Supreme Muffler & Brake

Hi Brandi, thanks for taking time to talk to me back on the 27th of February to help me communicate with you about your frustrations.  In as much as I have not heard from you since I felt it necessary to respond to this concern in writting.   We try very hard to meet our customers expectation each and every time, and I am truly sorry to have failed in this case with you.  We spent an hour trying to replicate the problem while your vehicle was here, the only thing we could find was a low voltage problem, that could have been at the root of the complaint, which we corrected for you at no additional cost from the diagnosis.  We drove the car 40 miles as well and still had no failure, so it is very difficult to second guess the repair in this type of sinareo.  I once again appreciate you kind text response to us, and only hope you resolve your problem with this vehicle in a equitable way, if we can help you in any please know we are willing and ready to keep you running safe and reliable.  Thanks again for taking time to talk to me about this issue.

I want to thank you for taking the time to talk to me this morning, first and foremost let me say that I am very sorry we did not meet your expectations on your last visit.  You have reminded me that even when the service is free, it needs to meet your expectations, thank you.  We try very hard to meet or exceed our customers expectations each and every time they visit.  I am greatful that you complained and that you will give us a second chance and assure you we will not fail again.  I look forward to solving your problem and want to thank you for being our customer. 

Jordan the services we provided for you were performed imediately when you arrived, and at no charge, it was FREE to you.  We pulled the codes and explained them to you.  You did not even ask for an estimate of repair. We try hard to meet or exceed our customers expectations each and every time,  and we are sorry we did not satisfy your expectations. Thank you for your input it helps us improve.

Scott Thank you for talking to me today, I am sorry we failed to properly meet your request, and I am greatful to you for allowing me to make it right.  To error is human and I hope this makes it possible for you to use us in the future knowing we will make things right when we need to, Thanks for being our customer.

Dale we always try to meet our customers expectations at Supreme, and I am truly sorry we did not meet yours.  If you want me to revisit your issues please call, we will work hard to please you. 

Zachery,

Thank you for taking my call today and talking to me.  I am glad you made the trip back to Denver safely and before your deadline.  I also want to sincerely tell you I am sorry we did not meet you expectation during your recent visit.  Please call me if there is anything else we can do for you.  

Jim thanks for taking time to talk to me today, I understand that the costs of repair are expensive, I am sorry we did not completely meet you expectations, and I want you to know we will try harder next time to exceed your expectaitons.  Thank for being my customer.

Thank you for talking to me this morning in regard to your disappointment we us.  We strive to meet or exceed our customers expectation and I am sorry we did not meet yours.  I am glad to hear that the car is running smoothly and greatful to receive your input.  I hope all works well for you and Bill and will strive to do better in the future.

Thank you for talking to me today and allowing me to clear up the confussion on this repair.  I am greatful you allowed me to work this out with you and look forward to serving you in the future. 

While the service was delayed on rebuilding the 3L60 transmission for Clifford's 1996 Suzuiki Sidekick we were able to save him more than $880.00 from the first quote and more than $1000.00 from the dealer price.  I personally talked to CJ on multiple occasions but sincerely apologize for not meeting your expectations.  I will mail you a gift certificate of $100.00 for future use and hope you can forgive us for falling short.  I tried to call and remind you that your warranty needs to be validated with a quick check up and the time for that is running out.  Please call me at your earliest convenience to set up the appointment.  Again we intend to provide you are valuable finished product and will try harder to meet your expectations next time.

Larry thanks for taking my call to discuss your concerns about the cost of this repair.  It is always disappointing to me not to meet your expectations when we repair your vehicle.  I am glad to hear the repair is successful and that the vehicle is running well.  As per our conversation making "house calls" does cost extra and in this case the $50.00 spent save a tow call at a minimum of $85.00 seems to have a good return for you.  Once again thank you for you input, we will strive to meet your expectaions as well as each and every customer we work for. We are sorry to have failed you this time.  Hope to see you again when you need repair.

Cody it is unfortunate that we did not meet your expectations We hurried and got you in and out quickly and I know auto repair is more costly every day.  I hope you made you destination safely and want you to know we appreciate your comments.