Thoroughbred Collision Center-Mill Creek

Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61

1188 Reviews

95% Would Recommend
Latest Review almost 3 years ago

Review for Thoroughbred Collision Center-Mill Creek
Jamie B. on 07/31/2013
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Jamie said when she received her vehicle there were circles of pen marked on the back. It looks as if it was where they circled all the scratches. They did not buff them off and because she doesn't want to make a return trip, she is doing it herself. Other than the paint, she is satisfied with the work performed. Her vehicle was delayed by three days. The business said they called her house on Friday, but she did not receive the call. When she called them on Friday night, they said to come in on Saturday morning. On Saturday morning, they called back and said the vehicle was buried 10 feet deep and would be impossible to get to. They told her she could get it on Monday. She appreciated the call because she did not have to make a trip for nothing. She had a loaner vehicle that was paid for and so she was not upset.
Category: Collision
Service Date: 07/22/2013
Review Created: 07/31/2013
This review was collected via phone interview by Customer Research Inc.