ReScore Reviews™ (5)
1) I was called and learned that there was a problem trying to take off the oil pan plug, and they didn't want to risk tearing something up, so they mentioned they could get a new oil pan and then everything would be about $700. We told them we didn't want that work done, so I picked up the vehicle (Ram ProMaster 1500) and took it to a dealer that same afternoon and they were able to do a normal oil change. I assume the dealer had equipment that could handle the oil plug that Theo's didn't, but Theo's wasn't able to mention the option of going to a dealer to me.
2) Also, when I picked up my ProMaster from Theo's, the check engine light was on. I started to go back in to ask about it, but then wondered if it had something to do with the oil change and their work there earlier that day. I don't think the check engine light was on before I took it in though, so it doesn't sound good to return it to me like that.
Recommendation "Yes" for cars/pickups, but "No" for vans.
We'd like to take a moment to thank you for this kind review. It is our goal to always provide quality service!
Thank you for your recommendation and review!
We'd like to take a moment to thank you for this kind review. It is our goal to always provide quality and honest work!
We are extremely pleased to hear your visit at our shop was a pleasant one! We surely do appreciate your business!
Thank you for taking the time to write us a review! We love hearing the feedback from our valued customers.
I'm so sorry to hear that you left with your vehicle not 100% If there is anything that we can do please contact our office!
Thank you for the five star review and recommendation! We aim to please and it is easy to do so when we have customers like you!
Thank you for such a glowing review! We loved having you in our waiting room all morning - and even more - we love that you drive all the way from Carrollton for us to work on your vehicle. Loyal customers as yourself keep us in business and doing what we love! Thank you again
We here at Theo's would like to send a special shout-out for such an outstanding review! We love to hear the feedback from our valued customers and we are pleased that you have had wonderful experiences with our business.
We are blown away by the thoughtful words you've spoken about our shop. We can not thank you enough. It has been a pleasure serving your automotive needs throughout the years!
Thank you for five star recommendation! We aim to keep our customers satisfied.
Thank you very much!
We could not be more humbled by your kind words! THANK YOU for your glowing review and recommendation. We strive to connect with our customers on a personal level and ensure that they are able to trust us with their automotive needs. We too LOVE having Glen as part of our team. Thank you again! It was a pleasure meeting you and are here for anything you need in the future.
Its our pleasure to serve our customers - especially the ones who've been with us for over a decade! Thank you for your years of continued business.
Thank you for the recommendation! We love hearing the feedback from our customers!