Overview

Overall Rating 4.27/5Overall Rating 4.27/5Overall Rating 4.27/5Overall Rating 4.27/5rating 4.27
4.3

( 2501 Reviews )

ReScore Reviews™ (42)

ReScore
Overall Rating 3.500001/5Overall Rating 3.500001/5Overall Rating 3.500001/5rating 3.500001rating 3.500001
Original
Overall Rating 1.8571429/5rating 1.8571429rating 1.8571429rating 1.8571429rating 1.8571429
83% Would Recommend
75% Business Response
Latest Review about 1 hour ago

Reviews


LB
Laverne B.
Douglasville, GA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2019 Category: Service
Great service
Service technicians were very informal and kept me updated. Service time have improved

AM
Angel M.
Eustis, FL
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/21/2019 Category: Service
DON'T USE THORNTON RD HYUNDAI !!
THAY HAVE HAD MY CAR FOR OVER 30 DAYS AND IS STILL NOT FIXED
Tony K. from Thornton Road Hyundai responded on 11/21/2019

Hello Angel and John,

I am Tony Knight, Service Manager for Thornton Road Hyundai. I would like to discuss you visit. You answers indicate that you are very unhappy and I would like the opportunity to fix those situations that are causing you to be unhappy with us. May we call you so that we can discuss the visit so we can provide you better service?

Regards,

Tony Knight
Service Manager
Thornton Road Hyundai


VT
Valerie T.
Temple, GA
2019 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2019 Category: Service
Family!!!!
I love my Hyundai family!!! Chad is awesome, as is the rest of the staff!!!

KF
Kyra F.
Austell, GA
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2019 Category: Service
They were really helpful.
I would definitely recommend Thornton Road Hyundai to a friend because they were so nice, and friendly and did their best to make the oil change a speedy transaction.

Verified Customer
Lithia Springs, GA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2019 Category: Service
Excellent Service
Excellent Service

AW
Allison W.
Douglasville, GA
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2019 Category: Service
Excellent Service
The staff was wonderful especially Ms.Williams..She was very helpful, professional and Kind.

AG
Angel G.
Austell, GA
2012 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2019 Category: Service
Awesome !
I always choose to work with Michael Swain who takes the time to explain any recommendations and work needed on my car !

I was in & out on a Wednesday afternoon ! Booking an appointment is the best way to go !

FT
Felicia T.
Austell, GA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2019 Category: Service
Service appointment
My appointment was great and was completed without a long wait.

SM
Steve M.
Douglasville, GA
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2019 Category: Service
The was quick friend and seemed concern about my vehicle
Great service center friendly staff and seems clean and I work in a timely manner to try to get your car fixed

Verified Customer
Douglasville, GA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2019 Category: Service
Great Service
Great service

Verified Customer
Union City, GA
2016 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/17/2019 Category: Service
Service
The service agent Mike was a delight to work with.

DO
Daphanie O.
Douglasville, GA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2019 Category: Service
Great customer service
Great sevice, friendly.

MW
Macon W.
Upper Marlboro, MD
2014 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
Courteous and very professional
I will definitely come back when I’m in the Atlanta area.

RD
Richard D.
Douglasville, GA
2011 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/15/2019 Category: Service
Keeping customer informed.
As far as recommendation, I would not recommend this deaiership to any of my friends. As far as brand I would recommend Hyundai to any of my friends.
Tony K. from Thornton Road Hyundai responded on 11/16/2019

Hello,

I am Tony Knight, Service Manager for Thornton Road Hyundai. I would like to discuss your visit in more detail, so that we can provide you better service. May we contact you to discuss your visit?
Regards,

Tony Knight
Service Manager
Thornton Road Hyundai


AD
Andre D.
Lithia Springs, GA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019 Category: Service
Service rep Michael
Great customer service. Explains everything.

ND
Noel D.
Decatur, GA
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/14/2019 Category: Service
Excellent
Excellent

WQ
William Q.
Douglasville, GA
2015 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Service
Review
Friendly personnel and good work through everything as well as having good speed of completion even during busy hours. The comfortable lounge and nearby venues are also a great plus.

AJ
Annie J.
Austell, GA
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Service
My Hyundai Service Experience.
They do great work. The staff is very professional and friendly. Chantal is a joy to work with and I appreciate her assistance whenever I come for service.

CG
Clair G.
Austell, GA
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/12/2019
Awful and Dishonest!
Don't go here!

MG
Matthew G.
Atlanta, GA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Service was quick and easy!
Highly recommend them for your service needs!