Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

269 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review over 1 year ago

Reviews


PK
PAM K.
Carson City, NV
Ford Explorer
Verified Customer
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12/10/2015
Happy Customer
It is hard to find a trustworthy mechanic, and I believe that I have finally found one, The Auto Hospital has worked on my car twice now and each time they were honest and did not oversell. The work done was solid and affordable. Being single and not versed in auto repair, I truly appreciate a straight forward company I can count on. THANK YOU!

DO
DAN O.
Reno, NV
GMC Jimmy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2015
Really pleased! These guys are hardworking, honest, and they care!
We brought our truck in to be serviced. It's an older truck, so finding parts wasn't the easiest. Troy found parts, retrofitted them, and then courtesy inspected the vehicle to make sure it was in good shape. He found a broken transmission mount that could have really been a problem and told us, an of course we had him repair it. He was kind enough to show us the broken part so we knew he was being honest with us, which I really appreciated. These are the only mechanics we will take our vehicles to in the future.

SP
Shaylene P.
Nevada
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2015 Category: Service
Shaylene said the service provided by this business was good and the staff was very friendly.
This review was collected via phone interview by Customer Research Inc.

MC
Marilin C.
Reno, NV
Mercury Mountaineer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2015 Category: Service
Marilin said they have always done great work on her vehicle.
This review was collected via phone interview by Customer Research Inc.
Troy Z., President from The Auto Hospital responded on 12/28/2015

Thank you and have a happy new year from all of us here at The Auto Hospital

TROY ZIMMERMAN

JN
Jim N.
Glendale, AZ
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2015 Category: Service
Jim said they did a good job.
This review was collected via phone interview by Customer Research Inc.

JM
JUDY M.
Sparks, NV
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2015
Quality Service
Although the shop is a bit off the beaten track, the service personnel make the trip worthwhile. The first meeting for diagnosis of repair needed was handled quickly, a fair estimate in charges and time were presented in writing. A date scheduled for repair was agreed upon....the work completed in short order. No delays, no excuses needed. The repair work was most acceptable. There has been no return of the problem.
Troy Z., President from The Auto Hospital responded on 11/23/2015

Thank you Judy, we appreciate your trust and buisness, have a happy holiday season

TROY ZIMMERMAN

RW
RICK W.
Reno, NV
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2015
Professional service
We are very happy with the service provided
Troy Z., President from The Auto Hospital responded on 11/24/2015

Thanks Rick, you have been a great customer for over 20 years, have a happy holiday season!

TROY ZIMMERMAN

JT
JAMIE T.
Reno, NV
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2015
THE OWNER FIXED EVERYTHING
The owner made everything right as soon as he returned from hunting. I would highly recommend the Auto Hospital and will bring my car here in the future, if he will have me.

Overall Rating 1/5rating 1rating 1rating 1rating 1
11/10/2015
AWFUL! Wish 0 stars was an option!
See yelp review. Will never come there again, EVER! Worst mistake !Will forever tell people not to bring their vehicles to you!
Troy Z., President from The Auto Hospital responded on 11/24/2015

I am glad I was able to solve your problem, I apologize for the inconvenience it caused you, and I thank you for the 5 star review on yelp! I hope we can be of service to you in the future

TROY ZIMMERMAN
Troy Z., President from The Auto Hospital responded on 12/28/2015

We are glad to have you as a customer and look forward to servicing / repairing your vehicles in the future.

