out and told me that the back tire was rotten and could not be repaired. After a conversation about price and so forth I asked for the back 2 tires to be replaced. The front tire was fixable, they were purchased in March of 2017. While paying for my tires I was curious and asked how old the tires on the back were. Just curious how long I was getting on the tires. From the back room the man said that tire was at least 10 years old. Well that is impossible, I bought new tires for the back from you on January 10th, 2015. I told him that was impossible but I didn't have the date in front of me. My car is a 2008 (barely 10 years old) and has over 140,000 miles on it. That tire was not 10 years old. That was just rude of him to not even come out and talk to me, just yelling from the back room. In talking to my husband he told me I should have had them put the old tires in the trunk. If that tire was 10 years old then when I bought tires in 2015 you sold me old used tires and we would have to see what we could do about making sure that never happened again. But I did not think about getting the tires and they were left at your facility. I do want to point out that in the past when I have bought tires I was asked if I wanted this and that for a few dollars here and there, I was never asked that this time. Tires, that was it and no conversation about rotating the tires either. My family have been customers at this location going back many years. I have the receipt for every pair of tires I have purchased on my car and they are all from you. But I will not be back. I don't know if that man was just being a rude jerk or if I was cheated when I bought the tires in 2015. But my mistake for not having the tires put in the trunk so I will never know for sure. But I won't take the chance again.
Vehicle: Kia Spectra
Service Date: 01/09/2018
Review Created: 01/11/2018 05:25 AM
Michelle B. on 01/05/2018
"Great service "
Manager Michael p. Is always a great help, this is the second time I’ve been back and I won’t take my car anywhere else. Friendly & fast service. I definitely recommend my friends and family
Service Date: 01/05/2018
Review Created: 01/05/2018 02:11 PM
THOMAS L. on 01/05/2018
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