Jennifer said her overall experience was not a happy one. The facility did a good job but there was a problem with noise after the vehicle was repaired. They were unwilling to allow her to speak with a mechanic directly concerning the problem. She would ask a question and then the person would speak with someone else behind closed doors regarding the problem with the noise. Then she was told it was a concern that she would have to take the vehicle into a dealership to have resolved. It was later diagenosed as a problem with the shocks and axle causing the noise. The vehicle was ready three days later than promised due to a problem getting the paint to match. Jennifer said she did not like being talked to in a demeaning manner while discussing the problem. Due to the problem with needing the axel and shocks repaired, the insurance claim has not been closed.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
Verified Customer
