Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

2007 Reviews

ReScore Reviews™ (49)

ReScore
Overall Rating 4.4285718/5Overall Rating 4.4285718/5Overall Rating 4.4285718/5Overall Rating 4.4285718/5rating 4.4285718
Original
Overall Rating 2.3265306/5Overall Rating 2.3265306/5rating 2.3265306rating 2.3265306rating 2.3265306
94% Would Recommend
100% Business Response
Latest Review about 9 hours ago

Reviews


ES
Elyse S.
Central Valley, NY
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2019 Category: Service
Customer service!
The customer service, knowledge of the vehicles, mechanics knowledge and their willingness to help is unprecedented!

DS
Donna S.
Middletown, NY
2016 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/24/2019 Category: Service
Emergency code
Driving on the highway. Message came across the screen. Battery discharging ......... Drove to dealership. No appointment. Problem discussed. Brought car right in. Mechanics stayed past their regular hours. Checked out the car and all systems. Could not determine cause of code however no signs of problem that would interfere with driving the car. Appreciate the fact that they checked out the car so quickly and efficiently. No current problems
Liam B., Customer Experience Advocate from Suresky Hyundai responded on 03/25/2019

Thank you for the feedback, we're glad you were able to have your car checked. If the problem comes back please let us know!


IB
Ida B.
Pine Bush, NY
2009 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2019 Category: Service
Courteous, prompt, and honest
Always accommodating and a pleasure to work with.
Liam B., Customer Experience Advocate from Suresky Hyundai responded on 03/25/2019

Thank you for the feedback. These surveys help us tremendously. See you for your next service.


GD
George D.
Washingtonville, NY
2013 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Excellent service
I have been getting service for over four years and it has always been excellent. The staff are very professional and go out of their way to take care of their customers.
Liam B., Customer Experience Advocate from Suresky Hyundai responded on 03/25/2019

Thank you for your feedback! Thank you for being a loyal customer, we hope to keep having you back!


Verified Customer
Middletown, NY
2013 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/22/2019 Category: Service
Great service
I always had a good time servicing my car .always friendly and willing to help however they can and I appreciate the honesty and trust I feel leaving and coming .
Benjamin G., Customer Experience Advocate from Suresky Hyundai responded on 03/22/2019

Thanks for the great review, we appricate your business and look foward to having you back. 


RD
Ronald D.
Middletown, NY
2017 Hyundai Sonata Plu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Great service
I was very satisfied with the way I was treated and the service today.
Benjamin G., Customer Experience Advocate from Suresky Hyundai responded on 03/22/2019

Ronald, Thanks so much for the great review we are glad that Sofia was able to help you out.


JK
John K.
Cornwall On Hudson, NY
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019 Category: Service
Excellent, reliable service
Suresky Hyundai has been my go to service for the 5 Hyundais my family has owned since 2007. Always excellent, reliable service.
Benjamin G., Customer Experience Advocate from Suresky Hyundai responded on 03/21/2019

John, Thank you so much for your review and your and your Loyalty


RV
Roseann V.
New Windsor, NY
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019 Category: Service
Suresky's Team
Service, caring and respect to customer, and follow-up.
Benjamin G., Customer Experience Advocate from Suresky Hyundai responded on 03/22/2019

Roseann, Thanks so much for your 5 star review we look foward to servicing you car again. 


Verified Customer
Middletown, NY
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019 Category: Service
Oil change/recall
Reliable, called on time, great service
Benjamin G., Customer Experience Advocate from Suresky Hyundai responded on 03/22/2019

Thanks so much for your 5 star review, we are glad we could provide great service. 


JR
John R.
Middletown, NY
2014 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019 Category: Service
Good Service
Took care of a bubbled tire and handled oil change and front end alignment.
Benjamin G., Customer Experience Advocate from Suresky Hyundai responded on 03/22/2019

Thanks for the 5 star review!!, we are glad that we were able to take car of your car and get you back on the road!!


JL
Joseph L.
Napanoch, NY
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/19/2019 Category: Service
No
Terrible service
Liam B., Customer Experience Advocate from Suresky Hyundai responded on 03/20/2019

Good Morning,

We are sorry for the confusion caused. Our contact system can make it tricky to change information because the vehicles themselves are difficult to "re-brand" onto a new customer profile.

Also Hyundai Motor America always tracks e-mail addresses with their last known vehicle which adds to the rigidity.

If you e-mail me at liamb@suresky.com with the name and number you requested I will make sure everything is updated in our system.

Looking forward to hearing from you,

Liam Blackler
Customer Experience Advocate
R.I. Suresky and Sons
(845) 294-5177

MC
Marina C.
Maybrook, NY
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
...
...
Liam B., Customer Experience Advocate from Suresky Hyundai responded on 03/20/2019

Good Morning,

Thank you for servicing with us, and also for taking the time to give us feedback. We value customer feedback because it helps us to keep improving.

It sounds like the work done on your Sonata went well, great to hear. If you have any questions please feel free to reach out to us.

