The Brake Shop & Auto Repair


Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

1075 Reviews

ReScore Reviews™ (3)

ReScore
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Original
Overall Rating 2.3333333/5Overall Rating 2.3333333/5rating 2.3333333rating 2.3333333rating 2.3333333
99% Would Recommend
Latest Review 3 days ago
Ferne M. on 01/13/2017
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Ferne said they did a great job and they dropped her off, which she really appreciates. She also said they called her when the vehicle was ready.
Vehicle: Subaru Forester
Category: Service
Service Date: 01/12/2017
Review Created: 01/13/2017
This review was collected via phone interview by Customer Research Inc.
Robert and Wanda H. on 01/10/2017
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"GREAT"
The best
Vehicle: Cadillac CTS
Service Date: 01/09/2017
Review Created: 01/10/2017 09:15 AM
Joseph F. ReScore Review on 01/24/2017
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Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
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Joseph said everything was done to his satisfaction. He is completely satisfied with the work done at this business. They did the repairs and reimbursed him for the damages he did when backing into the pole. Everything has been resolved.
Vehicle: Toyota RAV4
Category: Service
Service Date: 12/16/2016
Review Created: 01/10/2017
This review was collected via phone interview by Customer Research Inc.

Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Joseph said he had to take his vehicle back to this business because they missed a tire pressure issue. When he left he backed into a post in their parking lot.
Vehicle: Toyota RAV4
Category: Service
Service Date: 12/16/2016
Review Created: 01/10/2017
This review was collected via phone interview by Customer Research Inc.
Brad F., Owner at The Brake Shop & Auto Repair responded on 01/22/2017

I spoke with Joseph in regards to his concerns with his recent visit to The Brake Shop & Auto Repair. He explained how he was very satisfied with the level of service he initially received. However, a few days later his low tire indicator came on.  When he stopped by to have it checked, he backed into a guard pole surrounding our air conditioning unit when I asked him to pull his vehicle to the front of our bay doors. I expressed my concern as it was unfortunate that he had to stop back and secondly, I should have pulled the car around for Joseph.  I asked him to come by and allow myself to review his invoice for the body work needed for the incident.  Joseph stopped by the shop and we offered to pay for some of the body shop invoice and give him a credit for future services.  Joseph was pleased and accepted the offer.  Joseph also stated that he would re-rate his service on the Sure-Critic website.  We look forward to servicing Joseph's vehicle and greatly appreciate his understanding of the situation.

Jason Stem
Manager

Brad F., Owner at The Brake Shop & Auto Repair responded on 01/22/2017

Brad Fleming
Owner
(610) 253-2566
Robin E. on 01/05/2017
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Robin said he was satisfied with what they did for him.
Vehicle: Dodge
Category: Service
Service Date: 12/16/2016
Review Created: 01/05/2017
This review was collected via phone interview by Customer Research Inc.
Rebekah S. on 01/05/2017
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Rebekah said there were no problems. Everything was really easy.
Vehicle: Jeep Liberty
Category: Service
Service Date: 12/16/2016
Review Created: 01/05/2017
This review was collected via phone interview by Customer Research Inc.
Raymond S. on 01/05/2017
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Raymond said the business did a good job.
Vehicle: Hyundai Veracruz
Category: Service
Service Date: 12/21/2016
Review Created: 01/05/2017
This review was collected via phone interview by Customer Research Inc.
Frank P. on 01/05/2017
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Frank said they explained everything to him and they showed him what was wrong. He really appreciated their communication. They kept him updated.
Vehicle: Mazda MX-5 Miata
Category: Service
Service Date: 12/20/2016
Review Created: 01/05/2017
This review was collected via phone interview by Customer Research Inc.
Neil S. on 01/04/2017
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Neil said the business provides good service.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 12/22/2016
Review Created: 01/04/2017
This review was collected via phone interview by Customer Research Inc.
Dick M. on 01/04/2017
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Dick said they did a great job.
Vehicle: Toyota Highlander
Category: Service
Service Date: 12/22/2016
Review Created: 01/04/2017
This review was collected via phone interview by Customer Research Inc.
Mary M. on 01/02/2017
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Mary said they are good to them and they do the job right the first time.
Vehicle: Honda CR-V
Category: Service
Service Date: 12/28/2016
Review Created: 01/02/2017
This review was collected via phone interview by Customer Research Inc.
Lil P. on 12/30/2016
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"Always the Best!!!"
I had an 8:00 appointment. Everything was very nice and pleasant. Jason took care of me and he did everything I asked of him. Thank you for another wonderful experience.
Vehicle: Subaru Impreza
Service Date: 12/29/2016
Review Created: 12/30/2016 04:18 AM
Bucky and Karen W. on 12/23/2016
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"My toyota"
Once again great service and I felt important to Jason again. I would not go anywhere else. It is great to know you can go to such honest and trustworthy place and have peace of mind that your needs will be met and know you are not going to take a ride with unnessasary repairs. I would never think of going anywhere else.
Vehicle: Toyota Highlander
Service Date: 12/22/2016
Review Created: 12/23/2016 02:04 PM
Carol Ann R. on 12/21/2016
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"Great Service"
Great Service and Very Friendly and accomidating to the Customer
Vehicle: Infiniti G37
Service Date: 12/20/2016
Review Created: 12/21/2016 01:43 AM
Joanne O. on 12/20/2016
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"Very friendly and professional staff"
All personnel I have meet were very professional and treated you as a person not a number. Also very satisfied with the work they have done on my cars.
Vehicle: Ford Mustang
Service Date: 12/19/2016
Review Created: 12/20/2016 09:21 AM
Michael P. on 12/17/2016
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Michael said he could not say enough good things about this business. He has been with them for 7 years. He has never been more pleased with a supplier or someone doing a service for him. This business is terrific.
Vehicle: Honda CR-V
Category: Service
Service Date: 12/12/2016
Review Created: 12/17/2016
This review was collected via phone interview by Customer Research Inc.
Frank R. on 12/15/2016
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Frank said they did a good job.
Vehicle: Honda Accord
Category: Service
Service Date: 12/07/2016
Review Created: 12/15/2016
This review was collected via phone interview by Customer Research Inc.
Jeffrey O. on 12/14/2016
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Jeffrey said this business did a good job.
Vehicle: Ford Explorer
Category: Service
Service Date: 12/07/2016
Review Created: 12/14/2016
This review was collected via phone interview by Customer Research Inc.
Chris S. on 12/14/2016
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Chris said he received a coupon from this business. They are close by to where he lives.
Vehicle: Chrysler Pacifica
Category: Service
Service Date: 12/07/2016
Review Created: 12/14/2016
This review was collected via phone interview by Customer Research Inc.
Karl G. on 12/11/2016
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Karl said everybody was friendly and he was able to get in quickly.
Vehicle: Subaru Legacy
Category: Service
Service Date: 12/06/2016
Review Created: 12/11/2016
This review was collected via phone interview by Customer Research Inc.
Bruce B. on 12/07/2016
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Bruce said the service was good.
Vehicle: Chevrolet Colorado
Category: Service
Service Date: 11/28/2016
Review Created: 12/07/2016
This review was collected via phone interview by Customer Research Inc.
Displaying Review 121 - 140 of 1075 in total