Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5rating 4.6
4.6

( 631 Reviews )

ReScore Reviews™ (26)

ReScore
Overall Rating 4.1538431/5Overall Rating 4.1538431/5Overall Rating 4.1538431/5Overall Rating 4.1538431/5rating 4.1538431
Original
Overall Rating 2.19231/5Overall Rating 2.19231/5rating 2.19231rating 2.19231rating 2.19231
92% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


LA
Luwanna A.
Elizabethtown, KY
2016 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2019 Category: Service
I feel like they are very thorough and truly care.
The personnel here are awesome! They are courteous and timely in service and address concerns you might have without making you feel ignorant.
TONY D C., Fixed Operations Director from Swope Hyundai responded on 06/03/2019

Luwanna,
Thank you for the great comments and five star rating. We appreiate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


Verified Customer
Elizabethtown, KY
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2019 Category: Service
Kim Noland
Friendly knowledgeable staff....clean environment.
TONY D C., Fixed Operations Director from Swope Hyundai responded on 06/03/2019

Thank you for the great score. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520

TONY D C., Fixed Operations Director from Swope Hyundai responded on 06/04/2019

Thank you for the great score. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


SN
Stephanie N.
Corydon, IN
2016 Hyundai Veloster
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/28/2019 Category: Service
Stephanie Needham owner of 2016 Veloster
The people and facility. The only problem was that they advised my spouse that it had been 20,000 miles since my last service and I faithfully service my vehicle with you every 5,000 to 6,000 miles because of all the driving I do. I have a real issue with this, if you are not keeping proper records, we may have to have a serious conversation.
TONY D C., Fixed Operations Director from Swope Hyundai responded on 05/29/2019

Thank you for taking the time to write your review. Our records do indicate that you are changing your oil at the intevals you mentioned. If you would like to discuss your maintenance records in more detail, please contact me directly at the number below. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


JR
James R.
Elizabethtown, KY
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2019 Category: Service
Always great service
Always great service
TONY D C., Fixed Operations Director from Swope Hyundai responded on 05/28/2019

James,
Thank you for the great score. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


RP
Roderick P.
Vine Grove, KY
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019 Category: Service
Oil change service
Friendly service and atmosphere with prompt work
TONY D C., Fixed Operations Director from Swope Hyundai responded on 05/24/2019

Roderick,
Thank you for the kind comments and great score. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


Verified Customer
Radcliff, KY
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019 Category: Service
Thanks
Thanks for great service!!
TONY D C., Fixed Operations Director from Swope Hyundai responded on 05/24/2019

Thank you for the comment and five star rating. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


RH
Ray H.
Bardstown, KY
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019 Category: Service
Great service
Always receive great service in a timely manner. Techs sre friendly and professional.
TONY D C., Fixed Operations Director from Swope Hyundai responded on 05/24/2019

Ray,
Thank you for the great comments and score. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


MW
Mitchell W.
Elizabethtown, KY
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019 Category: Service
Great Service
They are always fast, very complete, and friendly
TONY D C., Fixed Operations Director from Swope Hyundai responded on 05/17/2019

Mitchell,
Thank you for the five star rating. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


DY
Dawn Y.
Radcliff, KY
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019 Category: Service
Professional and friendly
Mark and Junior were awesome, from the ease of booking my appointment, to the warm and friendly greeting when I arrived. The service process was efficient and quick.
TONY D C., Fixed Operations Director from Swope Hyundai responded on 05/17/2019

Dawn,
thank you for the great comments and score. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


RB
Richard B.
Elizabethtown, KY
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
The Atmosphere, the People
Always a pleasure doing business with Swope Hyundai. The car I currently own is the 5th that either myself or members of my family have owned. Love them, and love the people at Swope!!!
TONY D C., Fixed Operations Director from Swope Hyundai responded on 05/15/2019

Richard,
Thank you for the great comments and the five star rating. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


LM
Linda M.
Louisville, KY
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2019 Category: Service
Very friendly and accommodating
The staff has always been very friendly. Since buying our Hyundai vehicles we have always gone out of our way to drive the 45 min from Louisville just to go there.
TONY D C., Fixed Operations Director from Swope Hyundai responded on 05/15/2019

Linda,
Thank you for taking the time to write your review. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


Verified Customer
Radcliff, KY
2014 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2019 Category: Service
customer service, experts in car care
customer oriented, with reminder abt appointment;knowing you as a customer, knowing their buiness
TONY D C., Fixed Operations Director from Swope Hyundai responded on 05/06/2019

Thank you for the five star rating.We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


RC
Robert C.
Louisville, KY
2019 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2019 Category: Service
serv ice
i have already told you why this place is great, review my notes
TONY D C., Fixed Operations Director from Swope Hyundai responded on 05/06/2019

Bob,
Thank you for the great score. We appreciate your business and always look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


RH
Ray H.
Bardstown, KY
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2019 Category: Service
Great service
Great service as always. Everything was explained before repairs were made. Wait time was consistent wirh repairs/service needed.
TONY D C., Fixed Operations Director from Swope Hyundai responded on 05/06/2019

Ray,
Thank you for taking the time to write your review and for the great score. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


JR
Janice R.
Bowling Green, KY
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2019 Category: Service
SWOPE Hyundai Service & Maintenance
Always pleasant and very professional during the initial process of buying and then follow up appointments for maintenance of vehicles.
We have experienced nothing but the best service for all our “Hyundai” family owned vehicles.
Thank you all!
TONY D C., Fixed Operations Director from Swope Hyundai responded on 05/01/2019

Janice,
Thank you for the kind comments and the great score!We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


DA
Daminda A.
Radcliff, KY
2011 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/25/2019 Category: Service
cap for wheel got broken at dealership
would have thought they would have replaced this piece, since they broke it from taking it off the car
TONY D C., Fixed Operations Director from Swope Hyundai responded on 04/26/2019

Daminda,
Thank you taking the time to write your review. I am sorry for the problem you experienced during your last service visit. I am going to have your service advisor reach out to you on this concern. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


Verified Customer
Elizabethtown, KY
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2019 Category: Service
The staff.
Everyone is so kind!
TONY D C., Fixed Operations Director from Swope Hyundai responded on 04/24/2019

Thank you for the kind comment and the great score! We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


LA
Luwanna A.
Leitchfield, KY
2016 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019 Category: Service
I feel like they are very thorough and truly care.
I was hearing a noise in my front end and occasionally the brakes seemed a little weak, so I went in to have it checked out. Luckily there wasn't an issue, but the detail they went to to make sure everything was okay was outstanding and they explained it all. They are always friendly and respectful as well.
TONY D C., Fixed Operations Director from Swope Hyundai responded on 04/24/2019

Luwanna,
Thank you for taking the time to write your review and the great feedback. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


Verified Customer
Bardstown, KY
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2019 Category: Service
Great Service
Always happy to take my vehicle to Swope Hyundai.
TONY D C., Fixed Operations Director from Swope Hyundai responded on 04/22/2019

Thank you for taking the time to write your rview and for the great comment. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


WL
William L.
Brandenburg, KY
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Great Service Department
My family has bought from this dealer. They do a great job and I will continue to do business with them.
TONY D C., Fixed Operations Director from Swope Hyundai responded on 04/18/2019

William,
Thank you for taking the time to write review and for the great score. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520