Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

543 Reviews

97% Would Recommend
Latest Review 5 days ago

Reviews


AB
Andrew B.
Duluth, GA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2017
Great break job
I have my Ford Expedition serviced at Suwanee Auto Repair and my wife's Toyota Land Cruiser for years now. This is the best place that I have been to in my experience. John the owner and his crew are great at what they do and the price is fair compare to others. Most importantly, you can trust them. Recently had my front break pads and rotors done to resolve the shitty job that NTB has done. Never going back to NTB for anything other than tires.

RS
Robby S.
Alpharetta, GA
Lexus LS 430
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/12/2017 Category: Service
Robby said the staff wasn't able to find the problem, and he had to go somewhere else.
This review was collected via phone interview by Customer Research Inc.

SB
Sharon B.
Suwanee, GA
Mercedes-Benz C320
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2017 Category: Service
Sharon said this business provided great customer service. They were thorough and friendly.
This review was collected via phone interview by Customer Research Inc.

AB
Arsenil B.
Buford, GA
Mercedes-Benz CLS-Class
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/11/2017 Category: Service
Arsenil said the staff did a good job. They were quick. The customer service was good. The service was overpriced.
This review was collected via phone interview by Customer Research Inc.

MC
Micheal C.
Suwanee, GA
Kia Optima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2017 Category: Service
Micheal said this business did what they were supposed to do and it was done on time.
This review was collected via phone interview by Customer Research Inc.

AB
ANDREW B.
Duluth, GA
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2017
Replaced a defective engine under the warranty for rebuilt engine
John was great at following through with my warranty on the rebuilt engine I bought and replaced my engine twice due to defects

MS
MIAN/INDER S.
Suwanee, GA
Mercedes-Benz E430
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2017
In Suwanee and Prompt service
Oil change on E430 was done promptly

SW
Sheila W.
Suwanee, GA
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2017 Category: Service
Sheila said this business provided good service and she would definitely be a repeat customer. She looks forward to this business servicing her vehicle in the future.
This review was collected via phone interview by Customer Research Inc.

CS
Chad S.
Lawrenceville, GA
Mitsubishi Montero Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/28/2017 Category: Service
Chad said his overall experience was great. The staff was busy, so it took a little longer than expected.
This review was collected via phone interview by Customer Research Inc.

DC
DORA C.
Buford, GA
Lincoln Town Car
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2017
Noise
Excellent Job and customer service, they found the solution right away they are very professional .

RW
Rostoe W.
Georgia
Mercedes-Benz R350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2017 Category: Service
Rostoe said John is very respectful and honest. He recommends them to everybody he knows.
This review was collected via phone interview by Customer Research Inc.

MH
M. H.
Brookhaven, GA
Toyota Sequoia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2017 Category: Service
M. said they're friends of his. They will fix any problem and they will call when the vehicle is ready.
This review was collected via phone interview by Customer Research Inc.

KE
KEVIN E.
Roswell, GA
Kia Optima
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/12/2017
Do not take your vehicle here
Unless you want all of the oil to drain out of your engine, because the tech didn't tighten the oil drain plug on the pan. Thankfully I caught it. Went back the next day, John Kim refused to fix it, and argued with me about it. Flatly told me he was not going to fix his techs shoddy work. He's lucky he's not replacing my entire engine. DO NOT ever take your car here.

ET
Eric T.
Suwanee, GA
Chrysler
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/12/2017 Category: Service
Spoke with Eric's wife. She said they paid to have a new alternator installed. Afterwards, they had another technician inspect their vehicle. He reported the alternator was not new, and advised them to call the police. They returned to the business and spoke with the owner. He admitted that the old alternator had been mistakenly put back in the vehicle. He did apologize. However, he did not give their money back, or offer any compensation for the confusion. They have used this business 5 times.
This review was collected via phone interview by Customer Research Inc.

CV
Cliff V.
Suwanee, GA
GMC Yukon XL
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/12/2017 Category: Service
Cliff said he likes this business and the people who work there. He went to this business several times and the engine light still won't turn off.
This review was collected via phone interview by Customer Research Inc.

KR
Keith R.
Hoschton, GA
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2017 Category: Service
Keith said this business provided top-notch service and they were nice.
This review was collected via phone interview by Customer Research Inc.

CG
CARL G.
Suwanee, GA
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2017
recharge a/c
Fast, concise, no BS.

CS
Chad S.
Lawrenceville, GA
Mitsubishi Montero Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2017 Category: Service
Chad said this business did a great job.
This review was collected via phone interview by Customer Research Inc.

SM
Stephen M.
Suwanee, GA
Acura TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2017 Category: Service
Stephen said they are prompt and the price is good. They are fair and honest.
This review was collected via phone interview by Customer Research Inc.

WL
Wenhai L.
Suwanee, GA
Honda Odyssey
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/01/2017 Category: Service
Wenhai said this business was pretty good.
This review was collected via phone interview by Customer Research Inc.