ReScore Reviews™ (3)
This was not our first time at this shop. Two years ago We had a 2004 Nissan that they spent a week and half trying to fix allot of mishaps. We decided to try again.
Pat, We have to appologize since we didn't make any notes on your appointment showing a request for Mobile One. While our sythetic oil changes, using our bulk sythetic fluids does run $59.95 on many cars, when we have to buy a customer's requested brand of oil many times we can't be as competative. Also, you mention you wanted 5/20 but if you look at your receipt you will see we use the manufactures required 0/20 oil. many of the new cars today are requiring this very specific weight to help improve fuel economy.
We have meet with our staff to try and make sure they know how important it is to notate any mention of request to use non-stocked oils and once again appologize.
ob/Cheryl, I am sorry to hear about your frustration. If you will send me a VIN#off the other car I am more than happy to work with the manufacturer or our software to see if we can't get this cleared up for you.
We do apologize for any inconvenience it may have caused you.
Thanks for the kind words Dustin
Thanks for trusting us for all your vehicle needs