The Brake Shop & Auto Repair


Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

1075 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.3333333/5Overall Rating 2.3333333/5rating 2.3333333rating 2.3333333rating 2.3333333
99% Would Recommend
Latest Review 3 days ago
Dave and Marie P. on 04/22/2017
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"normal maintenance"
very much satisfied with all aspects from making an appointment to completion of the work.
Vehicle: Hyundai Santa Fe Sport
Service Date: 04/14/2017
Review Created: 04/22/2017 05:08 PM
Donald J. on 04/22/2017
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"Quick service"
Competent, trustworthy staff
Vehicle: Nissan Murano
Service Date: 04/21/2017
Review Created: 04/22/2017 02:44 PM
Jeanne C. on 04/21/2017
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"Friendly, efficient atmospheere"
Always comfortable bringing my car here.
Vehicle: Honda Accord
Service Date: 04/20/2017
Review Created: 04/21/2017 02:52 AM
Arthur G. on 04/21/2017
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Arthur said this business inspected his vehicle.
Vehicle: Chevrolet Colorado
Category: Service
Service Date: 04/20/2017
Review Created: 04/21/2017
This review was collected via phone interview by Customer Research Inc.
Daryl T. on 04/20/2017
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"Honest service"
Trust in the fact that the job will be done right.
Vehicle: Ford Ranger
Service Date: 04/17/2017
Review Created: 04/20/2017 09:12 PM
Cyle Q. on 04/20/2017
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"great customer service "
Mike, Jason and Pat take great care of my car!!! I have been bringing my Cadillac for years and they always properly diagnose the issue and keep my car safe.
Vehicle: Cadillac Brougham
Service Date: 04/19/2017
Review Created: 04/20/2017 01:48 PM
Pat G. on 04/12/2017
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"Oil change "
Service was quick. I did not have to wait long for my car. The personnel was very courteous.
Vehicle: Honda CR-V
Service Date: 04/06/2017
Review Created: 04/12/2017 07:50 PM
Kathy and Pete T. on 04/11/2017
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"Great service and friendly people"
Very informative
Vehicle: Acura ILX
Service Date: 04/10/2017
Review Created: 04/11/2017 08:15 AM
Lance M. on 04/11/2017
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Lance said they did a great job.
Vehicle: Acura MDX
Category: Service
Service Date: 04/10/2017
Review Created: 04/11/2017
This review was collected via phone interview by Customer Research Inc.
Robert and Wanda H. on 04/08/2017
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"Great"
Great
Vehicle: Ford Edge
Service Date: 04/07/2017
Review Created: 04/08/2017 12:18 PM
Darren S. on 04/08/2017
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Darren said he always goes to the business.
Vehicle: Dodge Caravan
Category: Service
Service Date: 04/07/2017
Review Created: 04/08/2017
This review was collected via phone interview by Customer Research Inc.
Thomas M. on 04/04/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Thomas said the business provides good service at a fair price but he does not like their dishonesty. He was told he needed new brake drums because they were not the correct size. He opted to purchase his own brake drums and install them himself. He then realized there was nothing wrong with the drums in the first place.
Vehicle: Ford Pickup
Category: Service
Service Date: 03/23/2017
Review Created: 04/04/2017
This review was collected via phone interview by Customer Research Inc.
Mike S., General Manager at The Brake Shop & Auto Repair responded on 04/12/2017

  I spoke with Mr. Marsters this morning and explained to him that when his vehicle was test driven there was a brake vibration coming from the rear brakes. Upon further inspection it was determined that the rear brake drums were warped. There was a breakdown in communication during the explanation of the concern.  Mr. Marsters was told his drums were too big. What was meant by this was that we could not resurface his brake drums to remove the pulsation because they would have exceeded the maximum allowable limit by the manufacturer.  After explaining this to Mr. Marsters he understood what I meant. I apologized and reassured him that we take our reviews very seriously and that we take great pride in being very honest about what is needed and not needed on the vehicles we repair.

Mike Stefano
General Manager
(610) 253-2566
Gregory S. on 04/03/2017
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Gregory said this business is clean and they provide great customer service.
Vehicle: Nissan Titan
Category: Service
Service Date: 03/28/2017
Review Created: 04/03/2017
This review was collected via phone interview by Customer Research Inc.
Sharon S. on 03/28/2017
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Sharon said she would recommend this business.
Vehicle: Toyota RAV4
Category: Service
Service Date: 03/27/2017
Review Created: 03/28/2017
This review was collected via phone interview by Customer Research Inc.
Kenneth M. on 03/24/2017
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"Your people know cars "
I like that it has quick service and coffee is real not coming out of a coin machine
Vehicle: Toyota Camry
Service Date: 03/24/2017
Review Created: 03/24/2017 11:18 PM
Stanley B. on 03/23/2017
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"The staff are great!"
The staff is great. Friendly and very helpful. Never have to worry about whether or not the job was done right the first time. I would highly recommend this shop.
Vehicle: Dodge Dart
Service Date: 03/21/2017
Review Created: 03/23/2017 01:57 PM
John D. on 03/22/2017
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"Top knotch "
Customer service is fantastic, great service, great techs, above and beyond expectations
Vehicle: Chevrolet Suburban
Service Date: 03/21/2017
Review Created: 03/22/2017 04:39 AM
Lee B. on 03/22/2017
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Lee said everything has always been good during his visits to this business. They get the work done when they say they will and he cannot complain.
Vehicle: Ford Ranger
Category: Service
Service Date: 03/17/2017
Review Created: 03/22/2017
This review was collected via phone interview by Customer Research Inc.
Walter and Barbara P. on 03/09/2017
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"Back their work. Experienced staff. Reasonalble prices. "
I have been going to the Brake Shop for several years. They always treat me with respect. They back their work. Pricing is reasonable.
Vehicle: Toyota Camry
Service Date: 03/08/2017
Review Created: 03/09/2017 01:35 PM
Linda and Mike K. on 03/09/2017
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"Linda"
Professional Service, explains issue well, friendly, convenient to my home.
Vehicle: Saab 9-3
Service Date: 03/08/2017
Review Created: 03/09/2017 06:08 AM
Displaying Review 81 - 100 of 1075 in total