ReScore Reviews™ (4)
THANKS Great job!!!!!
Fortunately the owner made good on it, as the paperwork says there’s a 1-year/12K warranty on work. That said, when the owner called me about the issue with the used transmission, he asked me if I’d help pay toward the cost of the replacement (using another used transmission) to the tune of $500.
I don’t understand the whole thing. If I’m being told I’m getting a rebuild, why did I get a used transmission? And then, once the used one went bad, why is it even a consideration that I contribute to a problem I didn’t create?
I am grateful, sure, but this whole experience stung quite a bit, and now I have a used transmission with 167K miles on it in my car. I have no idea how long it will last, and there is no warranty or guarantee past December, 2019. I only hope it lasts.
PS - all my other reviews for this company were glowing, but I can’t do better with this one. Sorry.
Mr. Freeland, I appologize you thought you received a rebuilt transmission that was a previous manager and I cannot attest as to what he told you, but by looking at the receipt you presented to me for the warranty it was an Used AutoMatic Transmission. Used Parts typically have a 30 day parts warranty only unless the failure would be because a faulty installation or we purchase an additional warranty from the salvage yard in this case that was not done.. Even then the salvage yard would handle the warranty as we dont gaurantee a used part. With that said, I understood what was communicated to you and I stood behind it. It's an uncomfortable situation that I took full responsibility for, at my own expense because a salvage yard's used transmission failed after 11 months... I know you have received excellent service in the past and I will continue to provide going forward as well.. I hope the Van is running GREAT, The guys said that the new transmission shifted great and drove nicely. Please reach out to me at email@example.com if there is anything else I can do...
Thank you very much for the kind words and your business!! We are thrilled to have you with us and look forward to seeing you next time!!
Thank you for your kind words; we look forward to seeing you at your next appointment!
We greatly appreciate your business and look forward to seeing you at your next service appointment!
We sincerely apologize about the unusually long wait time; we promise that your time is valuable to us and we will continue to strive to deliver the best service we can! We would love the opportunity to make your next appointment a better experience and hope to see you then!