Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5rating 4.6
4.6

( 639 Reviews )

ReScore Reviews™ (27)

ReScore
Overall Rating 4.1481481/5Overall Rating 4.1481481/5Overall Rating 4.1481481/5Overall Rating 4.1481481/5rating 4.1481481
Original
Overall Rating 2.22222/5Overall Rating 2.22222/5rating 2.22222rating 2.22222rating 2.22222
93% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


MC
Mary C.
Radcliff, KY
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2019
Dealership that goes the distance
I had to return a car which I purchased. The rear liftgate was not powered which I did not realize at the time of purchase. The manual was lift was a little too high for complete comfort. Nina and Jennifer worked with me for hours to find a comparable vehicle which would have the power lift. Unfortunately, another vehicle couldn't be located in my price range. However, I want to commend my original sales person, Brett, and most especially Nina and Jennifer for all the help they gave, the time spent and their patience. The staff is truly outstanding.
TONY D C., Fixed Operations Director from Swope Hyundai responded on 09/04/2019

Mary,
Thank you for the wonderful comments concerning our staff and the five star rating. We appreciate your business and look forward to your next visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


KW
Kathy W.
Radcliff, KY
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2019 Category: Service
Best Service Ever
My Elantra was gone over thoroughly & Mr. Charlot (Junior) gave me the best customer service experience.
TONY D C., Fixed Operations Director from Swope Hyundai responded on 09/03/2019

Kathy,
Thank you the great comments and five star rating. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


JC
Jeffrey C.
Radcliff, KY
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2019 Category: Service
Great service
I have always taken my Sonata to Swope for service because I know it will be done well and fast, and that they will listen to me.
TONY D C., Fixed Operations Director from Swope Hyundai responded on 09/03/2019

Jeffrey,
Thank you for taking the time to write your review. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


Verified Customer
Bardstown, KY
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2019 Category: Service
Best Service for Several Years!
We sincerely appreciate the Service Dept at Swope Hyundai...they always seem to care.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/01/2019 Category: Service
Great Service! Poor Sales!
We love the Service Dept at Swope Hyundai Etown... but the Sales people are not great! The salesmen are fine, they just do their job. The managers are terrible! Swope would really do themselves a favor by investing in good sales managers! Find some Real people, Decent people...
As far as the Service Dept is concerned... Best Ever! Keep doing what your doing there! :)
TONY D C., Fixed Operations Director from Swope Hyundai responded on 09/03/2019

Thank you for taking the time to write your review. Your feedback is very important to us. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520

TONY D C., Fixed Operations Director from Swope Hyundai responded on 09/05/2019

Thank you.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


WT
Willie T.
Elizabethtown, KY
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2019 Category: Service
29 Aug 2019
Great friendly service and the continuous updates you receive from the service department on issues related to the vehicle. They are awesome!
TONY D C., Fixed Operations Director from Swope Hyundai responded on 09/03/2019

Willie,
Thank you for the great score. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


CM
Christina M.
Elizabethtown, KY
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2019 Category: Service
Mark was great
After having my car transported across the country she was making a strange noise. Mark and the rest of Swope were able to I'd the issue and resolve within 2 hours!
TONY D C., Fixed Operations Director from Swope Hyundai responded on 08/30/2019

Christina,
Thank you for the feedback and the five star rating. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


WN
William N.
Radcliff, KY
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2019 Category: Service
Fast service with appointment
oil change and check
TONY D C., Fixed Operations Director from Swope Hyundai responded on 08/30/2019

William,
Thank you for the five star rating. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


JW
Joanna W.
Elizabethtown, KY
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2019 Category: Service
Close to home
Friendly personnel. Timely service. Thank you.
TONY D C., Fixed Operations Director from Swope Hyundai responded on 08/30/2019

Joanna,
Thank you for the five star rating. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


MH
Michael H.
Weldon Spring, MO
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2019 Category: Service
Thanks for service
I’m from out of town and twice now I’ve been able to pull in and get my car serviced. Great people.
TONY D C., Fixed Operations Director from Swope Hyundai responded on 08/30/2019

Michael,
Thank you for the feedback and five star rating. We appreciate your business and look forward to the next time your in town and you  stop by and see us!