See you for your next service,

Liam Blackler
Customer Experience Advocate
R.I. Suresky and Sons
(845) 294-5177
Liam B., Customer Experience Advocate from Suresky Hyundai responded on 03/20/2019

Woops, I mean't Santa Fe in my previous email!

Liam Blackler
Customer Experience Advocate
R.I. Suresky and Sons
(845) 294-5177

EV
Eleanor V.
Woodbury, NY
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Suresky Goshen
Great service..friendly and knowledgeable
Liam B., Customer Experience Advocate from Suresky Hyundai responded on 03/19/2019

Good Morning,

Thank you for servicing with us, and also for taking the time to give us feedback. We value customer feedback because it helps us to keep improving.

It sounds like the work done on your Sonata went well, great to hear. If you have any questions please feel free to reach out to us.

See you for your next service,

Liam Blackler
Customer Experience Advocate
R.I. Suresky and Sons
(845) 294-5177

EC
Edward C.
Lake Peekskill, NY
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Great Staff, friendly AND knowledgeable
I love the Hyundai Tuscon and Suresky Hyundai keep me informed, service my vehicle and let me know how to get the most out of it.
Suresky is a great Auto dealer and there is a great atmosphere in the building itself!
Liam B., Customer Experience Advocate from Suresky Hyundai responded on 03/19/2019

Good Morning,

Thank you for servicing with us, and also for taking the time to give us feedback. We value customer feedback because it helps us to keep improving.

It sounds like the work done on your Tucson went well, great to hear. If you have any questions please feel free to reach out to us.

See you for your next service,

Liam Blackler
Customer Experience Advocate
R.I. Suresky and Sons
(845) 294-5177

MC
Mike C.
Woodridge, NY
2013 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/17/2019 Category: Service
Sure Thing
Always professional and reliable..
Liam B., Customer Experience Advocate from Suresky Hyundai responded on 03/18/2019

Good Morning,

Thank you for your feedback! Taking the time to complete these surveys helps us immensely. It sounds like you had a smooth experience which is what we aim for.

If you ever have any questions or concerns please let me know, or if there is anything that could make your next visit a 5 star visit let us know!

See you for your next service,

Liam Blackler
Customer Experience Advocate
R.I. Suresky and Sons
(845) 294-5177

Verified Customer
Monroe, NY
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
I trust them
I trust them.
Liam B., Customer Experience Advocate from Suresky Hyundai responded on 03/16/2019

Good Morning,

Thank you for servicing with us, and also for taking the time to give us feedback. We value customer feedback because it helps us to keep improving.

It sounds like the work done on your Santa Fe went well, great to hear. If you have any questions please feel free to reach out to us.

See you for your next service,

Liam Blackler
Customer Experience Advocate
R.I. Suresky and Sons
(845) 294-5177

BH
Barbara H.
Montgomery, NY
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Service
Serviced my car in a timely manner
Liam B., Customer Experience Advocate from Suresky Hyundai responded on 03/16/2019

Good Morning,

Thank you for servicing with us, and also for taking the time to give us feedback. We value customer feedback because it helps us to keep improving.

It sounds like the work done on your Sonata went well, great to hear. If you have any questions please feel free to reach out to us.

See you for your next service,

Liam Blackler
Customer Experience Advocate
R.I. Suresky and Sons
(845) 294-5177

CS
Charlene S.
Middletown, NY
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Great service
Great service every visit.
Liam B., Customer Experience Advocate from Suresky Hyundai responded on 03/15/2019

Good Morning,

Thank you for servicing with us, and also for taking the time to give us feedback. We value customer feedback because it helps us to keep improving.

It sounds like the work done on your Genesis went well, great to hear. If you have any questions please feel free to reach out to us.

See you for your next service,

Liam Blackler
Customer Experience Advocate
R.I. Suresky and Sons
(845) 294-5177

SC
Sara C.
Unionville, NY
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Joe
Joe is always professional and excellent at his job.
Liam B., Customer Experience Advocate from Suresky Hyundai responded on 03/15/2019

Hi Sara,

Thank you for servicing with us, and also for taking the time to give us feedback. We value customer feedback because it helps us to keep improving.

It sounds like the work done on your Kona went well, great to hear. If you have any questions please feel free to reach out to us.

See you for your next service,

Liam Blackler
Customer Experience Advocate
R.I. Suresky and Sons
(845) 294-5177

DN
Donna N.
Chester, NY
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
The sales and service people are great. They explaine everything and when having my car serviced they are very through and fast.
I wouldn't buy my car from anywhere else than Suresky's. Highly recommend them for buying a car and for their service department.
Liam B., Customer Experience Advocate from Suresky Hyundai responded on 03/15/2019

Hi Donna,

Thank you for servicing with us, and also for taking the time to give us feedback. We value customer feedback because it helps us to keep improving. 

It sounds like the work done on your Santa Fe went well, great to hear. If you have any questions please feel free to reach out to us.

See you for your next service,

Liam Blackler
Customer Experience Advocate
R.I. Suresky and Sons
(845) 294-5177