Overview

Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5rating 4.57

3662 Reviews

ReScore Reviews™ (83)

ReScore
Overall Rating 4.0120494/5Overall Rating 4.0120494/5Overall Rating 4.0120494/5Overall Rating 4.0120494/5rating 4.0120494
Original
Overall Rating 1.98795/5rating 1.98795rating 1.98795rating 1.98795rating 1.98795
91% Would Recommend
100% Business Response
Latest Review about 8 hours ago

Reviews


AS
Anna S.
Naples, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Great people
Excellent service

Verified Customer
Ocean Isle Beach, NC
2009 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/18/2019 Category: Service
My Florida car!
They fixed our 2009 Hyundai Sonata faster than I thought they could. We had to leave Naples on Tuesday and we brought it in on Monday. So thank you for taking care of us.

JD
Joyce D.
Naples, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Continually Satisfied
I have been a Hyundai customer for many years and I've been completely satisfied; courteous staff, excellent work in a timely fashion, easy access, convenient scheduling.

Verified Customer
FL
2017 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Great service!
I brought my car in for an oil change and more and they charged me LESS than they verbally told me it was going to be!

RS
Robert S.
Naples, FL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Service done properly.
Had an oil change and tire rotation. Ended up with a new battery because they actually checked out the whole system not just the stuff they got paid for. Battery still under warranty.
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 04/18/2019

Thank you for taking the time to complete our review! 

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 335


RJ
Richard J.
Naples, FL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Efficient
Easy in easy out problem and upgrade successful
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 04/17/2019

Thank you for taking the time to complete our review! 

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 335


Verified Customer
Akron, OH
2014 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/17/2019 Category: Service
Good work but high cost
Service was done on time and efficiently although the labor cost was high and this was confirmed by my local Hyundai dealer back in Ohio.
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 04/18/2019

Thank you for taking the time to complete our review! Please reach out with any concerns you might have as I'm trying to reach out to you also,
thanks again

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 335


Verified Customer
Bonita Springs, FL
2017 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/17/2019 Category: Service
Service department
Service department needs some improvement!
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 04/18/2019

Thank you for taking the time to complete our review! Please reach out with any concerns you might have as I'm trying to reach out to you also,
thanks again

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 335


CD
Clement D.
Naples, FL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Professional & friendly
My service advisor was great, he kept me informed all the way and gave me all the options. I was prompted for the things I need or will need in the future, but he was not pushy like other people I have had to deal with in other places.
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 04/17/2019

Thank you for taking the time to complete our review! I'm glad your service went great, please feel free to ask for Oscar anytime you need to bring your vehicle or if you have any questions, thanks again.

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 335


Verified Customer
Naples, FL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Recall.
Bobbi helped a lot and was very friendly, fast and efficient.
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 04/17/2019

Thank you for taking the time to complete our review! 

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 335


AV
Allan V.
Bonita Springs, FL
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
The coordinator was great.
Super coordinator
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 04/17/2019

Thank you for taking the time to complete our review! 

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 335


AL
Andre L.
Naples, FL
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Courteous and efficient service
Great job keep up the good work
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 04/17/2019

Thank you for taking the time to complete our review! 

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 335


Verified Customer
Naples, FL
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Oscar
Customer Service
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 04/16/2019

Thank you for taking the time to complete our review! 

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 335


FR
Francis R.
Naples, FL
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Thank you
Front service cordinator
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 04/15/2019

Thank you for taking the time to complete our review! 

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 335


JN
Joseph N.
Naples, FL
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Great service
Took my car in for maintenance and they took great care of everything
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 04/15/2019

Thank you for taking the time to complete our review! 

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 335


WJ
William J.
Naples, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2019 Category: Service
everything was done promptly...thanks
excellent
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 04/15/2019

Thank you for taking the time to complete our review! 

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 335


Verified Customer
Marco Island, FL
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/12/2019 Category: Service
Worse service appt ever
After service the problem is even worse, causing me to have to schedule another appointment!
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 04/15/2019

Thank you for taking the time to complete our review! Please reach out with any concerns you might have as I'm trying to reach out to you also,
thanks again

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 335


Verified Customer
Bonita Springs, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Finding the right fit!
It all depends on the sales associate you get!
I personally do not like a hard sale. I also like when the sales associate can give us options and listen to our wants and needs.
We found that in Todd and Remi !
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 04/12/2019

Thank you for taking the time to complete our review! 

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 335


LP
Lawrence P.
Naples, FL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Recall
I was satisfied with the service
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 04/12/2019

Thank you for taking the time to complete our review! 

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 335


RM
Ronald M.
Estero, FL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
service guy (this time) was a nice guy...not so much other times...but not happy with what he told us about our recall!...feel like we are driving the Boeing Max!! and it could stop at any time
First time in...not impressed with service guy at desk......Second time in for oil change..took other service guy..oil was changed...and when I got home..oil leaked all over my driveway pavers..Returned to you and you fixed...seems service force screwed the oil filter (come on)..returned but no offer of compensation (until I said I want something for damage) so your service manager offered my next oil change and tire rotation free....so 3 months later returned for free offer...that is when service tried to tell me one of my back wheels was slightly out (caster/camber I think...)..which he could fix for $100...probably because you could not charge me for service this time...I told him forget it..then waited for car to come out...finally my wife went to check...and they told her car was done and it parking lot (nobody told us..probably mad cause I didn't fall for not wanting wheel fixed (its practically a new car and I hit no bumps..so I did not believe wheel needed $100 work done...
This visit met nice service guy...but he told us the recall was to install a program that would make my car go into a safe mode.(slow down to low speed)...and this would prevent the engine form blowing....NOW I feel afraid to take the car anywhere far...Would rather you just put in a new motor if Hyundai now feels it could blow up!....
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 04/12/2019

Thank you for taking the time to complete our review! 

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 335