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


SP
Steve P.
Elizabethtown, KY
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2019 Category: Service
Blue Link Problem solved
After four months of fighting a intermittent (90% of the time) where any remote features, like remote start, door unlock, horns and lights would not work. Return error message that feature was not available, try later.Blue link tech support was helpful, and finally escalated the problem to a Hyundai case manager who authorized a visit to the dealership. Strange thing is, it seemed to work at the dealership. Hyundai tech authorized a replacement of the entire head unit and problem solved. Swope service advisors Junior and Mark were super to work with.
TONY D C., Fixed Operations Director from Swope Hyundai responded on 08/27/2019

Steve,
Thank you for the feeback and the five star rating. I am happy to hear that your problem is resolved. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


RR
Renate R.
Radcliff, KY
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2019 Category: Service
I love the service
Good
TONY D C., Fixed Operations Director from Swope Hyundai responded on 08/27/2019

Renate,
Thank you for taking the time to completed the survey and for the great score. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


JK
Julie K.
Bardstown, KY
2017 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/20/2019 Category: Service
Service ripoff
Be aware!
TONY D C., Fixed Operations Director from Swope Hyundai responded on 08/21/2019

Julie,
Thank you for taking the time to write your review. We appreciate your business and your detailed feedback. We would like the opportunity to speak with you regarding your customer experience. Our team will be reaching out to you or please contact me directly.
Thanks.


Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


LZ
Lon Z.
Upton, KY
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Service Department
As always very prompt and courteous
TONY D C., Fixed Operations Director from Swope Hyundai responded on 08/13/2019

Lon,
Thank you for takingthe time to write your review. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


Verified Customer
Elizabethtown, KY
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2019 Category: Service
New tire
I enjoy my Hyundai...it drives smoothly and is not hard to maneuver. I needed a new tire and it was replaced promptly.
TONY D C., Fixed Operations Director from Swope Hyundai responded on 08/12/2019

Thank you for taking the time to write your review and for the five star rating. We appreciate your business and liik forward to your nexrt service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


GH
Glenda H.
Springfield, KY
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2019 Category: Service
Great Business- Great People
Was and still am thrilled with all the nice people there!! Didnt meet a stranger! Their friendliness was so refreshing!! Thank you so much! Glenda Hardin
TONY D C., Fixed Operations Director from Swope Hyundai responded on 08/09/2019

Glenda,
Thank you for the kind comments and the great score. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


PF
Phyllis F.
Elizabethtown, KY
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2019 Category: Service
The staff
Great staff that are helpful and friendly explained everything.
TONY D C., Fixed Operations Director from Swope Hyundai responded on 08/09/2019

Phyllis,
Thank you for taking the time to write your review and for the great score. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


JC
Johnny C.
Brandenburg, KY
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
Great Crew
Very customer focused.
TONY D C., Fixed Operations Director from Swope Hyundai responded on 08/07/2019

Jonny,
Thank you for taking the time to write your review and for the great score. We appreciate your business and your feedback. We look forward to your next service visit with us.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


DP
Dennis P.
Crumpler, NC
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2019 Category: Service
Dennis
Friendly people and great service
TONY D C., Fixed Operations Director from Swope Hyundai responded on 08/06/2019

Dennis,
thank you for taking the time to write your review and for the great score. We appreciate business.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


Verified Customer
Munfordville, KY
2015 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/03/2019 Category: Service
Good job
The oil change took longer than expected but the brake job was pretty fast.
TONY D C., Fixed Operations Director from Swope Hyundai responded on 08/05/2019

Thank you for taking the time to write your review. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


NC
Nancy C.
Elizabethtown, KY
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2019 Category: Service
Happy with Hyundai
I know I'll always get good service!
TONY D C., Fixed Operations Director from Swope Hyundai responded on 08/02/2019

Nacy,
Thank you for taking the time to write your review and for the great score. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520