ReScore Reviews™ (36)
Hello Issac, we at Team Hyundai would like to thank you for taking the time to give us your feedback, we hope to be of service to you again. Have a great day.
Hello Kerry, it was so nice talking with you this morning. I really appreciate you taking the time to talk with me and give me more information about your service visit. Once again we truly apologize for everything that happened. I will be more than happy to help you set your appointment once your husband arrives back home safety and our dealership is still open for business. As of right now our service dept. is open Mon. - Fri. 7:30 a.m. - 5 p.m. and Saturday 7:30 a.m. 5 p.m. My direct line is 707-647-9112 or email me Erica.firstname.lastname@example.org.
I am also not a fan of their rating system being tied to a team members performance score for their job. Shyanne gets a 5 out of 5, but im still a 3 out of 5 for the business for the reasons mentioned above. Knowing that people are less likely to give a lower score to a person they have met is not the score the company should be using for its it's overall raiting. It gives s false look at what the 5 stars means.
Good morning Jaymes, We truly appreciate you taking the time to give us your feedback about your recent service experience. We are always looking for ways to improve, I'll be happy to share your feedback with our leadership managers. We would like to inform you that this review is Shyanne's report card and a 3 star review can hurt her scoring grade. I'll be happy to send you a re-score for the Star review, for that is very important to Shyanne. Please feel free fill contact me for any questions at 707-647-9112. Thank you kindly! Team DGDG.
Hello Jaymes, it was nice talking with you this morning and we truly appreciate you sharing your feedback with us. We are always looking for ways to improve in our store, I'll be happy to share your feedback with our leadership managers. I'll be sending you the re-score review and we appreciate you knowing that this is a big deal for Shyanne and her scoring grade for her. Please feel free to contact me for any help or questions on any visits here with us. Once again thank you for your understanding. Have a happy and safe day.
Hello Jaymes, thanks for the rescore and we are always here to help you on any visits here with us.
Good Morning Ernesto, Team Hyundai and Tabetha would like to thank you for the kind words and 5 star review. We're happy that we could be of excellent customer service and take care of your vehicle needs. Have great day and we hope to see you again.
Hello Stephanie, my name is Erica, I'm the customer relations manager at Team Hyundai. I spoke with Tabetha this morning and she let me know that she reached out to you to inform you that all of your bags are with her. Please feel free to contact me 707-647-9112 for any questions or help, Tabetha stated that you would be in to pick them up. Have great day.
Dear Valued Customer Constance, We are sorry to see that your service visit wasn't to your satisfaction. I would like to have the opportunity to address your concerns. If you could please call me directly at 707-647-9112 that would be great. I look forward to talking with you soon.
Hello Connie, it was really nice talking with you today. As per our conversation please feel free to reach out me for any questions and help on any visits with us, my direct line is 707-647-9112. Thanks again for your time and understanding. Have a great evening.
Good Morning Connie, Thank you for the kind words and rescore. Have a great day.
Hello Taylor, Team Hyundai would like to say thank you for taking the time to give us your feedback and for the 5 star review. We're happy that Shyanne and the Team could take great care of you and your vehicle needs. If you ever need any help please feel free to call me directly. Have a wonderful day.
Dear Angela, Team Hyundai and Tabetha would like to thank you fro the star review and kind words. We're glad to see that out Team could provide excellent customer care. We hope to see you again. Have a great day.
Hello Josefina, Team Hyundai and Shyanne would like to thank you for taking the time to give us this 5 star review, we're happy that our Team could provide excellent customer care while taking car of your service needs. We hope to be of service to you again, have a great day.
Hello Lexie, Shyanne and Team Hyundai would like to thank you for the kind words and 5 star review. We're so happy to see that your visit was a happy one. We hope to see you again.
Received a call after my service and we had a great talk about what could have happened and what they are going to do to fix it. Very kind and caring staff.
We are all human and mistakes happen, so what really made the difference was the kind and caring attitude when they were alerted to the issue. I have full competence that this won't happen again.
Thank you TEAM Hyundai
Good Morning Debra, Sorry to hear that your service experience wasn't to your satisfaction. If you could please call me directly at 707-647-9112 that would be great. I'd like to have the opportunity to talk with you.
Hello Debra, it was so nice talking with you today. Once again thank you for your understanding and if you ever need any help or have any questions, please feel free to contact me directly at 707-647-9112. Have great day!!
Good Morning Debra, hope your having a great start to your day. I sent you the re-score email and we were hoping that you could take the time to fill it out before the month ends, it would help our store a lot. Thanks!!
Thanks you so much Debra, you're always more than welcome to reach out to me for any questions or help. Have a wonderful weekend.
Everything was done on schedule.
Hello Peirce, We at Team Hyundai would like to thank you for taking the time to give us your feedback and 5 star review. We're happy that Shyanna and our team could provide excellent customer service. We hope to see you again.
Dear Valued Customer, we thank your taking the time to let us know how your recent service visit went. Thanks for the 5 star review and we hope to see you again. Have a great day.
We at Team Hyundai want to thank you for the 5 star review. It means a lot to our store and staff when our guest take the time to tell us about their experience. we hope to see you again for any future service needs, have a wonderful day.
We are sorry to hear that your issue was not addressed. Please contact us at 707-647-9112 so that we may discuss your concern. Thank you kindly.
Hello Mr. Silverstein, We would like to discuss your concerns and see if we can be of any help to you. Please call me directly at 707-647-9112. Thank you kindly.
Hello Mr. Silverstein, it was nice talking with you today. As per our conversation we would like to invite you back in for a free Brake Inspection. I know that you will need to talk with your wife to see what her availability is. I look forward to hearing back from you and helping you get this appointment set. Thanks for your time and feedback.
Thanks for the the re-score Mr. Silverstein. I'm glad I was able to help you. We will see you in the service department 1/21/2020.