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The KAR Shop

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(674 Reviews)
-33
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-33
Net Promoter Score ®

Business Details

About

Locally owned, independent, full service auto maintenance and repair. Locally owned, independent, full service auto maintenance and repair.

Categories
Auto Repair, Oil Change, Repair Shop
Contact
(480) 855-8000

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Arizona
735 W Warner Rd Gilbert, AZ 85233
The KAR Shop's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(674 Reviews)

JJ
gravatar
J J.
Gilbert, AZ
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/20/2021
0
Over Charged, Rude Service, Unprofessional People
Crooks with rude and terrible service. They charged us over $700 for work that led us to believe it would fix, or at least improve to some degree, the issue we took it in for. It did not in any way, and according to them, the part they replaced 'looked new'; their words on my car inspection, so, why replace it and charge me $715? Shocking. The problem is still there and it's worse. We then had to contact them to say we were now having new issues that were not there prior. After having my car for an extra 2 hours on top of the 4.5 hours they already had it for, they finally told me it would take an additional 5 hours to fix. That would have been a total of 11.5 hours! The time frame was agreed upon by us both before bringing the car to them. I was there as the first customer of the day at 7:30am, with an appointment. Completely unreliable service. Even then it was just to 'test' to see if it would fix this new issue. An issue that was NOT present in THEIR inspection two days prior. Of course, at our expense. We told them no, and that we'd be taking it elsewhere. We're out $715 and our car is in worse condition than when we brought it in to them.They had our car for over 15.5 hours over the course the two 2 days they had it (and wanted it for an additional 5hrs!). Not at all the "quick" service they advertise. We were in complete shock at how we were treated. Elliot should not be interacting with customers at all as she's extremely rude, and Jessica simply acted like we were putting her out, and that they were somehow doing ME a favor. I was also completely ignored by Jessica when coming to pick up my vehicle once she discovered they'd be getting no more money from us. Simply unprofessional and completely untrustworthy. If I could give 0 stars, I would. Avoid at all cost.
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