97% Would Recommend
Latest Review 18 days ago
Rashim T. on 09/30/2017
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Rashim said the staff was very good and he would recommend the business for service.
Vehicle: Honda Civic Si
Category: Service
Service Date: 09/27/2017
Review Created: 09/30/2017
This review was collected via phone interview by Customer Research Inc.
D.J. P. on 09/29/2017
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D.J. said he hasn't had any problems with the repair that this business performed.
Vehicle: Volkswagen Jetta Sedan
Category: Service
Service Date: 09/27/2017
Review Created: 09/29/2017
This review was collected via phone interview by Customer Research Inc.
THOMAS E. on 09/27/2017
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"Quality, honest, reliable"
I've worked with Suwanee Auto Repair now for more than 2 years. They have come under their estimate almost every time, the do the job well and work quickly. They are a little less expensive than other local shops. I will always give them my business.
Vehicle: Chevrolet Pickup
Service Date: 09/25/2017
Review Created: 09/27/2017 09:46 AM
Andrew B. on 09/20/2017
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"Great break job"
I have my Ford Expedition serviced at Suwanee Auto Repair and my wife's Toyota Land Cruiser for years now. This is the best place that I have been to in my experience. John the owner and his crew are great at what they do and the price is fair compare to others. Most importantly, you can trust them. Recently had my front break pads and rotors done to resolve the shitty job that NTB has done. Never going back to NTB for anything other than tires.
Service Date: 09/18/2017
Review Created: 09/20/2017 10:37 PM
Robby S. on 09/12/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
Robby said the staff wasn't able to find the problem, and he had to go somewhere else.
Vehicle: Lexus LS 430
Category: Service
Service Date: 09/06/2017
Review Created: 09/12/2017
This review was collected via phone interview by Customer Research Inc.
Sharon B. on 09/12/2017
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Sharon said this business provided great customer service. They were thorough and friendly.
Vehicle: Mercedes-Benz C320
Category: Service
Service Date: 09/09/2017
Review Created: 09/12/2017
This review was collected via phone interview by Customer Research Inc.
Arsenil B. on 09/11/2017
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Arsenil said the staff did a good job. They were quick. The customer service was good. The service was overpriced.
Vehicle: Mercedes-Benz CLS-Class
Category: Service
Service Date: 09/02/2017
Review Created: 09/11/2017
This review was collected via phone interview by Customer Research Inc.
Micheal C. on 09/07/2017
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Micheal said this business did what they were supposed to do and it was done on time.
Vehicle: Kia Optima
Category: Service
Service Date: 08/31/2017
Review Created: 09/07/2017
This review was collected via phone interview by Customer Research Inc.
ANDREW B. on 09/06/2017
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"Replaced a defective engine under the warranty for rebuilt engine"
John was great at following through with my warranty on the rebuilt engine I bought and replaced my engine twice due to defects
Vehicle: Ford Expedition
Service Date: 09/05/2017
Review Created: 09/06/2017 08:15 PM
MIAN/INDER S. on 09/02/2017
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"In Suwanee and Prompt service"
Oil change on E430 was done promptly
Vehicle: Mercedes-Benz E430
Service Date: 09/01/2017
Review Created: 09/02/2017 06:22 AM
Sheila W. on 08/30/2017
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Sheila said this business provided good service and she would definitely be a repeat customer. She looks forward to this business servicing her vehicle in the future.
Vehicle: Jeep Liberty
Category: Service
Service Date: 08/14/2017
Review Created: 08/30/2017
This review was collected via phone interview by Customer Research Inc.
Chad S. on 08/28/2017
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Chad said his overall experience was great. The staff was busy, so it took a little longer than expected.
Vehicle: Mitsubishi Montero Sport
Category: Service
Service Date: 08/22/2017
Review Created: 08/28/2017
This review was collected via phone interview by Customer Research Inc.
DORA C. on 08/25/2017
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"Noise"
Excellent Job and customer service, they found the solution right away they are very professional .
Vehicle: Lincoln Town Car
Service Date: 08/12/2017
Review Created: 08/25/2017 08:41 AM
Rostoe W. on 08/25/2017
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Rostoe said John is very respectful and honest. He recommends them to everybody he knows.
Vehicle: Mercedes-Benz R350
Category: Service
Service Date: 07/27/2017
Review Created: 08/25/2017
This review was collected via phone interview by Customer Research Inc.
M. H. on 08/15/2017
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M. said they're friends of his. They will fix any problem and they will call when the vehicle is ready.
Vehicle: Toyota Sequoia
Category: Service
Service Date: 07/28/2017
Review Created: 08/15/2017
This review was collected via phone interview by Customer Research Inc.
KEVIN E. on 08/12/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Do not take your vehicle here"
Unless you want all of the oil to drain out of your engine, because the tech didn't tighten the oil drain plug on the pan. Thankfully I caught it. Went back the next day, John Kim refused to fix it, and argued with me about it. Flatly told me he was not going to fix his techs shoddy work. He's lucky he's not replacing my entire engine. DO NOT ever take your car here.
Vehicle: Kia Optima
Service Date: 08/07/2017
Review Created: 08/12/2017 05:55 PM
Eric T. on 08/12/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
Spoke with Eric's wife. She said they paid to have a new alternator installed. Afterwards, they had another technician inspect their vehicle. He reported the alternator was not new, and advised them to call the police. They returned to the business and spoke with the owner. He admitted that the old alternator had been mistakenly put back in the vehicle. He did apologize. However, he did not give their money back, or offer any compensation for the confusion. They have used this business 5 times.
Vehicle: Chrysler
Category: Service
Service Date: 08/07/2017
Review Created: 08/12/2017
This review was collected via phone interview by Customer Research Inc.
Cliff V. on 08/12/2017
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Cliff said he likes this business and the people who work there. He went to this business several times and the engine light still won't turn off.
Vehicle: GMC Yukon XL
Category: Service
Service Date: 07/25/2017
Review Created: 08/12/2017
This review was collected via phone interview by Customer Research Inc.
Keith R. on 07/27/2017
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Keith said this business provided top-notch service and they were nice.
Vehicle: Ford Focus
Category: Service
Service Date: 06/30/2017
Review Created: 07/27/2017
This review was collected via phone interview by Customer Research Inc.
CARL G. on 07/12/2017
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"recharge a/c"
Fast, concise, no BS.
Vehicle: BMW X5
Service Date: 07/11/2017
Review Created: 07/12/2017 03:46 AM
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