Humbled by your loyalty and that you take the extra time out of your busy schedule to drive to us for service. It is always a pleasure to have you visit the shop and we thank you for your valued patronage.
Nice to have you back in the shop for your recent service. Rattles can be difficult to isolate. Glad we could address yours to your satifaction. Thank you for your business and we look forward to assisting you with future vehicle needs.
In contrast to some of the negative comments in other online reviews I read, I believe the team at Superior was honest, and I do not feel like they tried to sell repairs that weren't needed. They did charge a diagnostic fee of $98 - I have been to some shops in the past who do not charge for that. Could I latch onto that and complain about it? Sure. Could I try to blame Superior for making me pay $1,000 on a Monday morning? Sure. Could I make a claim that someone else in town could have done it for less? Sure. But today I didn't choose another shop, I chose Superior. In my opinion, their prices were reasonable and their service was prompt and courteous from drop off to pick up, all resulting in a positive first experience for me. I'm glad I took a chance on them, and I would easily recommend them to others.
It is always an honor to have a diligent consumer, like yourself, give us an opportunity to earn your trust and business. Whenever we receive a request for service, no matter the reason, we try to accomodate timeline, especially with a breakdown or in this situation the vehicle overheating. Our goal is to treat each customer with courtesy and care. It is a fine line when working with a new customer to address their primary concern but also provide them with a thorough report of their vehicles health and needs. In the past, as a few of our online reviews state, people have gotten upset with our findings. That's ok. We will always follow our processes and principles that have helped grow our business and group of loyal customers. We feel it is our job to inform you of the vehicle needs and ultimately, the vehicle owner is in total control of which repairs/services are completed and when. Will not be the cheapest or provide diagnostics for free but we will provide a thorough and accurate diagnosis, quality, timely repairs with competitive pricing and treat you with courteous and professionalism. We are humbled that you chose Superior Auto Repair for your recent repairs and we look forward to continuing to earn your confidence and business.
Thank you so much for your kind words regarding your service advisor and the professionalism for which his does his job. All of Superior Auto Repair thanks you for your loyal, valued patronage and it is our pleasure to assist you with your vehicle care needs.
Always a pleasure to have you in a the shop and to assist with your vehicle care needs. We are humbled by your loyal patronage.
So glad we could accomodate your appointment needs on your recent service visit. It is always a pleasure to have you in the shop. Thank you for your loyal patronage. We are humbled to be a part of your vehicle care team to keep your car running efficiently.
We thank you for the opportunity to earn your business. It will be our pleasure to work with you to keep your vehicle well maintened.
We're humbled by your loyalty. Thank you for your continued patronage.
It is always a pleasure to have you visit the shop. Thank you for your loyal patronage and it is our pleasure to be a part of your vehicle care team!
Then when I picked up the car and started it, it was still making the same noise! They hadn't fixed it at all!
They went on to say to diagnose the problem would be very expensive and they (mechanic and manager) thought I "should just drive it!"
How do I feel? Like they keep old parts on the bench to show (older) customers, set the car aside and then call us to get over $400 from us. What a total RIP off!
We are so glad we could assist you with the recent tire repair. We strive to provide a clean, friendly and professional environmnet for our customers and employees. We thank you for the opportunity and it would be our pleasure to assist you in the future.
I have no concerns the work is being done correctly now. There is great value in preventing an expensive major failure by paying a little more up front.
So glad that we continue to met your service level expectations. We strive to be responsive to our customers needs and requests. Thank you for your loyalty and we look forward to seeing you at your next service interval.
Thank you Pat. Always a pleasure to have you in the shop. We appreciate your business.
Your very welcome! Not the way you want to start the week. You know we are always here to help and get you back on the road as quick as possible. We also want to thank you for demonstrated confidence by recommending our services. You're awesome.....
Awesome!!! Welcome to the SAR family and it is our pleasure to assist you with all your vehicle care needs.
SAR strives to be responsive to customer needs especially when the task in minor/quick. We thank you for the opportunity to assist you and it is our pleasure to be a part of your vehicle care team going forward.
I would recommend Superior to anyone looking for a trustworthy repair shop.
Fantastic to hear that your experience with us was a good one. So glad we could be responsive to your tire issue and get you back on the road safely. Thank you for the opportunity to help you and when visiting the area in the future, please keep us in mind for any vehicle care needs.