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Thoroughbred Collision Center-Auburn

Average Score
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1.0
(1 Review)
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Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
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Business Details

Contact
(253) 887-8800
No Business Hours Provided

Business Hours

* Pacific Time (US & Canada)
4227 "A" St. SE Auburn, WA 98002
Thoroughbred Collision Center-Auburn's Reviews
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1.0
(1 Review)

JS
Jamaar L S.
WA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/27/2011
verified customer Verified Customer
Category: Collision
Jamaar said there was a headlight replaced but he is still having issues with it. On his way home from the business he heard a new rattle. After looking underneath the hood he found out that not everything had been bolted down so he had to go back to the business. He chose not to evaluate the paintwork. He also chose not to elaborate about the promised time. He isn't satisfied with the courtesy and professionalism of the personnel because they told him the light was fixed when it wasn't. There might have been a communication error because the first employee he spoke to was out of town, so he had to deal with a second employee who didn't know very much. These issues affected his recommendation.
Not Recommended
This review was collected via phone interview by Customer Research Inc.
Leonard from Thoroughbred Collision Center-Auburn responded on 06/03/2011 04:01 PM
Hello Jamaar and thank you for your feedback regarding your experience at our Thoroughbred Auburn location. It is very important for us to ensure our customers are completely satisfied and we would like to invite you to call us back for a review of your vehicle’s repair, so that we can better understand your concerns. We appreciate you giving us the opportunity to re-earn your business.
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