TROY ZIMMERMAN

DL
DEBBIE L.
Reno, NV
Kia Sedona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2015
Honest
You always treat us right. Your care in working on our cars, not taking advantage and getting the work done in a timely manner is awesome. We have always gone to you and you have always been there for us. I Thank-you very much. I see you have been able to acquire mechanics to help easy the burden on you. I want you to know that your help was like I was talking with you. They were very nice and helpful. Again Thank-you and I always recommend your business to my friends.
Troy Z., President from The Auto Hospital responded on 11/02/2015

Thank you Debbie, yes I have help now and it took awhile to find them, were happy to have the privelage to do the repairs on your vehicles, I wish you and your family a happy holidays, and again thank you :-)

TROY ZIMMERMAN

MW
Mathew W.
Sparks, NV
Chrysler Sebring
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2015 Category: Service
Mathew said this business had good service. He has never had a problem with them. His vehicle always works 3 times better after they fix it for him.
This review was collected via phone interview by Customer Research Inc.
Troy Z., President from The Auto Hospital responded on 11/02/2015

Thank you Mathew, We appreciate your buisness. You and your family have a happy holiday season.

TROY ZIMMERMAN

GS
GUY S.
Reno, NV
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2015
Great Garage
From diagnostics to customer service, the Auto Hospital does it all extremely well. Troy and his staff are the best in the business. I have been a customer for over a decade and wouldn't think of taking my vehicles anywhere else!
Troy Z., President from The Auto Hospital responded on 11/02/2015

Thanks Guy, I have always enjoyed you as a Individual as well as a customer! Thanks for letting us take care of your Jeep.

TROY ZIMMERMAN

BR
Barry R.
Reno, NV
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2015 Category: Service
Barry said he has always received excellent service from this business.
This review was collected via phone interview by Customer Research Inc.
Troy Z., President from The Auto Hospital responded on 11/02/2015

Thank you Barry, You have been a great loyal customer for years. We appreciate taking care of your vehicles needs.

TROY ZIMMERMAN

BK
Billy K.
Nevada
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2015 Category: Service
Spoke with Cassie. He said she went to this business and they were able to quickly identify and take care of her vehicle's problem. Allowing her to quickly get back on the road.
This review was collected via phone interview by Customer Research Inc.

MP
Mark P.
Reno, NV
Chevrolet Silverado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2015 Category: Service
Mark said this business fixed his problem.
This review was collected via phone interview by Customer Research Inc.

MM
Mark M.
Reno, NV
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2015 Category: Service
Mark said the business provided timely service and paid attention to detail.
This review was collected via phone interview by Customer Research Inc.
Troy Z., President from The Auto Hospital responded on 11/02/2015

Thanks Mark, you and Gina have been some of my favorite customers, thank you for letting us take care of your vehicles!

TROY ZIMMERMAN

JF
Jim F.
Nevada
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2015 Category: Service
Jim said this business did the work in a timely manner and for less than expected.
This review was collected via phone interview by Customer Research Inc.

MW
MARAGRET W.
Reno, NV
Ford Five Hundred
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2015
They Get it right the first time!
I've had my Ford 500 in the Auto Hospital 2 times, and they've exceded my expectations both times. They also fixed my son's ford and it's wonderful.
Troy Z., President from The Auto Hospital responded on 11/02/2015

Thank you Margaret! We are happy to be able to help keep your car's maintained.

TROY ZIMMERMAN

MM
Merce M.
Nevada
Dodge Avenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2015 Category: Service
Merce said she had a good experience with this business.
This review was collected via phone interview by Customer Research Inc.
Troy Z., President from The Auto Hospital responded on 11/02/2015

Thank you Merce, We definitely had a time with re-man distributors for your vehicle, thank you for your patience! We hope you have a happy and safe holiday season. :-)

TROY ZIMMERMAN

BF
BILL F.
Reno, NV
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2015
Friendly and professional
Very friendly and professional service from Cory

JT
Jeff T.
Reno, NV
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2015 Category: Service
Jeff said Troy and Cory took good care of him. He was very pleased with their service and he plans on being a returning customer.
This review was collected via phone interview by Customer Research Inc.
Troy Z., President from The Auto Hospital responded on 11/02/2015

Thanks Jeff, hope the Wrangler is running fine, we are glad you trusted us with your repairs currently and in the future, we hope you have a happy and safe holidays!

TROY ZIMMERMAN

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