Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

560 Reviews

97% Would Recommend
Latest Review 8 days ago

Reviews


JH
Juan H.
Lawrenceville, GA
Ford Expedition
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/18/2014 Category: Service
Juan said the business did a great job. The pricing could have been more competitive.
This review was collected via phone interview by Customer Research Inc.

MH
Matt H.
Georgia
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2014 Category: Service
Matt said John did a fabulous job staying on top of things and providing positive feedback.
This review was collected via phone interview by Customer Research Inc.

RS
Red roof inn S.
Suwanee, GA
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/17/2014
Red roof in. Suwanee loves to be your neighbor
Red roof inn suwanee customers love your premises. Please call us for all your accommodations for family reunions and special events at 678-765-8101

TE
Temi E.
Ford Cutaway
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2014 Category: Service
Temi said the gentleman who assisted him was very understanding and patient when he was called during the repair.
This review was collected via phone interview by Customer Research Inc.

CT
Cassie T.
GMC Yukon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/08/2014 Category: Service
Cassie said the staff was very nice.
This review was collected via phone interview by Customer Research Inc.

AL
AMY L.
Duluth, GA
Buick Rainier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2014
Service
I had my standard oil service done on my 2005 buick rainier and the service was great - very quick and with a smile.

JC
JOSEPH C.
Mercedes-Benz C300
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/02/2014
good
service

BF
Bobby F.
Dacula, GA
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2014 Category: Service
Bobby said they were very good and honest, and everything was fine.
This review was collected via phone interview by Customer Research Inc.

LD
Lauren D.
Duluth, GA
Honda Civic
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/22/2014 Category: Service
Lauren said the service at this business was good as was the customer service. They did not contact her when her vehicle was ready, she had to contact them and scramble to get her vehicle before closing. The owner Mr. Kim is a little harsh and does not have a good bedside manner but the rest of the staff is great.
This review was collected via phone interview by Customer Research Inc.

AC
Angela C.
Suwanee, GA
Mazda CX-7
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2014 Category: Service
Angela said this business fixed her vehicle for the same price they initially gave her, and she was quite pleased with their service.
This review was collected via phone interview by Customer Research Inc.

KH
Katie H.
Georgia
Volkswagen Cabrio
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/15/2014 Category: Service
Spoke with Michael. He said he mentioned an issue with the emission test. They said because the light was not on, it was not an issue. He had another emissions test and failed. Then afterwards, the check engine light came on.
This review was collected via phone interview by Customer Research Inc.

EM
Eric M.
Suwanee, GA
Mazda 3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2014 Category: Service
Eric said they fixed the vehicle for the price they promised.
This review was collected via phone interview by Customer Research Inc.

SN
Sean N.
Nissan Xterra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/13/2014 Category: Service
Sean said he was told he should replace the rotors with the brakes every time, but he does not agree with that.
This review was collected via phone interview by Customer Research Inc.
John F. from Suwanee Auto Repair responded on 02/14/2014

Replacing the rotors are dependant on mileage and wear from brake pads. It may have been in this case we recomended replacing the rotors after inspecting them and found sufficient wear and tear for the suggestion of replacement.


GG
GEORGIA G.
Buford, GA
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2014
Trust worthy, fast and reasonable prices
I know they will fix what needs to be fixed in a timely manner at a great price. I would recommend them to anyone. Best customer service I have ever experienced at an auto repair shop. I am now a customer for life.
John F. from Suwanee Auto Repair responded on 02/07/2014

Thank you for the great review and we hope to see you again soon!


PB
Pete B.
Suwanee, GA
Mercedes-Benz E320
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/05/2014 Category: Service
Pete said the service was good. Afterwards, he found that the business charged him too much for the parts used.
This review was collected via phone interview by Customer Research Inc.
John F. from Suwanee Auto Repair responded on 02/14/2014

Some times dealer specific parts or OEM aftermarket parts cost a little more than what you can get at your local parts store. I'd be happy to go over any specific questions you have about the quality of parts used for your repair.


MG
Matt G.
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/26/2013 Category: Service
Matt said the head mechanic called to let him know the work was going to take longer than expected. They gave him a vehicle to drive for the day.
This review was collected via phone interview by Customer Research Inc.

LL
Louis L.
Lawrenceville, GA
Nissan Maxima
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/24/2013 Category: Service
Louis said this business is efficient and they pay attention to details. They take good care of their customers.
This review was collected via phone interview by Customer Research Inc.

DF
Don F.
Suwanee, GA
Subaru Legacy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/24/2013 Category: Service
Don said this business deserves high praises.
This review was collected via phone interview by Customer Research Inc.

AK
Azhar K.
Sugar Hill, GA
Mercedes-Benz E320
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2013 Category: Service
Azhar said he received courteous service.
This review was collected via phone interview by Customer Research Inc.

VT
Vanessa T.
Suwanee, GA
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/17/2013 Category: Service
Vanessa said the business was very fast and courteous.
This review was collected via phone interview by Customer Research Inc.