Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

348 Reviews

97% Would Recommend
Latest Review 4 months ago

Reviews


ED
Esther D.
Phoenix, AZ
Dodge Grand Caravan
Verified Customer
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04/11/2019
Good work and great people
There are three terrific things about The Auto Shop. One is that they always take you seriously, and don't try to upsell you. Two is that they do excellent work; I've never had to have redone any work they've done for me. Three is that they're quite reasonably priced. My biggest beef is that when they had to leave downtown, they moved farther from me instead of closer. Boo!

SB
Susan B.
Phoenix, AZ
Honda CR-V
Verified Customer
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04/08/2019
They listen!
They listen and fix the problems I have.

DL
Dave L.
Phoenix, AZ
Toyota Tacoma
Verified Customer
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04/03/2019
Very happy!
Great customer service, did the job right the first time. Highly recommended!

AH
Alexandra H.
Phoenix, AZ
Honda Ridgeline
Verified Customer
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03/07/2019
Never disappointed
They are polite, honest and efficient.

SJ
Stew J.
Phoenix, AZ
Honda Fit
Verified Customer
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03/05/2019
The best in town
This is the best auto shop I have ever been to. Most times, auto shops and mechanics can be intimidating because you really do not know the issues with the car and it’s hard to trust the workers, but Mickey and his crew make you feel in good hands. They are kind, knowledgeable and truly do what is best for you. I won’t go anywhere else.

KH
Kyle H.
Scottsdale, AZ
Kia Sportage
Verified Customer
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03/04/2019
Not the stereotype
I am critical of auto shops that for the stereotype of gouging customers based on lack of technical knowledge and bargaining power. But I continue to bring my vehicles here, where the team is fair, considerate, HONEST, and knowledgeable. I recently had a leak on my late-model car that could have been $$$ to fix; but a prompt inspection revealed a crack in my washer fluid tank that could be (and was) fixed quickly at a reasonable price. I will keep coming back here, these guys are not the stereotypical cheating mechanics!!

DB
David B.
Phoenix, AZ
Volkswagen Beetle
Verified Customer
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03/03/2019
Volkswagen beetle
Mickey is an excellent automotive manager who really cares about you and your car. I have never been disappointed and the service to me as a person let alone the service to my car. The prices are extremely reasonable and upfront. I love this auto shop. Oh and is very clean that's important. A clean and fresh restroom :-) as well.

NU
Nellie U.
Phoenix, AZ
Chevrolet Impala
Verified Customer
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02/28/2019 Category: Service
Nellie said the staff and service at this business is the top of her list. She has nothing but good things to say about this business.
This review was collected via phone interview by Customer Research Inc.

WT
Warren T.
Phoenix, AZ
BMW X3
Verified Customer
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02/18/2019
reliable, friendly and trustworthy
For several years, my family and I have entrusted the care and repair of our vehicles to the Auto Shop and have been satisfied with the repairs and customer service provided

RB
Ryan B.
Phoenix, AZ
Mazda CX-9
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2019 Category: Service
Ryan said he has no issues with them and they have good communication.
This review was collected via phone interview by Customer Research Inc.

KL
Kc L.
Avondale, AZ
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
KC said the staff really care. The treat her very well, like her own personal technicians.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Tempe, AZ
Dodge Durango
Verified Customer
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01/05/2019
Great customer service!
Great customer service. Didn't try to take advantage like other auto shops.

MR
Marnie R.
Laveen, AZ
Ford F-150
Verified Customer
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12/28/2018
If you want a place to get service for your vehicle, this is it.
If you need a great place to take your vehicle and get honest, competent, great service...this is the place.

EB
Edward B.
Laveen, AZ
Ford C-Max Energi
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/26/2018 Category: Service
Edward said Mickey was pleasant to work to work with and it was a great customer experience.
This review was collected via phone interview by Customer Research Inc.

HD
Hugh D.
Phoenix, AZ
Mazda Tribute
Verified Customer
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12/13/2018
Friendly and efficient
We've been going to the Auto Shop for years and have never had a bad experience. The staff are really friendly, and all services are almost always completed within a few hours.

Verified Customer
Phoenix, AZ
Nissan Sentra
Verified Customer
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12/04/2018
Good service
They need to either improve the notifications from appointments made online, but that's about it for hiccups. My car runs smoothly now. Got an oil change and the filters cleaned and when the time comes I'll go back and have the fluids flushed. Mickey was very personable and even gave me a discount for the online hiccup. And they're downtown close to everything. 👍👍

RB
Rhudenia B.
Phoenix, AZ
Nissan Sentra
Verified Customer
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11/20/2018 Category: Service
Rhudenia said they are very helpful to her and everything works out perfectly.
This review was collected via phone interview by Customer Research Inc.

NU
Nellie U.
Phoenix, AZ
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Nellie said she was satisfied with the service.
This review was collected via phone interview by Customer Research Inc.

SP
Syndee P.
Phoenix, AZ
Mazda Mazda3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018
Great care of the car.
Great care of the car all around. Courteous and respective.

AC
Antonio C.
Phoenix, AZ
Pontiac Vibe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018 Category: Service
Antonio said the mechanic was accommodating and very specific about what was needed, as well as being helpful.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 348 in total