The SAR team is surprised by your comments. All customers are informed of charges prior to start of any work and have the opportunity to decline. During this visit, we were asked to evaluate a loud exhaust condition, provide estimate to repair condition and complete an oil change. To properly repair the issue with the exhaust is quite pricey because the y-pipe needed is a limited availability, dealer only item since the aftermarket part suppliers do not have product for this application. We will always provide less expensive parts options, if available.
Amazed by your comments regarding your recent visit to our shop. Before we began the requested work, we informed you of the pricing, the process and you agreed to time and price by signing our estimate/repair order. The task on the vehicle took longer than the time you mentioned but we completed as promised. We are saddened that you feel less than satified. We welcome the opportunity to assist you with a future need and earn your business.
Then when I picked up the car and started it, it was still making the same noise! They hadn't fixed it at all!
They went on to say to diagnose the problem would be very expensive and they (mechanic and manager) thought I "should just drive it!"
How do I feel? Like they keep old parts on the bench to show (older) customers, set the car aside and then call us to get over $400 from us. What a total RIP off!
You know if you do work or not take the money you spent on this survey company and put it for employees Christmas bonuses and watch you're company grow on craftmanship
We appreciate your suggestion regarding the monies our company spends to keep in touch with our customers. Most customer's like the communications. Our employees are also important to us and we make sure they have everything they need, ie: education, tools, etc; to be successful.
We further thank you for also reviewing us directly on Google and scoring us 5 stars.
We appreciate the opportunity to assist you with your vehicle needs. In order for us to properly diagnose a condition and provide an accurate estimate of repairs it is our shop policy for us to scan for all stored and history codes even if customer has already done so. It can be a slippery slope when a vehicle comes in pre-diagnosed. We have encountered on numerous occasions, where there was more to the reason for the engine code that required further digging. A vehicle owner may not agreed with our precautions, but especially when dealing with vehicles having 193,000 + miles, anything is possible. In regards to the AC, we did perform a A/C test which included bringing the refrigerant level to the manufacturer specs along with injecting oil and leaking tracing dye. We immediately detected a severe leak at the systems evaporator core, which could take days or hours before all refrigerant leaks out. We will admit we left the AC valve caps off in error. (We are human!) But refrigerant does not leak out because the valve caps are missing, the dye trial clearly shows the culprit. There are times that we have to be the bearer of news that a vehicle owner really does not want to get. All charges were explained prior to diagnosis/work being performed. This situation appears to be one of those times.
I also felt the price quoted for replacement of rear rotors and pads was too high.
Glad to hear that our repair has the vehicle running fine and back on the road safely as compared to how it arrived at our shop. We understand how you may feel that your unexpected vehicle repair may be a bit pricey. People come to Superior Auto Repair for vehicle maintenance and repairs because we have factory trained, skilled technicians with decades of experience. Our goal is to get your vehicle condition diagnosed and repaired with quality OEM (Original Equipment Manufacturer) parts in a quick, efficient manner to get you back on the road safely, in most cases the same day, as in your case. Our pricing is competitive with other independent repair shops using the same quality parts and level of trained technician. There is always someone in any trade or business type who will do a service or a repair for less money but not always comparing like materials and workmanship. We are disappointed to hear that you feel our pricing was a bit high however, we hope you find the value in our service level and quality and may give us an opportunity to earn back your business.
We thank you for your recent service visit and glad that you would recommend us. We are a bit puzzled regarding your comments. With each oil change a 12 point inspection is performed, FREE of charge, with one of the items checked is tire condition/tread depth/wear. Reporting to our customers our findings is a slippery slope. We noted that the tires were new and in good shape (not sold by our shop) but chopping on the outer edges indicates poor alignment and we would be doing a disservice to you if we did not bring this to your attention. Giving customers all the information they need to keep your vehicle in proper working order and get the most out of each component is our goal. If we did not explain our findings fully then that was on us. We are here to assist with your vehicle care needs.