Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

534 Reviews

99% Would Recommend
Latest Review 4 days ago

Reviews


LK
Lyle K.
Sioux Falls, SD
Chevrolet Impala
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/28/2018
Not all work performed as requested.
Terry and Co. has always done great work for my fleet of vehicles but this time they missed the mark. They did a great job on the brakes and rotors. They installed tires but not the ones that I requested. I researched the Cooper tires and wanted the Ultra Touring because of their better driveability on snow but they put the Grand Touring tires on. I wanted the transmission fluid & filter changed but they just flushed & changed the fluid. As a service technician I know that flushing does not remove the sediment in the transmission pan, in fact it stirs it up and it tends to plug the valve. Suspension noise not addressed. Overall I am satisfied with the work performed and will return in the future.

SH
Scott H.
Sioux Falls, SD
GMC Sierra 1500
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/17/2018 Category: Service
Scott said the staff did more work than he'd asked them to do.
This review was collected via phone interview by Customer Research Inc.

BT
Brain T.
Sioux Falls, SD
Subaru Outback
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/27/2017 Category: Service
Brain said the business wasn't friendly or helpful at all.
This review was collected via phone interview by Customer Research Inc.

SH
Scott H.
Sioux Falls, SD
GMC Sierra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/31/2016 Category: Service
Spoke with Scott. He said he went to pick up his vehicle, but had to wait the next day because this business closed before their scheduled hours.
This review was collected via phone interview by Customer Research Inc.

CS
Craig S.
Sioux Falls, SD
Ford Fusion
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/19/2016 Category: Service
Craig said they did a fine job, but there is always room for improvement.
This review was collected via phone interview by Customer Research Inc.

RW
Randy W.
Sioux Falls, SD
GMC Yukon XL
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/20/2015 Category: Service
Randy said this business was nice and they let him use their courtesy vehicle, but they had his vehicle for a week.
This review was collected via phone interview by Customer Research Inc.

JL
Joe L.
Sioux Falls, SD
Ford Taurus
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/10/2014 Category: Service
Joe said this business was good and able to fix the Taurus he brought in for service on this visit. However, a vehicle he brought in for servicing a coolant leak on a prior visit, is now leaking oil. Due to his prior experience, he would not recommend this business.
This review was collected via phone interview by Customer Research Inc.

JS
Jeff S.
Ford Taurus
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/23/2014 Category: Service
Spoke with Phyllis. She said normally the business does a good job but this time Terry was out of town and they missed something on the vehicle. She also said they bring all their vehicles here.
This review was collected via phone interview by Customer Research Inc.

BF
Ben F.
Sioux Falls, SD
Chevrolet Tahoe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/13/2014 Category: Service
Ben said this business was okay but felt the service could have been better. He went in for an oil change and when he went in to pick up his vehicle he was told there was a leak. Instead of the business telling him what could be done to fix it, he had to recommend how to fix it. He wasn't very impressed by this business. There was 1 mechanic that is good and another that isn't very good. Overall, this business just wasn't very helpful, so he would not recommend them for service.
This review was collected via phone interview by Customer Research Inc.

TS
Tracy S.
Sioux Falls, SD
Chevrolet Lumina
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/07/2014 Category: Service
Tracy said Terry did a good job. He expected him to call and tell him what the problem was and the cost of the repair and how long it would take. However, Tracy had to call to get that information. Terry needs to give better updates and have better customer service.
This review was collected via phone interview by Customer Research Inc.

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