Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88
4.9

( 1050 Reviews )

ReScore Reviews™ (3)

ReScore
Overall Rating 4.33333/5Overall Rating 4.33333/5Overall Rating 4.33333/5Overall Rating 4.33333/5rating 4.33333
Original
Overall Rating 2.66667/5Overall Rating 2.66667/5rating 2.66667rating 2.66667rating 2.66667
99% Would Recommend
Latest Review 15 days ago

Reviews


TB
Tricia B.
North Carolina
Toyota Venza
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Tricia said the staff did a great job with the service. It is very attentive and has great customer service. The employees know their business and do a really great job at what they do. She was well taken care of. There were no hidden surprises and the prices were fair. She would recommend the business if someone is looking for honesty, quality work and great prices.
This review was collected via phone interview by Customer Research Inc.

ST
Sontino T.
Castle Hayne, NC
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Sontino said the service was really quick. The business is easy to get to and the staff is friendly.
This review was collected via phone interview by Customer Research Inc.

EJ
Ed J.
Wilmington, NC
Audi A4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018
quick and excellent service
They are always looking out for the customer

JT
James T.
Wilmington, NC
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2018
Taking care of business
val, Greg, and the crew at the Car Doctor take care of my vehicles. They know what I need and are always looking to provide the service you should expect.

SD
Susan D.
Carolina Beach, NC
Toyota MR2 Spyder
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018 Category: Service
Susan said they are always really friendly and work hard to get her in. They are courteous and do a good job.
This review was collected via phone interview by Customer Research Inc.

EJ
Ed J.
Wilmington, NC
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018
Car inspection.
Quick and easy

WT
William [Trip] T.
Wilmington, NC
Chrysler Sebring Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018
Customer Service & Fair prices !
As always thanks again !

RB
Rodney B.
Wilmington, NC
Mercedes-Benz ML350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018
Great service and excellent knowledge
Always a good experience at the Car doctor.

AL
Alexis L.
Wilmington, NC
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2018 Category: Service
Alexis said everything was good. The service was done fast and the price was reasonable.
This review was collected via phone interview by Customer Research Inc.

KP
Katie P.
North Carolina
Volvo XC70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Katie said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.

SL
Stephen L.
Wilmington, NC
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018
Consistent, quality service over the years
I have a 30 years old import the Car Doctor(s) has (have) worked on the past few years: Major work (transmission), major headaches (tracing electrical problems), expected repairs (alternator, etc.), and routine maintenance. All this has been done properly and to my satisfaction. On that basis alone, I recommend them strongly.

Most noteworthy is their guarantee policy. Not only do they have and stand by one, they keep track of the work done and inform me when something is under warranty. Most recently, am alternator replaced 7 months ago failed and was replaced promptly. I cannot recommend them highly enough.

TM
Tyler M.
Nashville, TN
Volvo 245
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2018 Category: Service
Tyler said everything about the service was great. The staff had great customer service. The service was done in a timely manner and at a great price.
This review was collected via phone interview by Customer Research Inc.

SP
Sean P.
Wilmington, NC
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2018 Category: Service
Sean said the staff were all nice. They provided prompt, easy service, and got everything done that was needed in a timely fashion. His vehicle is running very well.
This review was collected via phone interview by Customer Research Inc.

BE
Brenda E.
Wilmington, NC
Subaru XV Crosstrek
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018 Category: Service
Brenda said the staff provided excellent service.
This review was collected via phone interview by Customer Research Inc.

HV
Herbert V.
North Carolina
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018 Category: Service
Herbert said there was a misunderstanding about his visit. The employees called him. They took care of the issue.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/06/2018 Category: Service
Herbert said he was not happy with any of the transaction. The person he requested to work on his vehicle was not there and someone else serviced his vehicle. That person tried to sell him things he didn't need. He would not recommend for reasons stated.
This review was collected via phone interview by Customer Research Inc.
Val R. B. from The Car Doctor responded on 04/11/2018

Mr Herbert The technician you requested to work on your vehiclle called and spoke to you last night inorder to clarify that you are under a misunderstanding of who did repair your trucks oil leak as well as make the reccomendations  on other items to keep mindfull in the near future. Julian( the tech.)told me that you wanted to have the woman who called you inorder to solisit your review in the first place to call you again so that you could offer up a different review based on corrected information .The woman that called you works for a independent company that follows up with our customers after service and we have no idea who she is.The experience here is one of not having the correct information and acting on it before getting answers to your questions.We appreciate the opportunity to service your vehicle in the future . Thank you  Val Boudreau   The Car Doctor


KO
Ken O.
Hampstead, NC
Jaguar XJ
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2018 Category: Service
Ken said they do what they say they are going to do.
This review was collected via phone interview by Customer Research Inc.

SN
Stan N.
Wilmington, NC
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/04/2018
Long wait
The work was fine. It seemed to take an awful long time.

JP
Jason P.
Wilmington, NC
FIAT 500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2018 Category: Service
Jason said the staff does a good job.
This review was collected via phone interview by Customer Research Inc.

DW
David W.
Wilmington, NC
Toyota Tundra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2018 Category: Service
David said the mechanic has always diagnosed his vehicle correctly and he tells him the price up front.
This review was collected via phone interview by Customer Research Inc.

WP
William P.
Wilmington, NC
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2018
Excellent experience every time!
These guys are honest, knowledgeable, and dependable and have saved me money!