business image

Thoroughbred Collision Center-Kent

Average Score
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
3.0
(2 Reviews)
-100
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-100
Net Promoter Score ®

Business Details

Contact
(253) 520-9777
No Business Hours Provided

Business Hours

* Pacific Time (US & Canada)
25989 104th Avenue SE Kent, WA 98031
Thoroughbred Collision Center-Kent's Reviews
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
3.0
(2 Reviews)

AH
Amy H.
Washington
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/10/2014
verified customer Verified Customer
Category: Collision
Amy said Desmond does an outstanding job and this business provides great customer service and communication. They kept her informed. She said they do a great job but the battery was dead, the panels were not installed properly and the mechanism in the mirror was disconnected, causing her to have to take the vehicle back. She waited an additional 1.5 weeks for the repairs to be completed due to these issues. She said she will recommend them to others but will tell them to be cautious due to this particular experience.
Recommended
Dustin K., Regional Manager from Thoroughbred Collision Center-Kent responded on 04/18/2014 08:51 AM

We are very grateful to Amy for providing this feedback to us.  We were able to refine our internal communication at the location with regard to preservation of best practices as a result. 
We were happy to install a new battery at no charge and are regretful for the incovenience that Amy went through.

Businesses Near You
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(73 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(740 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(299 Reviews)
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(288 Reviews)
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(239 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.