Thoroughbred Collision Center-Kent

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

469 Reviews

98% Would Recommend
Latest Review about 3 years ago

Review for Thoroughbred Collision Center-Kent
Lok B. on 01/16/2014
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Lok said the work was fine, but the customer service was not good. He asked them to call him the day before the vehicle was going to be ready but they did not call him until the day the vehicle was ready. He said they did not set a due date.
Category: Collision
Service Date: 01/07/2014
Review Created: 01/16/2014
This review was collected via phone interview by Customer Research Inc.
Dustin K., Regional Manager at Thoroughbred Collision Center-Kent responded on 01/27/2014

Thank you very much for taking your time to provide this valuable feedback.  We are able to use this information to improve the overall experience for our customers.  We are always striving to be better at what we do including providing excellent customer service.