Superior Hyundai South

n/a

This dealer needs a bigger service area, it's way too small.

They do their job.

During my oil change on Monday, February 11th, I was told that I needed a new tire to replace one with a slow leak. That was fine with me, but unfortunately that particular tire was out of stock at the time. I was told that someone would call me on Tuesday when the tire came so I could schedule an installation appointment. At noon on Tuesday I called the service department, was told that the tire had arrived and made an appointment for today, Wednesday, the 13th.

I drove into the service bay at 11:50 this morning, parked my car, handed the service rep my keys, and went to the customer waiting area. At about 12:35 PM, I walked back to the service bay to check on the status of my car. It was still parked on the service floor exactly where I had left it. There were no other customer cars in line or visible in that area. The rep told me that the tire man was late arriving, and that my tire would be replaced when he arrived.

I complained about the problem to the service manager, Dave Schmid. He was very courteous and apologetic about the situation, waived the installation fee, and was nice enough to hand me 2 service discount cards.

I understand Mr. Schmid’s frustration at not having adequate staff to cover such situations. Nevertheless, it is incomprehensible to me that a major dealership should have only 1 man on duty who is capable or authorized to change a tire. It does not speak well for management at this dealership that they either have no way of knowing about problems like this or aren’t concerned about knowing about them. The inevitable service lapses leave a lasting negative impression on the customers who endure them.

I have 2 suggestions after this incident. One, if a service delay occurs, the service rep should find the customer and explain the delay and the reason for it. At least that would make the customer feel that someone there cares about his inconvenience. Just being ignore increase the customer’s dissatisfaction. Two, some provision for backup on specific work should be developed in the service department. I wouldn’t hurt if one of the service reps or managers learned how to change a tire.

Car was held for two days before it was examined to determine the problem. We had a previously-arranged time for drop off.

I went in asking for a service and was taken care of immediately. I was surprised as I thought I would have to either come back at a later date or go somewhere else for the service. Will be bringing my car back.

The service department could use some help in the communication area and could definitely be more friendly- I’m disappointed this time.. and $100 to replace 2 windshield blades- ridiculous, won’t happen again

Time for a change

Our 2015 Santa Fe needed a new engine. This wound up being a recall that us as well as your service dept was needing verification and clarification from corporate. Your service staff was professional and courteous. Their follow thru with us on parts and service was wonderful and Superior provided us with a loaner vehicle until service was completed. Thank you for helping us.

Great service

SERVICE HAS IMPROVED SINCE MY LAST VISIT, VERY PROFFESIONAL AND FRIENDLY. DAVE GAVE ME A SOLID PRICE AND STUCK TO IT, I WILL DEFINITLEY BE RECOMMENDING YOUR SERVICE DEPARTMENT TO MY FRIENDS AND FAMILY

The guys in service were very quick and attentive to my every need. Would highly recommend them

I am a customer for life. They treat you like a King/Queen here. I've had own 3 Hyundai and will continue to buy from Superior Hyundai South.

I did not have a great experience during my last two service appointments. However the service manager reached out to me quickly and resolved my issues! Definitely will be returning there soon!

I received phone calls throughout the process with updates-loved that.
JP worked after hours to make sure I was updated on what was going on. he also looked for used parts to try to cut some cost.
the workmanship and repairs completed look great.

Staff is friendly and knowledgeable.

Corrections were made. Without adding a additional cost ..
Pay attention to my complaint most of all.
One of the complaints was about the air conditioning which is on hold for any problems. My car is a 2006 and I expect some problems with wear but some I do not.

My biggest problem with Hyundai is the amount of recalls my car has had. My recent visit was very satisfactory. Previous ones not so much. Bottom line is I don't have time to sit there why they fix my recalls. I'm sure anybody that works full-time has the same problem. Thank you

service

Expensive but service was done?!

George is the best mechanic I have ever worked with. He is very attentive and I trust him. He is the reason I will continue to have my car serviced at Superior Hyundai South.