General mananger Albert Herrera was horrible with me
I almost never write a review but this time I consider that I needed to write one about my experience with the general manager (Albert Herrera) of this place to alert customers like me. He supposes to lead a place where the satisfaction of the customer is the most important part of selling vehicles . I bought my Santa Fe in a different location with a lifetime free oil change program, but I went to this location in the last two services because I moved close to it. The first time my service was free because I was on this program, when I went there for the second time (02/25/2019) I reminded the service person about the free oil change program and she said yes confirming my statement, but after the service was done I was charged $36 and I reminded her about the program so she took me to her service manager office, but he was busy and in that moment appeared the general manager (Albert Herrera) when I tried to explain to the general manager (Albert Herrera) about the program, he didn't let me finish my statement, he got a nasty attitude and told me that they didn't have that program at his store and I had to pay, also he told me that I could go to the same place where I bought my Santa Fe after they remove the oil that they just put in. He continued telling me that I needed to pay for the service, if I don't pay he was going to call the police on me, when I asked him if there was someone else who I could talk to, he said no, because he rules this place and he can do whatever he wants because this place is his house. He was the most disrespectful person that I have ever met in my life, lack of education, rude. I couldn't believe that this was happening to me, he treated me so bad that one of the employees apologized to me for his behavior. I told him that I was going to reported him and he said that he didn't care, so I went to pay the $36. I was in shock, I couldn't believe how someone like him can be a general manager (Albert Herrera) of one Hyundai location. The problem wasn't that I had to pay the problem was how he treated me. They made a simple mistake, the service person told me they would honor the free oil change but Albert Herrera got involved and said no after the fact. He could have said we're sorry for the mistake but he threatened to call the police and his attitude was horrible. He should never be in such a high ranking position. They just lost a great customer. I will never go back there and to think I was going to purchase another car from them. He's an embarrassment to Hyundai.