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Tallman's Tire and Auto Repair - Rome

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(622 Reviews)
86
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
7
Total ReScores
4.7
ReScore Average
86
Net Promoter Score ®

Business Details

Contact
(315) 339-8473

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
8:00 AM - 12:00 PM
Sun
closed
* Eastern Time (US & Canada)
1905 Black River Blvd Rome, NY 13440

Affiliations

AAA - Approved Auto Repair
ASE
BBB
Tallman's Tire and Auto Repair - Rome's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(622 Reviews)

AA
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AMY A.
Madison, NY
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/03/2014
verified customer Verified Customer
Check Engine Diagnosis Charge
I have been coming there for years. I was not happy that I had to pay for the check engine light diagnosis when I can go to advanced auto and have it done for free
Not Recommended
Cale T. from Tallman's Tire and Auto Repair - Rome responded on 04/12/2014 10:56 AM

Hi Amy,

We do charge for a check engine light diagnosis, but there is major difference between the diagnostic service we offer vs that of an automotive parts store.  The parts store will simply provide a code, which in some situations may be all that is needed, but many times that is not the case.  In fact, it is not uncommon for the code alone to be misleading and result in the unneccesary replacement of parts.  Our technicians use a much more sophisticated diagnostic analyzer to expand upon that code and determine what specifically is causing that code.  This involves checking technical documents and technical service bulletins to determine an exact cause of the problem.  This is the reason we are able to definitively tell our customers why the light is on, and what is needed to repair the vehicle.

In your situation, the oxygen sensor that was replaced prior to us diagnsoing the vehicle may or may not have needed to be replaced.  When we discovered and repaired the leaking exhaust, that may have been why the previous oxygen sensor was reading a value outside of the vehicle's expected parameters.

I have attached a link to an article that we recently posted to our website, explaining the reason a check engline light diagnosis is charged for.  It is the second article down on the page:

http://www.tallmanstire.com/service_videos.htm?type=category&id=14

Thank you for your business.  Please contact us if you have any further questions regarding your service.

Cale Tallman

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