Overview

Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3

(2,881 Reviews)

ReScore Reviews™ (59)

ReScore
Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5
Original
Overall Rating 1.9/5Overall Rating 1.9/5Overall Rating 1.9/5Overall Rating 1.9/5Overall Rating 1.9/5
84% Would Recommend
79% Business Response
Latest Review 34 minutes ago

Reviews


LC
Liticia C.
Douglasville, GA
2020 Hyundai Palisade
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2020 Category: Service
People
Great customer service

Verified Customer
Austell, GA
2016 Hyundai Veloster
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2020 Category: Service
My Mechanic and Service Person wasVery Helpful and Honest...
Love bring my car into be serviced... Very helpful and great mechanics working on my car...

JF
Jay F.
Lithia Springs, GA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2020 Category: Service
Trish service advisor was excellent
I had a bad experience at first but the general manager brooke and the service advisor I had trish handled everything professionally and kindly I had great customer service experience

JT
Jorge T.
Louisville, KY
2016 Hyundai Sonata
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/01/2020 Category: Service
Worst service ever
will do review soon
TL
TRISTAN L. from Thornton Road Hyundai responded on 07/02/2020

Hello,
I am Tristan Little, Customer Experience Manager for Thronton Road Hyundai. I would like to discuss your visit in more detail so that we can provide you with a better service experience. May we contact you to discuss this visit?

Thanks for your time.
Tristan Little
Customer Experience Manager
Thornton Road Hyundai


AT
Arnold T.
Decatur, GA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2020 Category: Service
great customer service
friendly and great service

SD
Sharhonda D.
Austell, GA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2020 Category: Service
Friendly, professional service
Chantel is knowledgeable and friendly
TK
TONY K. from Thornton Road Hyundai responded on 07/01/2020

Thank you very much for taking the time to review us. We appreciate your business and are very happy that you recieved excellent service. We are excited to serve you. Take car and stay safe.


Verified Customer
Douglasville, GA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2020 Category: Service
The car has been running smoothly since my service appointment
Good service
TONY K. from Thornton Road Hyundai responded on 07/01/2020

Thank you very much for taking the time to review us. We appreciate your business and are very happy that you recieved excellent service. We are excited to serve you. Take car and stay safe.


Verified Customer
Atlanta, GA
2009 Hyundai Elantra Touring
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2020 Category: Service
Hyundai
Excellent service, and I really like working with Miss Williams Because of her honesty and knowledge.
TONY K. from Thornton Road Hyundai responded on 07/01/2020

Thank you very much for taking the time to review us. We appreciate your business and are very happy that you recieved excellent service. We are excited to serve you. Take car and stay safe.


Verified Customer
Douglasville, GA
2013 Hyundai Genesis
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2020 Category: Service
The representative was amazing!!
Everything flows well with a great representative.
TONY K. from Thornton Road Hyundai responded on 07/01/2020

Thank you very much for taking the time to review us. We appreciate your business and are very happy that you recieved excellent service. We are excited to serve you. Take car and stay safe.


AT
Angela T.
Atlanta, GA
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/30/2020 Category: Service
Awesomeness
My rep is always polite and knowledgeable she’s the reason I continue to get my truck serviced
TK
TONY K. from Thornton Road Hyundai responded on 07/01/2020

Thank you very much for taking the time to review us. We appreciate your business and are very happy that you recieved excellent service. We are excited to serve you. Take car and stay safe.


Verified Customer
Hiram, GA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2020 Category: Service
Excellent Excellent Customer Service
Mrs Williams you are the greatest!!! Thank you for all you do and taking care of all your customers. And I will be back!!!
TONY K. from Thornton Road Hyundai responded on 07/01/2020

Thank you very much for taking the time to review us. We appreciate your business and are very happy that you recieved excellent service. We are excited to serve you. Take car and stay safe.


LC
Latisha C.
College Park, GA
2016 Hyundai Azera
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2020 Category: Service
Great service
Didn’t have any issues with my service.
TK
TONY K. from Thornton Road Hyundai responded on 07/01/2020

Thank you very much for taking the time to review us. We appreciate your business and are very happy that you recieved excellent service. We are excited to serve you. Take car and stay safe.


Verified Customer
Conley, GA
2011 Hyundai Sonata
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/30/2020 Category: Service
Helpful 😊
Service wait took quite a while even with a scheduled appointment but they worked with me and found the problem after visiting for the 3RD time . The staff are nice and helpful .
TONY K. from Thornton Road Hyundai responded on 07/01/2020

Thank you very much for taking the time to review us. We appreciate your business and are very happy that you recieved excellent service. We are excited to serve you. Take car and stay safe.


MM
Melissa M.
Dallas, GA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2020 Category: Service
Service Appointment
This dealership is wonderful. The service representatives are very personable and they make things very easy. Thanks Tricia you are the best !!!!!!!
TK
TONY K. from Thornton Road Hyundai responded on 07/01/2020

Thank you very much for taking the time to review us. We appreciate your business and are very happy that you recieved excellent service. We are excited to serve you. Take car and stay safe.


VJ
Veronica J.
Douglasville, GA
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2020 Category: Service
Santa fe
Thanks Mrs. R. Williams
TK
TONY K. from Thornton Road Hyundai responded on 07/01/2020

Thank you very much for taking the time to review us. We appreciate your business and are very happy that you recieved excellent service. We are excited to serve you. Take car and stay safe.