Overview

Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5rating 4.59

639 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.25/5rating 1.25rating 1.25rating 1.25rating 1.25
94% Would Recommend
Latest Review 9 days ago

Reviews


SB
Scott B.
Camp Hill, PA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2018
Excellent customer experience
Ken is a knowledgeable experienced man with friendly customer service skills that make this establishment a great experience! Thanks Ken your the best.

JW
James W.
York, PA
Honda Ridgeline
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018
Great Every Time
Ken and the guys really take good care of my truck every time I take it in. Great job guys!

Verified Customer
Mechanicsburg, PA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018
Helpful, courteous, quick, great crew.
Great to work with and helpful. Got a great set of tires and at a reasonable cost.

DK
Divya K.
Enola, PA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Divya said the business was on time with good work.
This review was collected via phone interview by Customer Research Inc.

TL
Todd L.
Mechanicsburg, PA
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Todd said everything was fine. The mechanic ran into a problem but it is was fine, because he found the part.
This review was collected via phone interview by Customer Research Inc.

VG
Vickie G.
Dillsburg, PA
Jeep Patriot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018
Staff very professional.
Very thorough and professional staff, always satisifed with the service!

GR
Gregory R.
Mechanicsburg, PA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018
Great work and wil save you money
Ken has always been able to keep my car on the road at a great price, well qualified mechanics. Pep Boys was not able to diagnose or repair my daughters Volvo, had to take it to a dealer, but later found Ken could have repaired it for less, he has been maintaining my daughters 2000 Volvo and our Lexus's since.

Overall Rating 1/5rating 1rating 1rating 1rating 1
11/03/2018
get it in writing then get a second opinion
I feel the fool for trusting team one, their word is easily broken, they only want your money.
Team One A. from Team One Auto Group - Mechanicsburg responded on 11/06/2018

Good Afternoon Greg I am Deeply sorry About Your Experience At My Location As You Know I Have Always been Completly Honest With You Please Call Me Or Just Stop By And See Me

Sincerly,
Ken Brower
Shop Manager
Team One Auto Group
Mechanicsburg
717-458-8545


RK
Russell K.
Mechanicsburg, PA
Chevrolet Uplander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Service
Spoke with Dawn. She said that the place is honest and they really like the staff.
This review was collected via phone interview by Customer Research Inc.

JB
Jeffrey B.
Mechanicsburg, PA
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2018
Up front
They tried to help me out with my big bill replacing all brake rotors and Some pads .were up frontcabout it .I will go back ..always do !

RS
Robert S.
Mechanicsburg, PA
Toyota Prius
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/25/2018 Category: Service
Robert said he went in for an oil change and inspection but the staff forgot to do the oil change. Normally he's never had an issue in the past with the previous management.
This review was collected via phone interview by Customer Research Inc.
Team One A. from Team One Auto Group - Mechanicsburg responded on 11/06/2018

Robert,

I am Deeply Sorry For Your Mixup on your Service Did  You Get the 2 Free OIl Change Voucher That I Sent You.


Thank You
Ken Brower
Shop Manager
Team One Auto Group 
Mechanicsburg


JD
Joanne D.
Mechanicsburg, PA
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Joanne said that the place was good.
This review was collected via phone interview by Customer Research Inc.

DE
Dale E.
Mechanicsburg, PA
Kia Soul
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
Dale said that he would absolutely recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

LA
Larry A.
Mechanicsburg, PA
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
Larry said they do a great job and they are perfect. He has been going there for a long time. He has great confidence in them.
This review was collected via phone interview by Customer Research Inc.

EC
Edward C.
Camp Hill, PA
Ford Crown Victoria
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018
Friendly and courteous...
Thank you...

RP
Ryan P.
Mechanicsburg, PA
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
Ryan said he really appreciates the military discount and the work is done quickly.
This review was collected via phone interview by Customer Research Inc.

PC
Perry C.
Mechanicsburg, PA
Lexus ES 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018 Category: Service
Perry said that the service at this business was excellent. He would definitely recommend them.
This review was collected via phone interview by Customer Research Inc.

PP
Prasadu P.
Mechanicsburg, PA
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018 Category: Service
Prasadu said the service and the price was good.
This review was collected via phone interview by Customer Research Inc.

JN
Jagan N.
Camp Hill, PA
Chrysler Sebring
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/04/2018 Category: Service
Jagan said he had to return a second time because he could still hear the noise coming from the brakes but now it seems to be fixed.
This review was collected via phone interview by Customer Research Inc.

BG
Bryan G.
New Cumberland, PA
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018 Category: Service
Spoke with Michelle. She said the engine, the head gasket service were all performed within 3 days. Ken was very helpful and made sure that everything was working well. There is another part that has been ordered. The technicians are very helpful, knowledgeable and courteous. They are very good and do good work.
This review was collected via phone interview by Customer Research Inc.

JS
Jamie S.
Mechanicsburg, PA
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Service
Jamie said the employees were friendly. They provided good service. They completed service in a timely manner.
This review was collected via phone interview by Customer Research Inc.