Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

269 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review over 1 year ago

Reviews


SC
Seung C.
San Bruno, CA
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2016 Category: Service
Seung said this business provided fast services. The employees were kind, and found parts to his vehicle promptly. He likes them.
This review was collected via phone interview by Customer Research Inc.
Troy Z., President from The Auto Hospital responded on 01/25/2016

Thank you, I hope your body repairs from the accident go quick and painless also now that you are home in San Francisco.

TROY ZIMMERMAN

NA
Nasser A.
Reno, NV
Lincoln Navigator
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2016 Category: Service
Nasser said this business did a good job providing service to his vehicle.
This review was collected via phone interview by Customer Research Inc.
Troy Z., President from The Auto Hospital responded on 01/25/2016

Thanks Nasser, hope the new year is good for you.

TROY ZIMMERMAN

HC
HOLLY C.
Sparks, NV
Honda Accord Crosstour
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2016
Service for my Honda Crosstour
The service was great and I was back on the road in no time! I enjoyed a cup of coffee from the front office's Keureg machine while my daughter and I watched cartoons on the big screen tv. I had an oil change and new wipers put on. All of my major services are done at this shop and I highly recommend them!
Troy Z., President from The Auto Hospital responded on 01/25/2016

Thank you Holly, Glad your experience was good. Your daughter was a jewel while you were waiting.

TROY ZIMMERMAN

AG
Adam G.
Reno, NV
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2016 Category: Service
Adam said this business was good. He was referred to them by his neighbor. When he got to the facility, they reminded him of a mom and pop business. They diagnosed his vehicle, and when they got back to him he found them to give a fair price. He got his vehicle back in 3 days and found it to run fine. Because of this, he already has recommended some of his friends to them.
This review was collected via phone interview by Customer Research Inc.
Troy Z., President from The Auto Hospital responded on 01/25/2016

Thank you Adam, we appreciate you trusting us with your vehicle. Make sure they mention you as a referrall as we reward our customers!

TROY ZIMMERMAN

BR
Barry R.
Reno, NV
GMC Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2016 Category: Service
Spoke with Tova. She said this business always finds the problem in a reasonable amount of time and their fees are reasonable.
This review was collected via phone interview by Customer Research Inc.
Troy Z., President from The Auto Hospital responded on 01/25/2016

Thank you very much. We appreciate your buisness!

TROY ZIMMERMAN

JE
JORDAN E.
Reno, NV
Isuzu I-Mark
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2016
Can make it happen
I am a returning customer. They are nice, let you know what is going on. And they can get it done. I have a more rare car with all these odd components and they even do me great service.

TW
Tanya W.
Sparks, NV
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2016 Category: Service
Tanya said Troy, an employee at this business is a good guy. She trusts them with her vehicle. They were honest and had great customer service.
This review was collected via phone interview by Customer Research Inc.

BC
BRUCE C.
Reno, NV
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2016
Troy is Honest and Knowledgeble
I always trust Troy to do quality work at a fair price. I am retired so don't have a lot of money and Troy never adds on unnecessary charges

CW
Carl W.
Reno, NV
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2016 Category: Service
Spoke with Margeret. She said they do the job right. They explain what is going on with the vehicle and they are a wonderful business. She likes Troy and John because they are good people.
This review was collected via phone interview by Customer Research Inc.

FJ
Frank J.
Oakhurst, CA
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2016 Category: Service
Frank said this business did a great job and he was satisfied.
This review was collected via phone interview by Customer Research Inc.

EB
Eliseo B.
Reno, NV
Ford Bronco II
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2016 Category: Service
Eliseo said this business has good customer service.
This review was collected via phone interview by Customer Research Inc.

DA
Daniel A.
Reno, NV
Scion tC
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2015 Category: Service
Daniel said the business was fast and good.
This review was collected via phone interview by Customer Research Inc.
Troy Z., President from The Auto Hospital responded on 12/28/2015

Thank you we are glad you are happy.

TROY ZIMMERMAN

TD
Teresa D.
Reno, NV
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2015 Category: Service
Teresa said she was pleased with her overall experience with this business.
This review was collected via phone interview by Customer Research Inc.
Troy Z., President from The Auto Hospital responded on 12/28/2015

Thank you, have a happy new year from all of us here at The Auto Hospital

TROY ZIMMERMAN

RJ
Roger J.
Sun Valley, NV
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2015 Category: Service
Roger said he was satisfied with the services provided by this business and they did a good job.
This review was collected via phone interview by Customer Research Inc.
Troy Z., President from The Auto Hospital responded on 12/28/2015

Thanks Roger, you have been a long and valued customer!

TROY ZIMMERMAN

JL
Juan L.
Sparks, NV
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2015 Category: Service
Juan said this business did a good job.
This review was collected via phone interview by Customer Research Inc.

DH
Douglas H.
Reno, NV
Nissan Titan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/18/2015 Category: Service
Douglas said this business is good.
This review was collected via phone interview by Customer Research Inc.

DT
Duane T.
Nevada
Buick Regal
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/17/2015 Category: Service
Duane said this business provided a great diagnostic. They hit the problem right on the nose. He got a really good deal, and since they were able to do it in timely manner he was very impressed. He had a great experience with them. They were very professional, which he appreciated.
This review was collected via phone interview by Customer Research Inc.
Troy Z., President from The Auto Hospital responded on 01/04/2016

Thank you Duane, were happy to have your buisness!

TROY ZIMMERMAN

BR
Brittany R.
Sparks, NV
Pontiac Sunfire
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/14/2015 Category: Service
Brittany said this business did a diagnostic on her vehicle. The employees were rude.
This review was collected via phone interview by Customer Research Inc.
Troy Z., President from The Auto Hospital responded on 01/04/2016

Dear Brittany, I helped you while you were frantic and crying three times on the phone, I paid for your tow (50.00)until your friend could show up, I looked at your vehicle for FREE, charged your battery and diagnosed that you were out of fuel, we added 2 gallons of fuel and charged you 55.16 for 2 gallons of fuel and the tow. I am sorry you feel somehow that I or my crew was rude as I would have to disagree.

TROY ZIMMERMAN

RB
Russell B.
Sparks, NV
Toyota Tundra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2015 Category: Service
Russell said this business did everything they were supposed to and it was good.
This review was collected via phone interview by Customer Research Inc.

BK
Billy K.
Nevada
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2015 Category: Service
Spoke with Tassy. She said Troy, an employee at this business, always takes care of her and does whatever he needs to do to take care of her vehicle.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 121 - 140 of 269 in total